Clay Cooley Ford - Service Center

Our experience was not good. We had our truck in several times for the same reason-the entertainment center did not work correctly. Also, we continue to get recalls on our truck We had our truck in several times for the same reason-the entertainment center did not work correctly. Also, we continue to get recalls on our truck so that is always ANOTHER trip to the dealership. The entertainment center, again, could not be fixed unless it was sent somewhere else (I don't remember where) for at least 3 days. We were also told we had to pay for the oil change. We said that was incorrect. After calling "someone", they found out we still have 1.5 years on our oil change agreement. John, our contact, was helpful and courteous. We are not impressed with the service for repairs. We feel there is room for improvement in the service department. More

The service was great. Friendly and the communication with the advisor was good. Left vehicle and picked up when ready. Friendly and the communication with the advisor was good. Left vehicle and picked up when ready. More

Lacking, my vehicle wasn’t washed nor was it offered and I didn’t get topped off with washer fluid I didn’t get topped off with washer fluid More

Gradius courteous and quite informative about my repair needs. I appreciate all the great efforts in keeping me satisfied. needs. I appreciate all the great efforts in keeping me satisfied. More

Great times working with this group. Alec Raetz is one person you can depend on. Alec Raetz is one person you can depend on. More

Great customer service in an out thank you guys for the excellent service I will be back for any repair excellent service I will be back for any repair More

Services Dept needs to tell the Customer everything about their Cost up-Front So we are all on the same page. their Cost up-Front So we are all on the same page. More

Our experience is always great and Nacho is always helpful and attentive to our needs. helpful and attentive to our needs. More

Brougt in my car in Oscar greeted me and kept me informed service was great. service was great. More

I came to the dealership with an issue with my new car and they did nothing but fix the recalls and called it a day the issue is still a thing and I will not be back here and they did nothing but fix the recalls and called it a day the issue is still a thing and I will not be back here More