Clay Cooley Ford - Service Center

Excellent customer service very pleased with the service provided by you.. thank you for your help provided by you.. thank you for your help More

Anastasio greeted me immediately! He reviewed my history prior to my arrival. We discussed maintenance service for 92,000 miles. He knew I needed to depart at 11 and all the work was He reviewed my history prior to my arrival. We discussed maintenance service for 92,000 miles. He knew I needed to depart at 11 and all the work was done and I was on my way. One concern was a tire I pointed out was slowly leaking air. Nothing was found in the tire. Disappointingly, as I left for a week of travel, the air continued to slowly leak. I suspect a valve issue. More

Your oil change rates are very high. Your service department should discuss costs prior to serving. Your service department should discuss costs prior to serving. More

Service Advisor Matthew Ellis communicated well, explained car issues well and was very accommodating when I brought my car in to get serviced. explained car issues well and was very accommodating when I brought my car in to get serviced. More

Service advisor did a great job handling my service and delivered my vehicle in a timely manner delivered my vehicle in a timely manner More

The service adviser Anastasio Ortega Is professional, courteous and always willing to go the extra mile to help out his customers. courteous and always willing to go the extra mile to help out his customers. More

The service adviser Anastasio Ortega Is professional, courteous and always willing to go the extra mile to help out his customers. courteous and always willing to go the extra mile to help out his customers. More

Matt was a very helpful and nice mechanic. He kept me updated the entire time. Two thumbs up. He kept me updated the entire time. Two thumbs up. More

Anastasio Ortega was the advisor that helped me. I had brought my vehicle for oil change then got notified of somethings that my vehicle needed attention. I approved them and my vehicle was done on I had brought my vehicle for oil change then got notified of somethings that my vehicle needed attention. I approved them and my vehicle was done on time. Very friendly and answer all my questions. More

Brought my F-150 truck in for front end damage as a result from hitting a low post at Clay Cooley Jeep. This dealer was the closest Ford dealer to tow it to. The original estimate was $1500 and with result from hitting a low post at Clay Cooley Jeep. This dealer was the closest Ford dealer to tow it to. The original estimate was $1500 and with a $1k deductible I asked to begin work without my insurance. A couple weeks later, I was told the parts were now $3500 and the frame was bent. I contacted my insurance to process a claim. I had to pay $900 (part of my deductible) to get the truck moved from Clay Cooley to Texas Collision. The invoice I received was for ~$400 in labor and ~$400 in parts. The invoice they sent my insurance company was for ~$700 labor and $100 restocking fee for the parts. Huge discrepancy. I'll let my insurance company fight that one out since my $1k deductible had to be paid regardless. I told my insurance agent that he should collect the parts since they were paid for per my invoice. Once the truck was examined by Texas Collision, there was NO frame damage and the repairs were made. I would not trust this dealer again. Between an unrelated situation at Clay Cooley Jeep and this situation at Clay Cooley Ford, I will avoid anything associated with Clay Cooley in the future. More