Clay Cooley Ford - Service Center

Talked with Nacho about getting spray in bed liner done. Explained to him I could drop off pickup anytime. He stated to drop it off at my convenience and give them one full day and it will be done. Delivere Explained to him I could drop off pickup anytime. He stated to drop it off at my convenience and give them one full day and it will be done. Delivered my pickup on Wednesday at 1pm and called back on Friday morning to retrieve my pickup. I noticed on my ford connect that the truck has never left the dealership. Nacho called me back and said it would be late that afternoon before they could be finished with it. I then noticed about thirty minutes later the truck had changed locations and nacho said truck would be ready at 3:30 pm . I arrived at 4 pm and truck was not there and still at spray bed location. We waited until 5:45 pm before my truck was returned. I also told Nacho I had 2 recalls and he said he would get them checked out. At time I got ready to leave at nearly 6 pm he stated that they didn’t have time to check on the recalls and to reschedule at a later date. I live in Wylie Texas and it’s not convenient to just drive to clay Cooley all the time. This is the second vehicle I have purchased in 4 years from the Clay Cooley family and I’m not ever going to use clay Cooley ford in Arlington again. I will find a different Ford dealership to use for my truck. You can call me anytime if you have any questions. 903-944-9088 Robert Eckeberger More

Really didn’t take that long for them to get the job done with my vehicle with my vehicle More

The advisor was great, but my experience with Ford is a negative 10. I was not advised of the new oil change prices (which is ridiculous). negative 10. I was not advised of the new oil change prices (which is ridiculous). More

I had no problems. The advisor communicated well with me. The estimated time on my vehicle was good. Will come back. The advisor communicated well with me. The estimated time on my vehicle was good. Will come back. More

No problems. Jason listened to all my concerns and was very helpful. Was going to wait but had to leave for a minute. Jason sent a text when my vehicle was ready. Jason listened to all my concerns and was very helpful. Was going to wait but had to leave for a minute. Jason sent a text when my vehicle was ready. Good Dude! More

Matt Ellis was the advisor that was in charge of my car. He is a kind man, did a thorough job and recommended solutions for my ford He is a kind man, did a thorough job and recommended solutions for my ford More

Dear Anastasio, I wanted to take a moment to sincerely thank you for your help with the maintenance on my vehicle. Your expertise and attention to detail made a big difference, and I truly appreciate the thank you for your help with the maintenance on my vehicle. Your expertise and attention to detail made a big difference, and I truly appreciate the time and effort you put into ensuring everything was in top shape. Thanks again for your excellent service! More

Prompt and professional service advisor The service was performed in the predicted time period. Good performed in the predicted time period. Good More

Great job keeping me informed at all times delivered my time car in a time frame promise time car in a time frame promise More

Great service! The advisor friendly and communicative. Didn’t have any problems. Dropped my vehicle for service and it was ready on time. The advisor friendly and communicative. Didn’t have any problems. Dropped my vehicle for service and it was ready on time. More