Clay Cooley Ford - Service Center

The worst service department ever! My car was taken in due to the liner of my convertible coming loose. They decided to replace it. It took the FOREVER to do this as their service d My car was taken in due to the liner of my convertible coming loose. They decided to replace it. It took the FOREVER to do this as their service department had zero experience doing this. Shannon, the service department worker told us that there was metal shavings all over our car and that they had to take al the interior panels off and the shavings were everywhere. She was not there when we picked up the car even though she said she would be. We got the car home and noticed that there were scratches on three windows and scratches on the tint on one of the windows. We also discovered that the panels were not put back on correctly. We took the car back to Clay Cooley after speaking to Shannon and got there to find out she quit that day. The Service Manager noted the windows and the the panels. Two weeks later... the panels were finally replaced but some guy in the service area said the windows were not damaged by them because the windows were down at the time that they drilled the holes for the liner. None of this adds up because Shannon told us that they had to take all of the interior panels off to replace this liner which exposed the windows when they were down and exposed them to the metal shavings. We had not had this car very long at the time of this repair. The dealership had just added the tint to the car before we purchased it and we would have noticed the scratches when we test drove it. The are that noticeable. Clay Cooley is really good at getting getting you to sign for your car, get the key and not have a service rep walk with you over repairs before you leave with it. Do not let them do this! I highly recommend you go to a better Ford Dealership for any and all service! When we bought our Mustang it was Don Davis... a few weeks later it became Clay Cooley.. had we known it would have been this terrible, we would have taken the car close to home for repair. More

My truck was 3 days in the dealer service and continue with the same problem. with the same problem. More

Nacho was really helpful and communicative. Kept me involved in the repair process. I really appreciate the transparency. Kept me involved in the repair process. I really appreciate the transparency. More

Was fast service, less then 2 hours, service advisor (steven) was very nice and explain what need to be done in next service. Thanks for the service. (steven) was very nice and explain what need to be done in next service. Thanks for the service. More

The dealership has a dishonest service department. There was poo communication as well as a long wait time. There was poo communication as well as a long wait time. More

They are not delivering what they promised, not giving the documents to me , finance told me he emailed me the documents but he emailed the 2 pages only , car was missing the key and had some restrictions the documents to me , finance told me he emailed me the documents but he emailed the 2 pages only , car was missing the key and had some restrictions from the previous owner More

did a great job with communicating about my concern and letting me know what we need to do to fix great job letting me know what we need to do to fix great job More

I had a great experience. Thanks for all the clay cooley ford team. They did an awesome job. Thanks for all the clay cooley ford team. They did an awesome job. More

Carol was easy to work with and had my truck ready to go in no-time! Thanks Carol! in no-time! Thanks Carol! More

Good service fast and very frendly personal big space in waiting area close to home. waiting area close to home. More