Clay Cooley Hyundai of Mesquite - Service Center

In April 2022, I took my Hyundai to Clay Cooley Hyundai Dallas for a routine oil change. During the service, the dealership damaged my driver's side door and sent the car off-site for repairs. It took over Dallas for a routine oil change. During the service, the dealership damaged my driver's side door and sent the car off-site for repairs. It took over three months to get my car back. Upon return, the door creaked and allowed wind noise, especially in cold weather. I reported these issues multiple times, but the dealership claimed they couldn't replicate the problem. Before relocating to North Carolina, I was assured by the service manager Edgar Camacho and general manager, Brian Heiser, that any future door issues would be addressed, regardless of my location. However, after moving, the dealership refused to honor this commitment, stating they couldn't verify past agreements as they have a new GM. Despite providing documentation, including emails and service receipts, my concerns were dismissed. This experience has been frustrating and disappointing. I expected better accountability and customer service from a dealership representing the Hyundai brand. More

Great experience at Hyundai clay Cooley will come back for future service , thank you clay cooley Hyundai for future service , thank you clay cooley Hyundai More

Excellent customer service 👏 extremely kindness and friendly I really appreciate the customer service given to me. friendly I really appreciate the customer service given to me. More

Everyone on the service Team is very helpful and nice i love going to this one love going to this one More

All new and all employees treated us as the most important people there. Looking forward to next visit important people there. Looking forward to next visit More

We bought our Tucson at Clay Cooley and have taken it there for all services. Recently there was a problem but they worked hard and fixed it while they lent me a car. Don’t have any hesitation to recomm there for all services. Recently there was a problem but they worked hard and fixed it while they lent me a car. Don’t have any hesitation to recommend them, as a matter of fact recommended them to my friend that subsequently brought her Santa Fe in for service. More

I brought my car in for oil change and two recalls and they got it done very quick they got it done very quick More

David Jones and John Diggs are great. They treated me amazing. John was so awesome he actually gave me the opportunity to work here. I've been working here since March 1st and I love it h They treated me amazing. John was so awesome he actually gave me the opportunity to work here. I've been working here since March 1st and I love it here. More

Good job thanks very much my car is good I will let everyone know what a good job everyone know what a good job More

Very happy with the service, personal was very helpful and very informative as always thanks for your service and very informative as always thanks for your service More