Clay Cooley Hyundai of Mesquite - Service Center

Car was not delivered at the time promised. I had to call the dealership to find out where my car was and its status. I had to call about 5 times before I was able to get an answer. No one was I had to call the dealership to find out where my car was and its status. I had to call about 5 times before I was able to get an answer. No one was available to speak to me, not Angela, not the service manager. If I had not been persistent in calling my car would have probably been there all day- unacceptable. This was only for an oil change and wheel alignment More

Everything went well I don't have any complaints and I plan on coming back to get more work done plan on coming back to get more work done More

Very professional and polite. They went above and beyond . Chris took very good care of my car in the service department. They went above and beyond . Chris took very good care of my car in the service department. More

The dealership did their due diligence in diagnosising my cars damage and needed services. They then repaired and communicated the process with me, through out the process. cars damage and needed services. They then repaired and communicated the process with me, through out the process. More

Good service. Quick turnaround answered questions scheduled follow up service gave quotes would work with again Quick turnaround answered questions scheduled follow up service gave quotes would work with again More

Chris in the service department was truly a class act. Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! Took care of me and let me know exactly what the process would be and how long it would be. Thanks Chris!! More

Staff is knowledgeable. Process is simple. My experiences there have been quick and efficient. The staff is knowledgeable. Process of setting up appointments online and gett Process is simple. My experiences there have been quick and efficient. The staff is knowledgeable. Process of setting up appointments online and getting checked in is pretty simple. My experiences there have been quick and efficient. More

Very helpful. I like the video they sent me. And how the help me over the phone. I like the video they sent me. And how the help me over the phone. More

Took my car in for recall and received it back with the check engine light on. Each time I go here I’ve experienced something new breaking down check engine light on. Each time I go here I’ve experienced something new breaking down More

Absolute worst customer service department I have ever experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then the experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then they did not want to honor the valet service- said they had no loaner vehicles, which is what the valet service is. Took 9 months to get car repaired from a windshield defect at time of purchase because no one would call me back or follow up. I love my car, but I would never buy another car from this dealership. The car also came with an easy care package for a year to get any dings repaired, which I’m sure was an added cost as well, can’t get a response now that it’s time to have that done. Very disappointing! My first clue should be the way they answer the phone. More