
Clay Cooley Hyundai of Rockwall
Rockwall, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 AM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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My experience with this dealership has been emotionally and financially exhausting, but I want to acknowledge Darold for ultimately helping me get my 2018 Hyundai Tucson back in working order. He listened, and financially exhausting, but I want to acknowledge Darold for ultimately helping me get my 2018 Hyundai Tucson back in working order. He listened, took initiative, and actually fixed the underlying issues that had been misdiagnosed multiple times. If it weren’t for him, I would’ve given up entirely. The problems began with a recurring driver-side window malfunction that I brought in multiple times. I was initially told it was the master switch, then advised to replace the smart junction box — a repair that cost me nearly $1,000. That wasn’t the issue. Later, I was told the window motor needed replacement. Then, after that was supposedly fixed, my turn signals and radio audio stopped working. I returned the vehicle yet again and was informed that the issue was a blown multifuse — something that should have been checked before I was charged for costly parts and diagnostics. My frustration isn’t just about the money — it’s about the miscommunication, lack of follow-through, and how long I was without a reliable car while trying to support my family and husband through medical appointments. What makes this even harder is that I initially gave this dealership a glowing review — before the real problems began. I now regret that early feedback, as it doesn’t reflect my full experience. That said, I deeply appreciate Darold, who was the only person that genuinely followed through. If I need assistance in the future, I’ll go straight to him. I hope this dealership takes this feedback seriously and reevaluates how they handle diagnostics and customer care. This could have been avoided with more thorough attention from the start. More
This was a great buying experience and I will highly recommend to anyone looking for a new vehicle. recommend to anyone looking for a new vehicle. More
Elias added a Protection package to the loan without telling me the price of it. At 1800 I would have asked about it and tried to get it removed for a lower price. telling me the price of it. At 1800 I would have asked about it and tried to get it removed for a lower price. More
Always answer and fix my issues. Call back and follow up! Happy with my car! Call back and follow up! Happy with my car! More
Customer service was exceptional. Everything was done in a timely manner, working around my schedule. I will definitely be back for maintance with my car. Excellent service. Everything was done in a timely manner, working around my schedule. I will definitely be back for maintance with my car. Excellent service. More
Always a great and surprisingly quick experience Always a great and surprisingly quick experience, Jenifer always greets with a smile and keeps me informed of what's happening great and surprisingly quick experience, Jenifer always greets with a smile and keeps me informed of what's happening More