Clement Chrysler Dodge Jeep Ram Florissant - Service Center

Great customer service in the sales department! Had a challenging , but rewarding experience. Thank you Had a challenging , but rewarding experience. Thank you More

Very pleasant staff! Tanner was very nice answered all my questions! Nice waiting area Thanks! Tanner was very nice answered all my questions! Nice waiting area Thanks! More

They are irresponsible and want people to pay for the mistakes of the mechanics. They are not about true customer service at all. I will not be back. mistakes of the mechanics. They are not about true customer service at all. I will not be back. More

I believe the mechanics are moving to fast and I also believe they are just selling anything to the public believe they are just selling anything to the public More

Horrible experience, very dissatisfactory. I initially scheduled my vehicle for services before traveling out of time, and there was a recall on my vehicle that had to be addressed as well tha I initially scheduled my vehicle for services before traveling out of time, and there was a recall on my vehicle that had to be addressed as well that came up. When I dropped my vehicle off, no one came out to my vehicle, though there's a sign posted that states to stay in your vehicle and someone will be out to assist you. I had to go in and get the advisor and verify I was speaking with the right person which was Tanner who was like, "how do you know my name." Well, it was a guess because there was no introduction. I went over everything with him including my window switch being part of my original request. He called me and told me the cost would be a flat rate of $369. They had to keep my vehicle an extra day Tanner stated due to the recall work. When I arrived to pick up my vehicle the balance was higher than expected. Come to find out the window switch with tax was $456, and I don't recall ever paying $94 for an oil change there. I paid the bill went out to my vehicle to find that the window switch was not serviced at all. I was told by Manager Melissa Wittman that the refund would be processed the following day and confirmed via email. Neither action occurred. The rental vehicle provided during service was in an unacceptable condition with stained seats and a persistent foul odor making the experience even more unpleasant. When I returned to my vehicle the second time hoping to leave after noticing my window switch was not changed out, I noticed the seatbelt had been pulled out and would not retract. I had to return to the service department once again at which Tanner was returning from his break I advised of. He came out to look at it and stated it was apart of the recall, or the area that they would have worked in. I had to wait for the issue to be corrected, which hindered me from getting back to work on time. I expected this pickup process to be seamless during my hour long lunch break, and quite frankly should have been done in 30 minutes or less. Shortly after driving away, the “Change Oil Soon” message appeared on my dashboard, showing 0% oil life remaining. I sent a photo of the dashboard to Tanner, who advised the text is the best way to reach him as it comes directly to him computer, and after receiving no response for over an hour, I called to confirm whether the oil change had actually been completed. He verbally assured me it had been and instructed me to reset the indicator. These issues did not leave me feeling confident in their work or word, especially given the fact that I was about to travel long-distance in this vehicle as I made known to them.This experience has been incredibly frustrating. I entrusted your service center with my vehicle ahead of a long trip, and I left feeling uncertain, underserved, and frankly, taken advantage of. I should not have had to chase responses, discover incomplete work, or feel unsafe after a service appointment.Quality control was so poor throughout this experience. How about you have the customer look at the work before they pay? How about you process an immediate cash refund to the customer for your mistake and provide coupons or something? That's what customer service is. That's how you efficiently resolve such a sloppy job like this one and take the pressure off the customer. I received the general follow up email with Jason Dorton's information listed as the Fixed Operations Director and responded with this complaint. I received no response from him. The "Experienced Operations Management professional who is driven and results oriented" personnel. It's not good enough for the same manager, Melissa Wittman, who failed to follow through on the commitment she made to me after responding to Jason; it was beyond that. More

I believe you are good company. There is a lack of communication. I see a lot of people walking a round There is a lack of communication. I see a lot of people walking a round More