Clement Chrysler Dodge Jeep Ram Florissant - Service Center

Take care of their customers If you go there make sure you ask for Cortez. He will make sure you are well taken care of. If there are any issues at all he will go above and beyond If you go there make sure you ask for Cortez. He will make sure you are well taken care of. If there are any issues at all he will go above and beyond to make it right. I had a small issue and he took it upon himself to speak with Tony and they made sure to take care of me and make everything right. My vehicle was serviced fast and accurately thanks to Bill in service More

Service Department is a NIGHTMARE I have been using Marty Cancila for my oil changes and tire rotations since I have bought my car, and every experience has been either horrible or les I have been using Marty Cancila for my oil changes and tire rotations since I have bought my car, and every experience has been either horrible or less than satisfactory. I make an appointment every time and even with an appointment, I have waited 4-6 hours just for an oil change and tire rotation. When I was there in May, I made an appointment and had to wait 5 hours for them to do my oil change. When I did not hear from them by about 5:30 (they close at 6), I decided to call to check up on it and they then decided to tell me that my car was ready. This time I came in at my appointment time and asked if there was any way my car could be ready quicker than my previous services, and Kyle did help a lot to make sure it was ready quickly, as it was finished within 30 minutes. When I went to pick up my car, I went in to the service department and stood there for 5 minutes while one worker was talking about his past-time/sports with another worker, and a third worker was eating chips. I stood there for 5 minutes without a single acknowledgement from all 3 workers at the desk. I will never go back to Marty Cancila. Severely disappointed in their service. More

willing to go the distance to make their customers happy i had a issue with the service dept at Marty Cancila Dodge..i received a call from the dealer ship about my visit.. I appreciate the call..and how the i had a issue with the service dept at Marty Cancila Dodge..i received a call from the dealer ship about my visit.. I appreciate the call..and how they took care of me the customer and acknowledged the issue and solved the problem...i am satisfied with the outcome, and i would recommend their services...anyone can have a issue or a problem its how you resolve the problem that counts.... More

Airbag recall Airbag light came on after being replaced,went immediately back to service dept. They told me i would be charged for them to check why the light wa on Airbag light came on after being replaced,went immediately back to service dept. They told me i would be charged for them to check why the light wa on. Recall for airbag/Airbag light after service for airbag ?? After several calls to complain they had me bring my car back,only to dicover something was left unplugged on my first visit.It took a week for them to realize their mistake and offered no apology for they way this was handled. I love my car but hate the service at this dealer. More

Joe Gearon and Debbie were fantastic. We deal with them for our company's fleet. They are always so helpful and friendly. Joe and Debbie seem to always make the extra effort to keep our co We deal with them for our company's fleet. They are always so helpful and friendly. Joe and Debbie seem to always make the extra effort to keep our company running. They seem to understand our healthcare mission and make sure we have what we need whether it is expedited service, rental vehicles, or getting us a fair price. More

Body work done by Collision Center I took my 2000 Pontiac Grand AM GT in to the Collision Center in for car body repair from an accident. The quality of work was out standing and friend I took my 2000 Pontiac Grand AM GT in to the Collision Center in for car body repair from an accident. The quality of work was out standing and friendly service. There was no pressure what so ever and I will definitely recommend to have car body work done there. More

Great service team! I have both of my vehicles serviced there. One is a dodge, the other a ford. They always get us in quickly for appointments and get the cars serviced I have both of my vehicles serviced there. One is a dodge, the other a ford. They always get us in quickly for appointments and get the cars serviced quickly and affordable. Everyone is very friendly, and they always explain things to you so you can understand. We have been going there for about 3 years now and love it. More

Warranty Work No communication, I called it get status and was told they would call after lunch, 2 1/2 hours later no call. Stopped by and they could not tell me t No communication, I called it get status and was told they would call after lunch, 2 1/2 hours later no call. Stopped by and they could not tell me the status of repair. and where the van was. After 20 minutes they told me a tech had it out driving it. Fifteen minutes before they close found out they only drove the van to test the light. I would not let them do anything else so I took the van from them. Service dropped the ball badly. Had the van from 8am to 5:45pm and only drove it. I would not recommend the dealer or service and will not go back. Very bad customer service and the skills of the service writers very very low. The worst customer service I have ever received at a dealership. More