in the last week
A+++ to Jason-service advisor, and the crew Cleo Bay Subaru!!! I don't normally write reviews for dealership service departments unless I get exceptional service. I am not an employee of Cleo Bay. I am a new customer, active army, who just PCS'd here from New York. It's our 3rd PCS move and each time it has been a priority to find good mechanics to keep our vehicles (investments) in good working order. After our 1,800 mile drive we had a minor issue with the Honda Pilot. I heard good things from one of my soldiers about Cleo Bay, so I went to their Honda dealership. The service advisor/mechanics there fixed the problem and discovered a potentially serious issue with suspension caused by all the salt from the roads in upstate N.Y. The preventive maintenance was cheaper than a steering arm failure on the highway. We were instantly won over to Cleo Bay. They referred us to Cleo Bay Subaru for our Subaru Impreza. About 1month later I hit a deep pothole in the road at about 40 mph. A couple weeks after that I noticed the car pulling to either right and left. Certain that I had damaged alignment or suspension I brought it into Cleo Bay Subaru. I was prepared for the worst possible scenario and repair cost, alignment, parts replacement labor, etc. There, I was met by Jason, service advisor who in-processed our vehicle for inspection. He recommended services that had just come due at 30k mi., however, since this is a leased vehicle we passed on the services that would only benefit us if we were not going to return the car in 8 mos. I brought it in early Saturday without an appt so wasn't sure how long it would take. They gave me a ride to the Killeen Mall where I relaxed until they had more info for me. When Jason called me, to my surprise, they found that the problem was not as bad nor as expensive as was feared. They found 2 things. Hitting the pothole had knocked the weight off my right wheel, so it only needed rebalancing. There was low air pressure due to a small staple that had pierced the right edge of the same tire. Since the puncture was too close to the edge of the tire it could not be repaired; it had to be replaced. They did have that same tire in stock and pricing was well within our budget. Whenever Cleo Bay does work on a vehicle they also do a safety check on it. Their mechanic identified a dirty air filter that needed replacing. A picture was sent to me via text so that I could see the filter's condition. I authorized the air filter replacement, which has improved both fuel economy and power. Jason's and the crew's attention to detail at Cleo Bay Subaru made the search for our new mechanics "too easy." They earned instant customer loyalty, and when we have to re-lease our next vehicle we will just drive to Cleo Bay to pick one up. You can't put a price on vehicle "piece-of-mind," and at Cleo Bay you won't pay an arm and a leg for it. I highly recommend Cleo Bay to anyone. They will work on any brand of vehicle too. A word of warning, however, if you are already have a favorite mechanic your loyalty will change after going to Cleo Bay. Your old mechanic will be looking for new customer.