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Clyde Revord Motors

7900 Evergreen Way, Everett, Washington 98203
Sales: (425) 353-1170

Makes: Buick | GMC | Service Center
Average
46% Recommend
3.0

21 Lifetime Reviews

Clyde Revord Motors
7900 Evergreen Way,
Everett, Washington 98203
Clyde Revord Motors Info
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21 Dealership Reviews
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Matt B
2/06/2016
Reason For Visit
Service

"The service department sets the example "

Kai is always excellent in making sure to keep me knowledgeable and informative on things with my car. His time expectations for repairs are prompt and he puts himself into the customer situations at all times. I will definitely keep coming to him for all my car service needs. I never feel like they are doing things that are unneeded like I have felt with other dealers. I think they really do set the example for a service department.

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I Recommend This Dealer: Yes

Employees dealt with

Kai

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R2main
1/29/2016
Reason For Visit
Sales (Used)

"Customer for life! "

I have no reservations recommending Clyde Revord Motors to any of my friends and family. I purchased a 2014 GMC Sierra SLT with the help of top notch salesman Tom Norgaard and sales manager Tal. From the first foot step on the lot until the last signature with Jennifer in finance their team was on top of every detail. I was so pleased with how I was treated I would feel comfortable sending my wife in to do business with them on her own. I never felt pressured or pushed into making a decision. Compared to other trucks I looked at they provided me with a wonderful value. Furthermore, my deal was not an easy one from the start dealing with a complicated and sub par trade. They allowed me to work through my due diligence while still upholding the package they had put together days prior. Jennifer fought for me in finance for the lender to hold to a low APR. Tom my sales advisor came up on his day off to walk me through every feature of the truck. Tal worked his sales magic to pursue every avenue possible before presenting me with the deal. What more can I say.... I'm happy

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I Recommend This Dealer: Yes

Employees dealt with

Tom, Tal, Jennifer

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1
Jessica
1/23/2016
Reason For Visit
Sales (Used)

"Dishonest; unhelpful and unfriendly"

We've been looking at 2011 and newer Jeep Grand Cherokees and have not had the best of luck finding one without frame rust. So before making the hour and a half drive from Graham to Everette, we called days in advance to inquire about a picture of the rear undercarriage and asked if there was rust present as we were very serious about a 2012 they had in our price range. They sent a picture from the side undercarriage and said there was none present. So, we made an appointment and made the drive on a super rainy Saturday only to have an unfriendly gentalman help us and to see they or someone prior to the dealships purchase of the vehicle had spray painted the undercarriage where rust was likely present as there was rust on many of the nuts. Very upset they wasted our entire morning when we told them we were serious buyers and very upfront about our concerns. Don't waste your time...

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I Recommend This Dealer: No

Employees dealt with

Brandon and Rich

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rockman
1/21/2016
Reason For Visit
Sales (New)

"Best sales experience in buying a new car"

Gary, Just wanted to say thank you again for your time and assistance with the purchase of my new truck from your dealership! It was a pleasure working with the entire team, I was treated very well! Working with your team is the most positive and best experience I have ever had with the purchase of any automobile. 2nd to your team would have been the Kia Dealership on Everett Mall Way! Hope you have a great New Year, to all the team, and again, thank you so much for your time! I will and would recommend any of my friends to your dealership for assistance in a purchase of a new vehicle, not to exclude used?

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I Recommend This Dealer: Yes

Employees dealt with

Gary D

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1
kkturtle79
12/31/2015
Reason For Visit
Sales (New)

"DONT BUY OT EVEN GO IN! "

Not only did they over charge me in sales tax by 3.5%, when I was walking out the door they pulled my credit! After the transaction was complete! Who does that? And than acts like its no big deal because they are making me a second key set at no charge! Seriously when did it become standard to only receive one key for a car? Ridiculous! Can't stress this enough do not buy from them! Oh and it's been 2 weeks and I still haven't been reimbursed for the sales tax and they are ignoring my daily calls....great customer service

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Overall Experience
I Recommend This Dealer: No

Employees dealt with

Heather and Jennifer from finance

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Tonia
9/10/2015
Reason For Visit
Sales (Used)

"This was the easiest car buying experience ever!"

After going to one dealership to look at a car they had online. When I got there, of course the price was quite a bit more than advertised. So I went back to the internet and found one at Clyde Revord and called and talked to Mark. He went out and checked the car and said it had the options I wanted and set up a time to test drive it. I was waiting for my house to close before purchasing and they were able to hold it with no money down and no pre-filled out paperwork. When I came in to purchase, everything was so easy. I was outta there in no time and absolutely LOVE my new car! Keith was the sales rep and Heather in financing were all awesome. Thank you!!! The car was purchased from Canada and all the electronics were switched to US before I bought it.

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I Recommend This Dealer: Yes

Employees dealt with

Clyde, Mark, Keith, Heather and the lot guy that I can't remember his name but he's a wiz at the electronics.

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1
Drvovru
9/08/2015
Reason For Visit
Sales (Used)

"Selling imported cars without proper repairs"

BUYERS BEWARE! They will sell imported vehicles without bringing them up to US standards. I bought a 2014 GMC Sierra that was knowingly imported from Canada and the dealer has refused to bring the vehicle up to US standards for the instrument cluster. I must now pay another dealer over $400 to repair the vehicle.

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I Recommend This Dealer: No

Employees dealt with

Tim, Dan

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Still Shocked
7/19/2015
Reason For Visit
Sales (Used)

"Abusive "Owner""

Wow. In all my 63 years, I have never had an experience such as this with any car dealership (and believe me, I have dealt with many). After my wife and I had bargained hard to get an acceptable deal, about an hour later we entered the finance office and began going over the paperwork. Then, a gentleman(?) approached the office and began berating (yelling at) my wife and myself for some perceived unacceptable behavior on our part and accused us of being rude and disrespectful to his finance person and sales staff. Needless to say, I was stunned and amazed. My first reaction was to tell this "person" to buzz off and let us complete the transaction. Then came the real shocker; he stated: "I am the owner and I can decide not to sell you the car!" He was obviously not pleased as to how we had somehow "disrespected" his employees. He went on to continue to yell at us for at least two minutes (it seemed a lot longer!) I might add that at no time were we overtly loud, rude, or disruptive in any way, unless of course, this "owner" is not accustomed to prospective buyers who have little patience for the standard ration of dealer BS, and prefer to cut to the chase, and actually "deal" to arrive at an acceptable price and complete the sale. Now I realize buying a car from a dealer is not a pleasurable experience for many people, and after waiting for about an hour before we were called into the finance office, we were getting tired and impatient as we were concerned about other appointments that we did not want to miss. Sure, we were grumbling and a little upset, but that in no way justified the despicable behavior of this so-called "owner." If this individual cannot empathize with his customers and instead prefers to throw a tantrum, then he needs to stay off the sales floor and leave the task to someone more suited for the job (i.e., everyone else we dealt with). Oh, and by the way, the finance person (Jennifer) and salesman (Tim)were very professional, friendly and their service was exemplary. It is a pity that they have to work for an "owner" who is as caustic and foul as this individual, who apparently knows (or cares) nothing about customer service. As for me, I view this as a somewhat gratifying experience. Over the years, many of my friends have had less than pleasurable encounters with car sales people, some who would reach the point of actually yelling at the customer. I think I may have my friends beat: I had the so-called "owner" blowing his gasket, and we got the car. So unless you are prepared to be verbally abused for driving a hard bargain (i.e. actually dealing), and being a little impatient when waiting an hour to begin to complete your deal, avoid this dealership. I plan to stay away... Far away. I'm sure the so-called "owner" won't mind a bit...

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Overall Experience
I Recommend This Dealer: No

Employees dealt with

Tim, Jennifer, and "Owner"

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R. Gardner
5/17/2015
Reason For Visit
Sales (Used)

"Shoddy Practices"

My son and I came in to the Revord Buick dealership yesterday (May 15th) to look at a used 2010 Hyundai Genesis Coup. After test driving the car and reviewing the Car Fax report, my son made a verbal offer and the dealership countered. My son agreed to the counter price, but had to get to work so made plans to return in the morning to process the purchasing documents. The sales people first asked for a deposit to hold the car and my son agreed and was ready to pay. The salesman shook my son's hand and said, "Don't worry about it. You're good we'll take the car off the lot, put it in the back and see you in the morning to close the deal." We accepted this in good faith. The next morning, as we were getting ready to head back to the dealership to complete the purchase, the salesman called to say that the car was no longer available as it had been sold the night before. Needless to say, we were quite disappointed with this outcome, and it reflects very poorly on the professionalism of the Revord dealership in general, and the staff, in particular. Gone are the days when business is done fairly and honestly. We certainly will not return here for any future purchases and will be sure to pass the word that Revord practices greed over integrity.

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I Recommend This Dealer: No

Employees dealt with

names withheld

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Mark
2/12/2015
Reason For Visit
Sales (New)

"Typical used car feel"

Will Not Buy another rig there! Will not have my Truck serviced there anymore! My initial buying experience wasn't bad, the salesman whom I bought it from is no longer there but he was low key and straight. Unfortunately everyone after that I have dealt with including Owner/Manager, Finance guy and service department are typical used car salesman type. When I bought the truck, I found it had dried ,caked mud in places that could have only gotten there if it had been submersed or buried, I bought an extended warranty that the finance guy claimed replaced the original bumper to bumper. The very first thing the service guy begins to tell me is everything it didn't cover that I wanted fixed. Just had it in for the 90 some thou service, told it is the big one $800.00 later, I'm thinking they will at least detail it clean it up nice...NOT!! I get it home , couple days later I see oil underneath, the front differential plug is ready to FALL OUT!!! Call them up livid... I get a message back, we can get you in right away and your next oil change is on us.

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I Recommend This Dealer: No

Employees dealt with

dan deirdorf

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2

Mark responded to this review

July 20, 2015

To their Credit KC the service manager contacted me and listened to my complaints and assured me he would do what ever it took to take care of me and make it right. He did just that! I am getting ready to take my truck back in for its service now.

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