Cocoa Ford

NEVER PURCHASE A CAR FROM HERE! !! My 18 year old son purchased a 2013 Hyundai Sonata from Cocoa Ford on May 15, 2025 and we were very excited about his first purchase. Unfortunately !! My 18 year old son purchased a 2013 Hyundai Sonata from Cocoa Ford on May 15, 2025 and we were very excited about his first purchase. Unfortunately, today, May 31, 2025 my son was driving the vehicle and it immediately began to malfunction. The engine began knocking and crackling and he was unable to idle past 30 mph. I had him pull over and we check the oil. There is absolutely no oil in the car I mean bone dry. How is it a car just purchased from Cocoa Ford 16 days ago and it has no oil. The seller stated he personally took the car in and the oil was changed, tires good, and car was fully inspected. If there is 0 oil in the car and you can only drive the car 30 minutes with no oil how did a multi point inspection not identify such an oil leak (if that's the case) or issue with oil retention somewhere. As a parent you can understand my immediate frustration. I called the dealership 3 times today with a promise to get a call back in which no one called I actually had to pull up to the dealership to speak with a Sales Manager by the name of Harland. He apologized for the inconvenience and then went straight into defense mode when I expressed my frustration regarding the situation. Harland basically scolded me and made it very clear the car is as is and we obviously drove it and thought it was good enough to buy so its basically now our problem. He even stated he could just say there nothing he can do and send us out the door. I continued to express my frustrations as due to there negligence in properly inspecting the vehicle my son almost got into an accident because the car wouldnt idle properly. The Managers empathy was not genuine, he was basically just checking of some steps in a service recovery model thay they seem to have learned learn. He even told me that he doesn't have to do anything basically. After I complained about the disservice he stated he would cover the diagnosis fee and we would be responsible for repairs as it it now our problem basically. I am very livid considering we trusted a million dollar company like Ford to make sure the vehicle we purchased would at least drive us for a period of time but not expecting that it would be 16 days and now my son is stuck with this car loan and car that isn't drivable and a tire warranty. They never even offered an extended service warranty. I would never recommend Ford to anyone and I hate we ever purchased a vehicle from here I wish we would have stayed with Honda as they have quality cars and service but they had no inventory.No one has thousands of dollars to pour down the drain! Someone needs to make this right! More

I had purchased a 2020 f150 march 25th thinking I would be safe with going to an actual ford dealership and I couldn’t have been more wrong! I was better off going to a crappy used car lot. With in 3 days be safe with going to an actual ford dealership and I couldn’t have been more wrong! I was better off going to a crappy used car lot. With in 3 days the car started to hard shift between 3rd and 4th I had called my salesman who put me in contact with the sales manager who said they had “noted” it down and that I should speak with the used car manager Dave who is quite difficult to get ahold of. Now barely 3 weeks (April 7) later and not even my first car payment in, I have a check engine light on with a “Powertrain Malfunction / Reduced Power” notice to where I went in person to see what they are willing to do which was practically nothing. Best they can do is waive a diagnostic fee that they can’t fit me in till MAY!! Without even a loaner or any way to get to work!! But he (Dave) was very well rehearsed with letting me know there’s no lemon law for used cars in Florida and how they don’t have to be responsible for anything and that should have added a warranty to it Hardly standing by their own product of not even 3 weeks old!! Please STAY AWAY and take your business elsewhere!! Friends avoid the heartache, headache and financial burden that I’m going through and take your hard earned money to somewhere more reputable and compassionate!! More

Professional on time service always getting back with updates before any service was to be performed updates before any service was to be performed More

Svc Advisor Star Reyes did and excellent job. Called and recommended airfilters that we needed. Called and recommended airfilters that we needed. More

Performed a great repair job and did it in the time frame promised. Definitely recommend! promised. Definitely recommend! More

My wife and I purchased a vehicle from them, and they were very laid back. No pressure, give us time to make our decisions. It was quite refreshing, not to be pressured into decisions. Are salesperson Cr were very laid back. No pressure, give us time to make our decisions. It was quite refreshing, not to be pressured into decisions. Are salesperson Craig was a good guy? He took a lot of time with us to show us the car and explain everything to us.As it is a plug in hybrid, a new car to us More

Bought my truck there , have all of my recommended work done there and as soon as the new trucks go on sale for half price , I’ll buy another new one there! done there and as soon as the new trucks go on sale for half price , I’ll buy another new one there! More

Service writer advised me to get OEM compressor at twice the price of aftwrmarket the Endurance warranty authorize ro save time in uncertain delivery. It took just as lomg to het the Ford part ao I saved n the price of aftwrmarket the Endurance warranty authorize ro save time in uncertain delivery. It took just as lomg to het the Ford part ao I saved no time but apent twice the pricenid the AC repair. Not a good experience. More

Always use Cocoa fraud to serve my truck. My service advisor is Jimmy Braswell. He is excellent. I always ask for him. No one else thanks for the great service. My service advisor is Jimmy Braswell. He is excellent. I always ask for him. No one else thanks for the great service. More