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Coconut Creek Mazda
Coconut Creek, FL
252 Reviews
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Showing 252 reviews
June 19, 2025
I bought a new Mazda CX 30, April 2025 with multiple service. Within 3 days I wanted to remove one of the add on ( Mazda Maintenance) and everything went south. Mazda Coconut Creek Dealership disregard service. Within 3 days I wanted to remove one of the add on ( Mazda Maintenance) and everything went south. Mazda Coconut Creek Dealership disregard my demand via phone call, email and tex? They even did not show up at two schedule appointment with 2 different manager!! They are sneaky and actually have really: poor customer service, lack of transparency, they ignore client who ask for explanation, have no word and I can say they are crook…Shame on them to treat people that way, maybe because I'm a single woman…. Now, I can see the true color of Mazda Coconut Creek dealership… Pretend to be white collar business but in fact they are more like the mob. Two month in and I'm still waiting to be refunded $2,300. Still ignoring my demand. DO NOT TRUST THEM. More
by Nelly
Employees Worked With
Tyler Ling, Tony Burba, David Wood, Richard Saintelus, Beatriz Jimenez
June 18, 2025
AVOID THIS DEALERSHIP LIKE THE PLAGUE! This has been the worst car-buying experience I have ever had. On 06/03/2025, I drove 4 hours to Coconut Creek Mazda to look at a 2015 Honda CRV-EX This has been the worst car-buying experience I have ever had. On 06/03/2025, I drove 4 hours to Coconut Creek Mazda to look at a 2015 Honda CRV-EXL. The car was listed on “Iseecars” at 11,500. CarFax said that the suggested value at a dealership should be 13,300. I was wondering why it was less but was naively hoping I was just getting a good deal, knowing that I would have to pay some dealer fees too and taxes/title/registration, which they listed at $1800 plus tax. The dealership listed the car as having a key fob, power windows, wipers, a touchscreen radio/Bluetooth/back-up camera, power outlets, etc. You would think if it is listing those things, they would be working. NOPE. Thousands of dollars of hidden fees and the head gasket was leaking oil as well. $2600 in repairs and still not done. Dealership won't fix car and make it right and tried to say it was my fault. Bait and switch for sure and finance was sheisty! Say you'll get one percentage rate and then it is different on paper. Tony seemed cool and I thought he would fix car, but Fabio said no. I am truly disheartened. This was a longer review, but I didn't have the space, so I have had to cut it short. Basically, stay away from this dealership if you want integrity. Don't feel like Alberto had much to do with the stupidity...he was just doing his job. More
by mcdrmbldr8
Employees Worked With
Tony Burba, Fabio Gomez, Alex Guerra, Alberto Payen
June 18, 2025
Classic Bait-and-Switch – Avoid This Dealership! I recently tried to sell my car and requested a cash offer through KBB.com. This dealership was one of three that responded. Their initial offer w I recently tried to sell my car and requested a cash offer through KBB.com. This dealership was one of three that responded. Their initial offer was lower than I wanted, so I ignored it — but that didn’t stop the flood of spam calls and emails that followed. Eventually, I spoke to a rep named Kaua from what sounded like a call center. He said the dealership really wanted my car and would pay top dollar. I made it clear I needed more than the original KBB offer, and he assured me that wouldn’t be a problem — just bring the car in and they’d appraise it. I brought the car in and they offered $22,000. It was still below what I owed, so I declined. After that, I kept receiving calls and emails. The salesperson even called right after I left, begging me to take the deal. I explained I needed at least $23,000. This back-and-forth continued for a week, but they never budged from $22,000. Eventually, I agreed to the $22,000 just to be done with it. I was told to come in right away and bring all necessary documents so we could finalize the deal. When I arrived, I was greeted by someone named Mark. I handed over everything — keys, documents, etc. — and he left to “finalize the offer.” When he returned, he told me they were now only offering $21,000. I was stunned. I reminded him that we had agreed to $22,000. He went to "talk to his manager" but came back with the same offer. At that point, I walked out. This dealership clearly uses bait-and-switch tactics. It was one of the most frustrating and dishonest experiences I've ever had. If you value your time and your money, stay away from this place. More
by Sven
Employees Worked With
Marc Embres
June 13, 2025
Dayne was a great assistance today. He showed me exactly what I wanted to see and helped me every step of the way. If you’re looking fora salesperson who is honest, funny and knowledgea He showed me exactly what I wanted to see and helped me every step of the way. If you’re looking fora salesperson who is honest, funny and knowledgeable, Dayne is your guy! More
by jas.whitmore17
Employees Worked With
Dayne Facey, Aaron Ervin, Tyler Ling
June 11, 2025
Zack was great! He was patient, answered all of our questions and really helped us make our decision. The dealership is clean and fresh and everyone was nice. For th He was patient, answered all of our questions and really helped us make our decision. The dealership is clean and fresh and everyone was nice. For the amount of time you spend at a dealership it was nice. More
by LNHIRD
Employees Worked With
Mr Beeson in Finance - 5 Stars , Tony Burba, Zack Wilson
June 10, 2025
Pleasant, friendly and comfortable buying experience. Spa -like atmosphere offered a massage recliner. Explained details clearly, no pressure. Spa -like atmosphere offered a massage recliner. Explained details clearly, no pressure. More
by marketgems1
Employees Worked With
Tony V., Tony Burba, David Wood, Ken Vigo
June 10, 2025
Richard gave us excellent service and made the trade off and sale very pleasant and easy! I highly recommend coming into Mazda of Coconut Creek and getting a car from him. and sale very pleasant and easy! I highly recommend coming into Mazda of Coconut Creek and getting a car from him. More
by jorgekirchner9
Employees Worked With
Richard Saintelus
June 10, 2025
This was the absolute best experience going to this dealer to service my car, I tried since is all new and closer to home. Everyone’s welcoming in the service department, they even have massage chairs. dealer to service my car, I tried since is all new and closer to home. Everyone’s welcoming in the service department, they even have massage chairs. Beatriz was incredible helped me with a loaner vehicle even helped me connected it to my phone, she is very professional and pleasant. I will definitely come back and recommend to others More
by Designersllc01
Employees Worked With
Beatriz Jimenez
June 08, 2025
My salesman Zack is a true gentleman. He took his time and explained the process in detail. I am very pleased with his service and would definitely be returning for future purchases. He took his time and explained the process in detail. I am very pleased with his service and would definitely be returning for future purchases. More
by Deenslighting
Employees Worked With
Zack Wilson
June 06, 2025
Well built and designed dealer, happy it is closer to me. Also a huge shoutout to Frank D. behind the desk, I have worked with him before on a purchase at Nissan. Very accommodating, personable and well spok Also a huge shoutout to Frank D. behind the desk, I have worked with him before on a purchase at Nissan. Very accommodating, personable and well spoken- this dealer is very lucky to have him! More
by t.carey787
Employees Worked With
FRANK DELLATTO
