Coconut Creek Subaru - Service Center

Poor Service Although the sales experience at this dealership was very good, the service department was extremely poor. A continuing tire issue on my fifth Subaru Although the sales experience at this dealership was very good, the service department was extremely poor. A continuing tire issue on my fifth Subaru Forester was covered up by consistently poor workmanship on the three occasions I had to take it for the same problem. The SD and GM did not respond at all to my telephone and written communication, so I resorted to contacting Subaru's head office. They, too, had difficulty getting a response. In the end, the HO resolved the problem for me, but I will go elsewhere in future for servicing to a Subaru dealership that actually does good work and cares about their customers. More

Saved my car and my sanity! Horrible noise from front end of my wrx. Long story short.... brought to pompano Subaru 3 times, could not properly diagnose, or certainly not fix th Horrible noise from front end of my wrx. Long story short.... brought to pompano Subaru 3 times, could not properly diagnose, or certainly not fix the problem. Last time there, i was told to drive until the problem gets worse or completely breaks!! I was assured that my car was "safe" to drive. Which is an odd assurance when the actual problem is a mystery. Brought my car to coconut creek and was happy to see Marlon, an ex employee of pompano Subaru, who's been very helpful in the past. Long story even shorter, my problem wad diagnosed the next day, "transmission/front differential" and my car was back to me in 3 days. I will not be bringing my car to pompano Subaru again. I have had many other issues with pompano including, putting the wrong oil in my car, stripping my wheel studs by crossthreading the nuts with an impact drill, installing oil filter incorrectly causing massive oil leak......ect, ect.... go only at your own risk. I have a 2012 wrx my wife a 2013 crosstrek, both bought brand new at pompano. For a customer who's spent over 60k in cars, not including service, you'd think they could take better care of you. Whatever, we'll spend the next 60k at coconut creek in a few years when we both upgrade. More

2014 cross trek hybrid Experience was great they had to keep my car for six days had to order a hybrid battery. They kept me informed as to what was going on. Could not have Experience was great they had to keep my car for six days had to order a hybrid battery. They kept me informed as to what was going on. Could not have been nicer and answered all my concerns car drives great. Everything was covered under warranty. Will keep going for any Service needs I have in the future. More

xxxx subaru of Coconut Creek. Terrible, unrealiable, unfriendly, stupid, and most unhonest dealer in town. Worst place to bring your car to! Mechanics hate to help you, they hate t Terrible, unrealiable, unfriendly, stupid, and most unhonest dealer in town. Worst place to bring your car to! Mechanics hate to help you, they hate their job, and they hate talking to people. Service advisors are literally mentally xxxxxxxx. Slow at answering questions and when they do answer questions, half of what they say is made up facts. Raymond is a moron. Avoid this fat man at all cost!!! Loves to make xxxx up! Told me condinsation is normal in tallights and is they way Subaru makes them. Like I said... literally xxxxxxxx. Service manger sucks at helping. Only way to get through is by calling Subaru's 1-800 number. It is literally like telling their Mom they have been acting up. Will never go again. Fire Raymond and the old man who is the manager. More

Need more customer-oriented service We own 3 Subarus that we bought in SC and love. Two of them are here in South Florida so we have had our cars serviced at Coconut Creek Subaru. Whil We own 3 Subarus that we bought in SC and love. Two of them are here in South Florida so we have had our cars serviced at Coconut Creek Subaru. While this service department has been fair to ok the last 2 years we have used them, our latest experience is causing us to re-think owning Subarus if we have to service them here. I took my husband's Impreza in on Thursday for an oil change and I mentioned it was not cooling well. $150 later, they could not find a leak. On Sunday morning, we had freon on our garage floor and so we dropped the car off and after repeated calls, finally discovered that our service advisor was not in and no one knew why the car was there and did not call us. 3 hours later, I called and they said it needed a new evaporator and he had not idea of the cost but would call me. I am still waiting. I also took our Outback in for a routine oil change on Friday and on Saturday morning it was leaking oil. I took it back in, they said they had tightened the O ring too tight and had to replace it and change the oil again. Today, Monday, it is still leaking and I can't take it in til we get the other one back! SOOO frustrated. More