Cole Nissan - Service Center

Everything was very good. No issues. And that’s 10 More

Friendly service and quick. Didn't wait long for the oil change. Explanations were good if any thing else needed work . Clean facility's and showroom. change. Explanations were good if any thing else needed work . Clean facility's and showroom. More

Great professional service by the technicians. We received a friendly greeting and could observe all the work that was being performed. We felt real good when we left. received a friendly greeting and could observe all the work that was being performed. We felt real good when we left. More

After leasing 3 vehicles from Cole Nissan Kalamazoo sales rep Steve Glocheski and experiencing the same issue each time I am giving Cole Nissan a one star review. When you lease from Michigan but live in Ind rep Steve Glocheski and experiencing the same issue each time I am giving Cole Nissan a one star review. When you lease from Michigan but live in Indiana there’s a special form needed to get your license plates in Indiana. After the second lease information not including this form, which caused anger and confusion at the Bmv, it almost became a joke as we signed for our third vehicle and were guaranteed that “all of the paperwork was in order”. When we went to the bmv, the same thing happened for the third time! The correct paperwork was not included. We were livid. We called Cole and talked to Steve Glocheski, he asked what it would take to make it right. At this point we wanted nothing to do with Cole. We were offered that every service visit we would be brought a rental car, our car would be serviced, detailed, and returned to us. Never was the car “detailed” so it looked like a new car for sale on the Cole lot. I purposely asked Service manager Matt Ferrell for new car detailing and was assured that it would be done. This never happened, a wash and sweep isn’t detailing. And the detailing offer was from Cole. My last service call I didn’t request the detailing, as I assumed there was notation on our account due to the previous errors by Cole. My car came back, not “detailed”. Matt Ferrell said that I didn’t request the detailing, just the oil change and offered that the driver return to detail. I said no. I was done with Cole. I then talked to Dealership manager Jim King. I asked him to email me a letter of apology stating the events of the day and his response was “Why?”. I never received an email from Jim King. I no longer have the Sentra, I turned it in to another Nissan Dealership. Cindy Sleppy More

I Love Cole nissan i am owning 2014 Nissan Sentra, i went to Cole Nissan for all my services, Kalamazoo MI, i have done 5 services in cole nissan and its costing between i am owning 2014 Nissan Sentra, i went to Cole Nissan for all my services, Kalamazoo MI, i have done 5 services in cole nissan and its costing between $40 to $70 range. They are very helpful, knowledgeable, have top advisers and beyond my words. I love COLE NISSAN But previous my services was done at Liberty Auto Plaza and Liberty Auto plaze are charging unnecessary service charges, my 2nd & 3nd service, was done at liberty auto plaza the miles run was 8000, 13000 receptively. charged around $180 &$300. which i questioned many times. they told its t labour cost for experianced hands and they charged $185 as labour cost $15 for book keeping $ 15 for shop supplies (code s01) Parts cost is seperate $59 for oil and oil filter. More

I don't have enough great things to say about Cole Nissan and their service. The staff are friendly and you can tell they appreciate you coming to them. As a student at WMU, from Illinois, I have had to dr and their service. The staff are friendly and you can tell they appreciate you coming to them. As a student at WMU, from Illinois, I have had to drop my Xterra off two different times to be worked on. Two summers ago I had my timing chains re-done and my Xterra has been running great! I recently had it in to diagnose a sound coming from under the hood. I loved that they would call me to keep me updated on what was going on but they would also call my dad and let him know too. I thought that was really nice of them, because they did not have to go the extra mile to do that. Overall, their service is great and I know both my family and myself will always remember that when bringing our cars in for service and when looking for new cars. More

My fiance' and I bought a car from this dealer. Within the first 2 months there were already a lot of problems with the car (after their so called "inspection"). They had told us that they did a 180 point the first 2 months there were already a lot of problems with the car (after their so called "inspection"). They had told us that they did a 180 point inspection and everything was running smoothly and ready to go. When I talked to them about the 180 point inspection, one of the service people told me that they didn't know what they were doing with the alternator or the transmission in the inspection. So they lied about the inspection being 100 percent done, or the guy at the service counter shouldn't have been talking to us about the car. Within two days, the alternator was going. They tried to take my warranty information paper that the dealer had given me. It seemed as if they wanted me not to know what was covered in my warranty since they acted as if we never had a warranty. Every time we have to deal with the service people they never do what they say they will do. They told us they were sending the car to another dealership for maintenance reasons and they called confirming that the car was on its way. 2 days later, the other dealership, which was less than 10 miles away, called and confirmed the car had just gotten there. There have been multiple times that they were supposed to call the warranty company to get things started right away, but they ended up calling the company a day or two after. All they seem to be is a very unprofessional group of service workers that lie. If they can't take care of the car themselves and have to send it to another dealership to work on, then it seems like they don't seem to care how smooth it goes. It also seems that anyone that has worked with us on the car, whether it was with the service department or the sales department, they seem to have fired almost everyone that has worked with us on the car, which makes them seem even less professional. I would never recommend anyone to this place to buy or have their car serviced. Overall, in the two months of owning the car we purchased their, we have had the car in our possession for less than 3 weeks. Only one day of those weeks we had it in our possession did it seem that the car was running smoothly. I wouldn't give this place 1 star out of 10 because of how they have constantly treated us. More