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Collierville Chrysler Dodge Jeep Ram - Service Center
Collierville, TN
176 Reviews
176 Reviews of Collierville Chrysler Dodge Jeep Ram - Service Center
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November 18, 2019
I have a 2019 Ram 1500 new body style and took it in for service to fix a water leak coming from the roof area. Chad Johnson is my service writer and determined that the shark fin antenna was loose and caus service to fix a water leak coming from the roof area. Chad Johnson is my service writer and determined that the shark fin antenna was loose and causing the leak. My truck no longer leaks. I’m a very happy customer and recommend this dealership and service department. Thanks Chad for always taking care of my truck. I love it!! More
by tnsmokee
Employees Worked With
Chad Johnson
November 15, 2019
Outstanding communication, timely workmanship & always available to offer suggestions should I need advice or options. Front-line employees have a “customer first” mentality & it’s much appreciated. available to offer suggestions should I need advice or options. Front-line employees have a “customer first” mentality & it’s much appreciated. More
by misterkru
Employees Worked With
Chad
November 15, 2019
Service Tech (Chad Johnson) that worked with me was extremely knowledgeable, friendly, and helpful. Reliable maintenance work. Always many customers in line, however, wait time not too long. extremely knowledgeable, friendly, and helpful. Reliable maintenance work. Always many customers in line, however, wait time not too long. More
by Chrisnbruno
Employees Worked With
Chad Johnson
October 29, 2019
Friendly and knowledgeable service writers. Terrible mechanics. Performed warranty work on multiple issues I was having. Had missing or loose bolts and nuts on engine. mechanics. Performed warranty work on multiple issues I was having. Had missing or loose bolts and nuts on engine. More
by Richard
Employees Worked With
Blake
August 29, 2019
The worst experience I've ever had honestly These workers are all basically mentally disabled because I managed to not talk to the service tech in real person and I had to go find my car in the These workers are all basically mentally disabled because I managed to not talk to the service tech in real person and I had to go find my car in the back of the lot because the cashier didn't want to be bothered enough to at least tell me where it was our help me find it More
by Cbayless
Employees Worked With
CHAD
May 03, 2019
Going beyond to help - excellent service!!! I came in to the dealership service area on Wednesday, May 1. I had somehow dropped my house keys in a small hole in the console and could not retrie I came in to the dealership service area on Wednesday, May 1. I had somehow dropped my house keys in a small hole in the console and could not retrieve the keys. Blake and Chad of the service department dropped everything , had to disassemble part of my interior console but were able to retrieve the keys. They would not accept any payment . Thanks Chad & Bjaje & Collierville Chrysler!!! More
by Lynda-
Employees Worked With
Chad & Blake
January 12, 2019
HUULK I've always been helped in a timely manner. Kept me informed while my jeep was being worked on. I'm lucky to be working with the right employees. I've always been helped in a timely manner. Kept me informed while my jeep was being worked on. I'm lucky to be working with the right employees. More
by HUULK
Employees Worked With
Blake, Bennett
December 11, 2018
Terrible Customer Service After keeping the jeep multiple days and then finally being told parts are being ordered and it will take 2 weeks for them to come in (after having to After keeping the jeep multiple days and then finally being told parts are being ordered and it will take 2 weeks for them to come in (after having to ask!), a month later still no response. This is the ABSOLUTE WORST CUSTOMER SERVICE POSSIBLE!PLEASE GO TO WOLFCHASE JEEP if you're looking for quality customer service. This company is straight ridiculous and the owners don't care , if they did they wouldn't have so mannnnnnny bad reviews on multiple outlets. There was a response from them saying they've tried to reach out to me to solve the issue on multiple outlets that a lie, no one has called. "What goes around comes around" cause I'm not the only consumer that has been mistreated. Does it make sense for a dealership to order parts for you and don't tell you when they have been received ...right then when I called and asked Bennett stated yes they are in with no remorse like I'm not riding around daily with an issue. Why not call the customer if I've been waiting for weeks?!?!?! More
by faith0108
Employees Worked With
Bennett
