Collierville Chrysler Dodge Jeep Ram - Service Center

Bad service Paid $225.00 to get a rear end leak fixed and after two trips still leaking. They said it was leaking because it was overfilled which they did. After Paid $225.00 to get a rear end leak fixed and after two trips still leaking. They said it was leaking because it was overfilled which they did. After contacting them for third time. I decided to buy parts online and do it myself More

Confusing service experience Recall service on 11/9/2016. Upon leaving I immediately noticed my rear view mirror was different...it now had lights and would not dim. I called an Recall service on 11/9/2016. Upon leaving I immediately noticed my rear view mirror was different...it now had lights and would not dim. I called and was told "no, nothing was done with the mirror, that it was always that way,". I had been driving the car over 2 years and knew it wasn't the mirror that was on the car. (I had the window sticker in the glove compartment). It became dangerous at night when I could not dim headlights from my view and ended up turning the mirror completely away so as not to be blinded by high-beams. I called the service department again around the first part of December and this time the repair ticket was pulled and read to me. Wouldn't you know it, the mirror had been replaced as a result of the recall but was not compatible with my car so the electronic module didn't recognize it...it would not dim). (Glad to know I wasn't losing my mind or had an accident dealing with this problem). Went in again per appointment but was sent away as there was no record of it and the person who could fix it didn't come to work. Left very upset. When I got home, service had called for me to come back as the technician had arrived. Got back at 10AM,, cold all day, didn't get it fixed until around 4PM. To Chad's credit, he did buy me lunch. Quite an experience! More

Bad customer service Was charged for repair that didn't fix problem took broke radio in they installed updates did not fix problem will not be coming back landers southhav Was charged for repair that didn't fix problem took broke radio in they installed updates did not fix problem will not be coming back landers southhaven is far superior More

Lazy service dept. I took my 2014 wrangler in to have the oil changed, tires rotated,rear defroster fixed, have a disconnected hose looked at, and to check out a clunk n I took my 2014 wrangler in to have the oil changed, tires rotated,rear defroster fixed, have a disconnected hose looked at, and to check out a clunk noise that was being made when I shift into Reverse/Drive. I was greeted promptly when i arrived and was directed to the waiting room (they don't offer loaner cars but will offer to drive you somewhere if you need it) where they have free coffee and vending machines. The first person to help me told me i needed a $89 balancing. After waiting for 4.5 hours I was told by Bennett Stone they didn't have the parts to fix my rear defroster that they will order them and that I needed to bring back my jeep for that and to have an appointment to have my transfer case taken apart and inspected. I was then instructed to "bring my car back sometime next week for an appt" without him giving me a day or time and that it would "take a couple of days to figure out what was wrong" and then "a couple more days to get the parts in". My Jeep is still under factory warranty so luckily I called another dealership that got me an appointment within a minute of being on the phone. This service department here is lazy More