Collierville Chrysler Dodge Jeep Ram - Service Center

Employees were helpful but the oil needed to have the oil changed was not in stock and caused me a long trip for nothing! changed was not in stock and caused me a long trip for nothing! More

I called to see the availability of oil change on Tuesday February 15th and was assured I would be taken care of in a timely manner. I arrived when an hour of the conversation and was service and out within February 15th and was assured I would be taken care of in a timely manner. I arrived when an hour of the conversation and was service and out within an hour as promised.Thanks for prompt service More

Great customer service from lacey.The best service Great customer service from lacey. The best service representative in the service department. Thank you again Great customer service from lacey. The best service representative in the service department. Thank you again More

Service seems to have a good knowledge of my vehicle, answers my questions to help make informed decision, not afraid to fix problems rather than the "we'll try this" approach. answers my questions to help make informed decision, not afraid to fix problems rather than the "we'll try this" approach. More

I waited for my suv to get done for 6 and a half hours to get serviced.when I made an appointment a week ago for 9am to put rear rotors and brakes on,but my suv didn't get pulled in until around 2...when i p get serviced.when I made an appointment a week ago for 9am to put rear rotors and brakes on,but my suv didn't get pulled in until around 2...when i pacifically asked chad at 12 noon will they be through with my suv before 3 p.m??They were not!!!...making me late picking my child up from school an whole hour......late......The service manager tried to apologize for what Chad had did, but the damage was already done. I was suppose to get taking care of with a discount for my inconvenience that was not done I already had a coupon for 10% off any service order and so, that was all he took off......poor customer service from the service department and low regard for a customer to get taking care of. Didn't experience this on my first visit ,but this one's was horrible..... More

Great service and awesome service advisors. They got me in and out quickly and efficiently. in and out quickly and efficiently. More

Pulled up, promptly waited on, customer service was awesome. I had no wait time at all, left my Jeep, got a text and call when ready. Perfect Customer Service! awesome. I had no wait time at all, left my Jeep, got a text and call when ready. Perfect Customer Service! More

Good service write up and got me in and out quickly. They offer a Saturday first come first serve for oil changes offer a Saturday first come first serve for oil changes More

Always gives good service and employees try to be helpful. Multipoint inspections are often useful. helpful. Multipoint inspections are often useful. More

Worst auto repair experience I have ever had. Waited 2 1/2 months for a buckle. It would have been longer but I finally suggested trying another channel or business - within 30 minutes one was found at N 1/2 months for a buckle. It would have been longer but I finally suggested trying another channel or business - within 30 minutes one was found at Napa. I was charged $1,000 even for that one part. Interesting number. Then they lost the keys. The Jeep in question sat there for 2 1/2 months and no one touched it or tried to start it. It was not washed when completed, I was not offered a discount or apology. A gasket on the outside door handle fell off when we opened the door. Simply got a Merry Christmas - I guess expecting us to be thankful. I understand supply chain or employee issues but this was ridiculous and incompetent. I will never go back and will tell others not to go there either. Tom Oldham More