Colonial Ford of Marlboro

The best customer service I have ever received! ! Highly suggest purchasing from them for your next vehicle ! Highly suggest purchasing from them for your next vehicle More

I went in for a state inspection on a late Friday morning. I got what I was looking for which is why I give 2 stars, and not 1. However, when I checked in to get myself in line for the appointment, I morning. I got what I was looking for which is why I give 2 stars, and not 1. However, when I checked in to get myself in line for the appointment, I was not notified that the only 2 individuals that do the state inspections were both 'on lunch.' When I inquired after about 40 minutes when it would be finished, I was told that the question about finishing wasn't that the inspection was going to take a while, it was that we didn't know when the people were going to be coming back from lunch. I sat around for 40 minutes doing absolutely nothing when I could have been told up front and gotten other errands done. Disappointed by my experience here and luckily I can go anywhere else to get state inspections completed in the future. More

Loved that they were very understanding and helpful to my situation. Were able to get me out of the shop within decent time. situation. Were able to get me out of the shop within decent time. More

I received flawless service from both Everton and John. They listened to what I wanted and needed and delivered immediately. They provided a customer experience that you thought didn’t exist anymore, and I They listened to what I wanted and needed and delivered immediately. They provided a customer experience that you thought didn’t exist anymore, and I’m happy to keep giving them my business. More

The Service Department is always polite, professional, and very helpful. I brought my 2025 Escape in for a routine oil change and annual inspection. Phil exceeded my expectations, as did the entire team t and very helpful. I brought my 2025 Escape in for a routine oil change and annual inspection. Phil exceeded my expectations, as did the entire team the worked on my car. The whole process was easy. I highly recommend Colonial Ford of Marlborough (in Massachusetts) for all your needs. More

They are very friendly and professional. I had some issues with the vehicle I purchased and they fixed the issues and made sure I got into a vehicle that was 100%. I highly recommend the dea I had some issues with the vehicle I purchased and they fixed the issues and made sure I got into a vehicle that was 100%. I highly recommend the dealership for anyone looking to get into a new vehicle. More

When I had an unexpected problem, they dealt with it in a timely fashion so the car was operable. I have a follow-up appointment to deal with the source of the problem. timely fashion so the car was operable. I have a follow-up appointment to deal with the source of the problem. More

Colonial Ford Service is very competent and professional. Sue is knowledgeable and professional. Always a good experience. Sue is knowledgeable and professional. Always a good experience. More

This is the third vehicle that I purchased from Colonial Ford, and the third time working with Silvio, as well. The sales process was smooth and the pricing was fair. Keith helped with the delivery and wa Ford, and the third time working with Silvio, as well. The sales process was smooth and the pricing was fair. Keith helped with the delivery and was very helpful. I am a long time Colonial customer having used the Service Dept run by Bob Chandler for years. I highly recommend. More

I called Paula and left a message knowing the email from Element shows the vehicle has been ready for over a week. I did not get a call back all morning and knowing I had a small window to get a ride I went Element shows the vehicle has been ready for over a week. I did not get a call back all morning and knowing I had a small window to get a ride I went a picked it up that afternoon. I got nothing but a rude attitude from Paula. She was letting me know why I did not wait to get a call back and how busy she was that day and that I should have waited till I heard back from her. She also told me that I am going to get the vehicle the way it was. I had no idea on what she was talking about. It was full of snow with dealer writing all over the windows. I was just going on what element had told me that it was ready. This was not cool. More