Colonial Hyundai - Service Center

In March 2022, I had my 2022 Sonata Hybrid purchased in October 2020 towed to Colonial ( the original dealer) with major engine failure - overheating - at 21283 miles. Their Service Department insisted th October 2020 towed to Colonial ( the original dealer) with major engine failure - overheating - at 21283 miles. Their Service Department insisted that the failure was due to driving through high water and ingesting water through the air intake and would not submit it as a warranty claim until the insurance company engineer documented that there was no indication of water ingestion through the air intake. After 1.5 months I finally insisted that Hyundai Customer Care have the vehicle moved to another dealer. After working with Hyundai USA, the 2nd dealer got authorization for a warranty repair. After 6 months, I finally got my car back on September 24, 2022. Had Colonial not stonewalled me this would probably have happened much sooner. Despite this being my 3rd Hyundai and 2nd Sonata Hybrid purchased from Colonial Hyundai, I will never do business with them again. More

Completely UNPROFESSIONAL I initially called to schedule Completely UNPROFESSIONAL I initially called to schedule an appointment for check engine light. The service advisor(Michelle) asked if I would be dr Completely UNPROFESSIONAL I initially called to schedule an appointment for check engine light. The service advisor(Michelle) asked if I would be dropping the car off or if I would be waiting. I asked if they had loaner cars. She rudely answered “if you aren’t aware there is a national car shortage, we haven’t had loaner cars in over a year “. I said okay I will be waiting then. Fast forward to today while dropping my car off. I told her I knew what the problem was Michelle replied with an attitude “Are you a mechanic?” Then she said we will call you when it’s done. I stated I will be waiting she said “no I have you down as a dropping off” I told her I said I’ll be waiting. She said “ feel free to sit here all day” I asked for my keys and left. I called service manager Steve to explain my experience. He was also very unprofessional his response “ I heard a different story from my advisors and have never had any problem with them before all I can do is apologize. “. He then hung up on me. Will not be returning after purchasing 3 vehicles from them More

Great customer service. Did multiple services and I did not have to wait too long. The only place I take my Tucson to get serviced. not have to wait too long. The only place I take my Tucson to get serviced. More

Fast and very efficient. I was very happy with the service that I had received. They were very friendly and if you need help they were there for you. service that I had received. They were very friendly and if you need help they were there for you. More

I waited over 3 hours to find out the part I needed was on back order. 3 hours. And no one called, I had to call to find out what the status was. on back order. 3 hours. And no one called, I had to call to find out what the status was. More

You lost my lug nut key. This is the third time this has happened. I want to know that my key is being replaced at no cost to me, happened. I want to know that my key is being replaced at no cost to me, More

Everything went fine with appt. Donna in service is very easy to deal with and makes it easy to get in and out from appt. so you can get on with your day. easy to deal with and makes it easy to get in and out from appt. so you can get on with your day. More

Been back almost every week for issues with the steering and noise was told do to mileage by the manager! then the other time not sure! and the other time you must have good hearing! xxx really they used to and noise was told do to mileage by the manager! then the other time not sure! and the other time you must have good hearing! xxx really they used to take care of their customers even if it was a light bulb they would take 3hrs and make sure the housing and nothing else was wrong and not have to come back from months except reg maintenance now they replaced a rack and pinion not to long ago the same day same noise do to bolts and nuts not being tighten then right tie rod had play in it like why would you let someone leave and come back again etc and not check everything and have a expensive parts installed and order and not check everything else and order it was told this time because the tie rod didn't seem bad again xxx! More

I am extremely satisfied with this dealership. I have leased all my cars from them. I plan on leasing with them in the future. The people and the service is why I will continue with them. leased all my cars from them. I plan on leasing with them in the future. The people and the service is why I will continue with them. More

I had issues with our Sonata not accelerating or braking properly. The car was at the shop for over a week and the issue was eventually covered under warranty thanks to the persistence of Kyle in the servic properly. The car was at the shop for over a week and the issue was eventually covered under warranty thanks to the persistence of Kyle in the service dept. Kyle communicates well and has been helpful. However... Since then the car had a secondary issue of periodically not starting. We brought it back and after 3 days of trouble shooting, we were told to replace the starter. Now the same issue is back. We paid to replace the starter and that was not the issue. I have now replaced the battery. Same problem still exists. More