Colonial Hyundai - Service Center

I have purchased 5 cars from this dealership in the past 4 years. I have always been satisfied with the sales department; great prices and quick with the sales work. They are obligated to do the whole sales 4 years. I have always been satisfied with the sales department; great prices and quick with the sales work. They are obligated to do the whole sales thing, just bear with it. I have previously rated this dealership extremely poorly on service. I have changed my mind with the new service advisors they have now, I have had my first major problem with a Hyundai car (not bad after 5 cars...). Abby and Marty (service manager) was absolutely wonderful to work with. I will continue to purchase from this dealership and do service with this dealership because of them. They gave me a great loaner (when they were out of loaners they rented me a vehicle) while they fixed the problem with my vehicle. The first attempt at fixing it didn't work but they gave me a loaner for the second time also and kept it an extra week just to make absolutely sure that it's fixed. I also received several phone calls to keep me updated while the work was done and afterwards to ensure that I was satisfied. These were direct calls from the service advisor, not a third party agency getting feedback. As I said before, I previously had extremely bad experience with service at this dealership, they have completely changed and their service group is now excellent. I had been using a different dealership for service for all my Hyundais (I still own 4 out of the 5) but now I will use Colonial again even though they are not the closest to me. Additionally, their sales is excellent as well. I completely recommend all of my friends and family to go to this dealership now for BOTH sales and service. More

What a scam . First you wait maybe over 9 hours to get into a piece of crap car which of course I fell for. Even came with a 6 month warranty(hehe) so the first week I had the car the transmission was ban into a piece of crap car which of course I fell for. Even came with a 6 month warranty(hehe) so the first week I had the car the transmission was banging into gear. Took back to the service department and they replaced some bulbs, oh ok. Then I rode it home same crap. Called Colonial and was told that the service manage of 25 years was never wrong. Well apparently they are because I took it to a reputable transmission place and they have the whole transmission out and it needs to be replaced my wallet shocking. Now Colonial washes their hands while I continue with no car and steep payments. Then I find out too late they have all kinds of complaints against them. Run everyone from these people More