Colonial Volkswagen Subaru

Colonial Volkswagen Subaru
200 West Street Rd
Feasterville, Pennsylvania 19053

Sales: (888) 750-9944
Service: (215) 355-8800
Parts: (215) 355-8800

Manufacturers: Subaru, Volkswagen


Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Loaner Car Service
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
43 Reviews
Colonial Volkswagen Subaru

Overall Score: 4.5 Star Rating4.4



About Colonial Volkswagen Subaru
Certified: Colonial Volkswagen Subaru
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Colonial Volkswagen Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


marylou123
8/3/2010 8:22:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Johnson, Sales Mike Graham, Service

My Review of Colonial Volkswagen Subaru:
Great dealership experience! Purchased my new Forester with Dave Johnson’s help and guidance and couldn’t be happier. My first experience with Colonial was thru their Subaru Service Department when my 10 year old Forester needed dealership type service. Mike Graham was terrific – Service was what brought me back to Colonial. Everyone I have encountered has been courteous, professional from entry to finalizing the deal Thanks to all for my beautiful new Forester.

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lnelson2326
7/1/2010 9:54:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Johnson

My Review of Colonial Volkswagen Subaru:
My husband and I both purchased new Volkswagens from Colonial VW and Subaru. It is evident that this dealership takes prides in providing outstanding customer service. We felt welcomed the minute we walked in the door and were taken care of by everyone from the owner to the gentleman that detailed the cars. We would especially like to mention our salesman David Johnson. He was the best car salesman we've ever worked with. He valued our time and understood our financial limitations. We do not plan on being in the market for a new car for a while, but when we are ready to look again, Colonial VW and Subaru will be the first place we go. Great job by everyone!

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saralizrn
6/28/2010 10:40:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike

My Review of Colonial Volkswagen Subaru:
We were absolutely amazed at their friendliness and honesty. They truly wanted us to get the best deal for our budget and worked hard to get a good compromise. We are in love with this car and couldn't be happier. Mike did not try to switch us to another car or use tactics that we had experienced at other dealerships which was a breath of fresh air.

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ChristianValin
6/15/2010 7:19:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marc Rosenstein

My Review of Colonial Volkswagen Subaru:
Marc was very helpful, honest, and made my sales experience as smooth as possible. At 50 years of age, I have purchased several cars and found that this experience with Colonial Volkswagen was superior even to the well acclaimed customer care offered at your typical Mercedes Benz dealership and I've had excellent experiences at MB too.

I would recommend this dealership and Marc to anyone.

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ta5650
6/14/2010 6:35:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: RANDY WALKER

My Review of Colonial Volkswagen Subaru:
I WOULD LIKE TO THANK RANDY WALKER OF COLONIAL VOLKSWAGEN-SUBARU OF FEASTERVILLE,PA. FOR BEING THE MOST HELPFUL,TACTFUL, AND HONEST SALES CONSULTANT - ALL AT THE SAME TIME!
I CANNOT TELL YOU HOW STUNNED I WAS THAT THE PRICE WAS EXACTLY IN THE RANGE I WAS LOOKING TO SPEND. NOT ONLY WAS THE PRICE WAY BELOW ANY OTHER TRI-STATE SUBARU DEALER, I WAS ALSO SIMPLY THRILLED TO RECEIVE TOP DOLLAR[KBB]FOR MY TRADE-IN!
RANDY WALKER AND COLONIAL VOLKSWAGEN-SUBARU'S WAY OF DOING BUSINESS WENT FAR BEYOND WHAT I'D HOPED FOR, AND I AM GRATEFUL.
HOWEVER, THIS REMARKABLE EXPERIENCE DOESN'T END HERE...
BECAUSE THE VERY NEXT DAY I RETURNED TO COLONIAL VOLKSWAGEN-SUBARU OF FEASTERVILLE,PA. AND SHOWED THEM I ACCIDENTALLY CRACKED THE BOTTOM FRONT BUMPER ABOUT EIGHT INCHES [ON MY NEW 2010 SUBARU LEGACY 3.6R LIMITED]ENTERING A "7-11" PARKING LOT.
WITH A KIND SMILE, COLONIAL SUBARU TOLD ME TO JUST RELAX AND THAT THEY WOULD FIX THE BUMPER IN TWO DAYS AT NO CHARGE TO ME(AND ALSO PROVIDED A FREE LOANER CAR FOR ME TO DRIVE TO WORK).
THANK YOU RANDY WALKER AND COLONIAL SUBARU FOR THE SPLENDID CAR BUYING EXPERIENCE, CUSTOMER EXCELLENCE, AND AWESOME LOW PRICE!
I'VE LEARNED THAT EVERY DAY IS A "CUSTOMER APPRECIATION DAY" AT COLONIAL VOLKSWAGEN-SUBARU OF FEASTERVILLE,PA. AGAIN, THANK YOU. BEST REGARDS, CHUCK G. JUNE 2010.

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ssanku
5/3/2010 11:22:05 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marty, Tony and Michael

My Review of Colonial Volkswagen Subaru:
After shortlisting the subaru with all its features, when it was time to pick up on color. i searched for nearby dealer locations on www.cars.com, shortlisted this dealer and chat with him online and then followed it up with a call and finally a visit to the dealers office the same evening which ended in closing the deal and buying the car.

After a minimal negotiation, we got the price we wanted for the car we wanted.
Overall it has been a very smooth transaction and i would highly recommend someone who needs a subaru in the vicinity to check out this dealer for a good bargain.

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globalusa
4/30/2010 8:03:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony, David Johnson

My Review of Colonial Volkswagen Subaru:
Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience Great experience

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pndamnk
4/17/2010 8:46:23 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Randy, Bill

My Review of Colonial Volkswagen Subaru:
Basically we went in, we knew what we wanted, we negociated a fair price, they took a $1,500.00 deposit and promised our car in a few days...ONE MONTH LATER and NUMEROUS phone calls UNANSWERED, we showed up (they were BBQing hotdogs out front having fun), we nicely asked for our car (which they had called a few days earlier to say they had one but it was our 2nd choice of color....we weren't going to be picky at this point) and they drove up in the same car they had tried to sell us 1 month prior and we didn't want the first time we were there!!!!! UN*#@%INGBELIEVABLE!!!! We wasted 1 whole month and had given them $1500.00 (which they refunded). We left, went right over to VW Langhorne, and had our desired car less than 48 hours later (they had to get it for us...it was not something they had in stock either). Our Sales Rep at Colonial had the nerve to tell us, "I don't make the cars" as we were asking for our refund...well, I doubt our Sales Rep at VW Langhorne "makes" the car either but somehow they procured it for us within 2 days!!! Go figure! IF Colonial couldn't get the car for us for whatever reason (maybe they don't have a good relationship with other dealers to do a dealer trade?) all that they had to do was pick up the phone and tell us but they didn't nor would they return our calls! WORST CUSTOMER SERVICE EVER!! SO UNPROFESSIONAL! Don't bother leaving messages or voicemail messages....I don't think they even have access to their own voicemail! Do yourself a favor, go ANYWHERE ELSE! (again, highly reccomend Langhorne VW).

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Response from: Colonial Volkswagen Subaru
Added: 5/6/2010 7:31:04 PM
You are so right! This was totally our fault. Everything you said is accurate. There is just a little more to the story that you did not know. We had the car secured from Burlington VW in NJ. We traded a car weeks prior to the delivery of your presumed car with the promise they would call us the day it arrived at their dealership. We’ll, they sold the car out from under us. They had a customer interested in the car that was promised to Colonial (your car) and they sold it, which stuck it to us. In turn we stuck it to you. Taking and keeping a $1500 deposit from you or any customer has no logic nor does it earn my any commission unless we deliver and finalize the deal. Because of that we paid the ultimate price and lost a sale and a customer. Please try to forgive us. We really wanted to sell you that great car. That’s how we pay the bills. By the way we attempted to contact you several times at the Pub n Kitchen to no avail. I was told you were busy in the restaurant. I would never intentionally ignore a customer wanting to purchase a car from me. That would be professional suicide as all of my earnings is 100% commission. I hope you enjoy your new car and once again I am sorry if you were offended and I lost a sale and a valued customer.
Randy

Pattiryan2
4/11/2010 11:13:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Boyle

My Review of Colonial Volkswagen Subaru:
I went into Colonial VW Subaru looking for a used car (really not sure what I could do because my credit was not good) Mike worked with us and I came home with a wonderful vehicle. Thanks to Mike and everyone there. Oh and to put the icing on the cake as I was getting in the car Mike came back out with a rose and said congratulations. I will always send people to Colonial VW Subaru!!!!

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Penny Lafferty
4/11/2010 9:27:02 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Boyle

My Review of Colonial Volkswagen Subaru:
Mike Boyle helped our daughter Patti find the perfect car for her. He was patience, courteous and considerate.
We knew when it was time to come and get her a car it would be from Mike Boyle. When we arrived Mike was there to greet us, there were no dollars signs in his eyes, no being hurried, just an all around caring for his customer's feeling (very important, a customer can tell) and we did and we brought our car! We are so PLEASED!!!
Mrs Penny Lafferty

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