Columbia Chrysler Dodge Jeep Ram Fiat

Do not believe what they claim as there internet price. They advertised an "internet price" of $43690. When I called, the "sale price" was $47979, $4226 more than represented. It was a waste of my time an They advertised an "internet price" of $43690. When I called, the "sale price" was $47979, $4226 more than represented. It was a waste of my time and an indicator of how the treat their customers. More

If you are considering purchasing a new Jeep from this dealership, I highly recommend you consider another Chrysler Jeep dealer in the area that is more focused on the customer and making sure they are sa dealership, I highly recommend you consider another Chrysler Jeep dealer in the area that is more focused on the customer and making sure they are satisfied with their purchase.  I had a bad buying experience after purchasing the 4th vehicle from this dealership over the past several years.  The staff did not understand the safety requirements of flat towing the Jeep Grand Cherokee product; they did not look in the owner's manual to find that an additional wiring harness was required for flat towing.  I brought the Jeep Grand Cherokee home, found the information on the owner's manual they gave me after the purchase, and found National Highway Transportation Safety Administration (NHSTA) complaints on safety issues with the Grand Cherokee when flat towing, I brought the vehicle back in less than 8 business hours with 15 miles driven and asked them to let me exchange and pay for a more expensive Jeep Wrangler.  Other Chrysler dealers have this benefit (less than 3 days or 100 miles).  They refused to work with me and ended up having to take a significant hit as they considered the Grand Cherokee a used vehicle solely based on their comment "paperwork on the first vehicle had already been processed and finalized".  They could have cancelled the deal and put the car back in dealer stock as a new vehicle.  I'm very disappointed and will never purchase another car from the dealership. More

I drove 7 1/2 hours to pick up my new Dodge Charger Hellcat Widebody and I'll I can say is the 15 hour round trip was well worth it! The customer service was top notch and the entire staff made the pro Hellcat Widebody and I'll I can say is the 15 hour round trip was well worth it! The customer service was top notch and the entire staff made the process seamless. I actually reached out to Columbia by accident as I reside in Indiana, however, when I spoke with Sales Consultant, Chance Greer, he was willing to go above and beyond the make the out of state sale as smooth as possible. I didn't have to drive down to get an appraisal of my trade in and they absolutely blew away the competition with what they offered on my trade. The deal was fantastic and they beat the previous deal I had set up with a local dealer that I spent several weeks negotiating. I would absolutely by from Columbia CDJRF again! Thanks to Chance Greer for making this happen. More

BUYER BEWARE!!!!!Cannot stress it enough. I will not BUYER BEWARE!!!!! Cannot stress it enough. I will not recommend or shop this lot again. Cannot stress enough, I will not recommend this dealershi BUYER BEWARE!!!!! Cannot stress it enough. I will not recommend or shop this lot again. Cannot stress enough, I will not recommend this dealership to anyone! 1. Was offered an "incentive" to sign up for a credit card, but ending up having to repay the "incentive" back If I would have known this I would not have signed up for it!! Anyways got the bill from credit company with that surprise. A bonus for a credit is different than charging a card to have an extra down payment, I was already placing a cash down payment, i didn't need the credit card, nor it to be charged. I have been arguing how I missed it and should have the paperwork that wasn't given to me. I asked several times to speak with a manager only to be denied. 2. Survey had questions that I honestly answered, I was contacted about it at a time that was very inconvenient, I stated so. My personal time during transaction was not deemed as important, it was more important for a sale than allowing me to be able to do the things I needed to do that day. 3. You must sign a hold agreement, so the dealership will hold the vehicle while you are purchasing, but it's not worth anything. I was told several times that even if I had the hold agreement the vehicle would be sold out from under me and the salesman working the transaction. More

Internet prices Price on internet is a scam first tuck i wanted was sold next the one i wanted they wanted 3,000 more than internet just wanted to get you in building Price on internet is a scam first tuck i wanted was sold next the one i wanted they wanted 3,000 more than internet just wanted to get you in building staff was friendly but dont look at prices on internet More

Bait and switch routine Vehicle was advertised on internet for 33 K sat down it became 40 K same stock number as advertised. Even Showed them the advertised internet price. Vehicle was advertised on internet for 33 K sat down it became 40 K same stock number as advertised. Even Showed them the advertised internet price. More

We recently purchased a 2017 Jeep Renegade. Our salesperson, Amber, was nice and did a great job. The financial manager, Peter Block, talked to us for over an hour trying to convince is to purchase salesperson, Amber, was nice and did a great job. The financial manager, Peter Block, talked to us for over an hour trying to convince is to purchase gap insurance and an extended warranty. When he realized we weren’t buying them, his attitude changed and he flippantly started shoving papers at me to sign. He did not explain the perma plate warranty for paint that he added to our bill. Although we never asked for this $199 additional warranty and we told him we didn’t want any warranties, the service department supposedly applied this to the car while we were filling out paperwork. We were so tired from the exhausting sales pitch and it was late so we were ready to leave as soon as possible. My advice is take the time to read and question everything. As we were leaving town, the gas light came on and we were almost out of gas. This was NOT the positive experience we hoped it would be and I would NOT recommend purchasing a vehicle at this dealership. More

We are more than pleased with our experience with Columbia Jeep Dodge RAM for the purchase of our ram 1500 ecodiesel. We will definitely send anyone we know to Columbia to see Brandon. He made the pr Columbia Jeep Dodge RAM for the purchase of our ram 1500 ecodiesel. We will definitely send anyone we know to Columbia to see Brandon. He made the process exceptionally smooth and efficient. We greatly appreciate being allowed to visit and sign paperwork separately due to crazy work schedules. Thank you all for knowing how to treat a customer. The Franklin dealership could take some lessons! More

Excellent Service Rendered by Justin Lee Honestly, I already submitted my review with your company and gave you 5 stars rating but I can't find the name of Justin Lee. I just clicked Dustin, Honestly, I already submitted my review with your company and gave you 5 stars rating but I can't find the name of Justin Lee. I just clicked Dustin, then I felt that's not right, Justin Lee should be the one to be recognized and be appreciated because he exceeded more than we expected. He gave the quality service and products every client needs and looking for. As we promise to him that we will spread the good words about the company and of course recommend more clients to Justin Lee. Justin is one of the BEST ASSETS in your company and he deserves to be the employee of the year!!! THANKS A MILLION! JUSTIN LEE. Teresa Gonzales, Ace Espiritu and Dennise Acesa Espiritu. More