Columbia Chrysler Dodge Jeep Ram Fiat - Service Center

Service department always top notch. ..they have never disappointed me...get me in and out quickly... ..they have never disappointed me...get me in and out quickly... More

The staff and technicians diagnosed the issue with my truck quickly and had it fixed in a timely manor along with some other routine maintenance. truck quickly and had it fixed in a timely manor along with some other routine maintenance. More

Buy at your own risk at this dealership. We have purchases several vehicles from here in the past but since it was sold, we will NEVER go back. The only reason we ordered and bought a new Ch We have purchases several vehicles from here in the past but since it was sold, we will NEVER go back. The only reason we ordered and bought a new Charger thru them was because of Bradley. We could have gone any other dealership but Bradley has always been true to his word. I won't go into what happened after we purchased the Charger [we bought another vehicle and we going to buy a new truck] as it would be writing a book but we purchased an oil change pkg and have at least 1 left. My husband called to make an appointment and the line just stayed busy. He went online to chat that way and no return call or reply back. There are several incidents we had with this dealership but it would take me a very long time to write it all out. Anyway, be forewarned about them More

This dealership is a joke. They place bait vehicles on their website for ridiculously low prices, and the vehicles are never actually in stock or available to the consumer. Whe They place bait vehicles on their website for ridiculously low prices, and the vehicles are never actually in stock or available to the consumer. When you contact someone regarding the advertised vehicle, they immediately know that vehicle is not available, and they give horrible excuses for why the vehicle is not available and/or why it is listed on the website when it isn't available. Also, I brought my truck in to have a bedliner installed, and after the installation was complete, the tonneau cover did not sit flat all the way around the four sides of the bed, there was what appeared to be some home improvement store bought weather-stripping sticking out from under the corners of the tonneau cover, they scratched the hard top of my truck during the intallation, and now, the bed is always full of water after it rains. More

I got a new jeep Grand Cherokee overland it had 4 miles on it now 2800 miles and as been in the shop for almost 30 days it sat for a week before they even looked at not good getting mixed information fro on it now 2800 miles and as been in the shop for almost 30 days it sat for a week before they even looked at not good getting mixed information from service and no calls from GM will never buy there again More

I took my jeep Wrangler there to have the air conditioner fixed. It was taken in on a Thursday. Everything got approved on a Friday. The parts was here on Monday thinking it was going to get fixed on Tuesday fixed. It was taken in on a Thursday. Everything got approved on a Friday. The parts was here on Monday thinking it was going to get fixed on Tuesday. I try to be patient and call on Wednesday to see what is up to find out, the service writer Joe said he had to put me on the back burner so something else could get done well because I got put on the back burner when I decided to work on the jeep Thursday seven days later after they get all the wrong stuff so now we have to wait maybe Tuesday almost 14 days it’s 12 that I’m looking at for being without a vehicle because the air don’t work pathetic nobody offered me a vehicle for my fiancé to drive to work but that’s why they wouldn’t even get one star I only gave one star because I had two to get the lead to review More

DO NOT BRING YOUR VEHICLE HERE. Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, servic Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, service advisor said it would take 2-3 weeks to get it into the shop. I told advisor that’s fine just keep me updated please. Service department did not communicate anything after I left the dealership that day. I called on 3/28/24 to get an update on my truck. Service advisor did not have any of my information in the system and did not know where my vehicle was or what needed to be repaired. I was told that the advisor that checked my vehicle in was no longer employed here and my vehicle was never written up for service. 3/29/24 my truck got in the shop to have the check engine light diagnosed, advisor called to inform me the particulate filter sensor needs replacing and that my cabin and engine air filter also needs replacing (I replaced them 8k miles ago). Sensor was on back order and I was told that the advisor would have a better eta in a couple of days. Did not receive any updates or have any communication until 4/5/24 when I got a call saying my truck was completed and ready to be picked up. I talked with the advisor and scheduled an after hours pick up. She said keys would be with the sales receptionist and truck would be out front ready to go. When I arrived to pick up the truck I was handed the keys and told it was parked right outside the door and to go look for it. After 5 mins of walking around the lot to try and find my vehicle I had to go back inside to ask the sales manger to have someone locate the truck. 15 mins later they finally found it and brought it up front. No multi point inspection was completed, vehicle had not been washed, and I had to wander around to try and find my vehicle after it sat on the lot for 5 weeks (was not touched for the first 3 weeks). I wouldn’t trust this service department to change the tire on a bicycle in a timely manner. Terrible communication and customer service from everyone in this dealership. Service department needs some major changes in management, and advisors need more training in customer relations. More