Commonwealth Honda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Commonwealth Honda:
Words cannot describe the anger that runs thru my wife's bones. It started when my wife decided to purchase a new Honda Accord. She researched the vehicle and found a dealer close to our Andover Ma. home. She went to shopuslast.com and asked for a price quote via email. The very next day she had a quote from Craig Clark. Well, it seemed to be to good to be true because they were beating every one else by atleast $500. She contacted them immediately to confirm the price and to make sure the vehicle was in stock. Craig Clark assured her that everything was correct. We arrived to find that there is a "destination fee" and let us not forget the "doc fee" we asked for the manager and asked him to clarify these fees. A person named Tony came over said he to is from Andover (BIG DEAL) and would like to help. We were told three different explanations about these fees the worst being that this is the Owner's beach house fund. Needless to say we told them we would not buy the vehicle from them. We ended up purchasing from Rockingham Honda for what amounted to $350 less than what Commonwealth was charging and we do not have to fund their Owner's beach house fund. Best Advice watch out ask about all fees and Don't Fund The Beach House!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Commonwealth Honda:
I would not recommend this dealer because they cannot be trusted to do the right thing. In plain simple english, they screwed me. Granted, I did not go there to buy a car, but, after my experience with the upper management, this dealership gives Honda and the whole automotive industry a bad name. I work for a company that helps new car dealers find or liquidate new car inventory. This either helps them make money or save money, depending on what they need to do. In the case of Commonwealth Honda, I was working with the General? Manager, TONY GIANONNE, to find them some new vehicles. TONY GIANONNE expressed that he would like to find some vehicles that were somewhat close to him, to keep the transportation cost low. I found a dealer that was willing to give up a total of 13 cars, and TONY GIANNONE agreed to buy them from the other dealer and pay us our finders fee which is common practice, seeing as most of us have to earn money to make a living, not do volunteer work for low-life car dealers. Once TONY GIANNONE found out where the cars were, he suddenly became a ghost, and would not even pick up his phone. A few days later, by visiting both dealers websites and checking their inventories, we discovered that TONY GIANNONE went ahead and made the deal with the other dealer and cut us right out. When I was finally able to get TONY GIANNONE on the phone, his only response was "I have no idea what you're talking about". Calls and letters from our lawyer went unanswered, and I even tried to get the dealer principal? CHARLIE, on the phone, posing as an unhappy customer, all to no avail, which leads me to beleive that this cancer runs all the way to the top. If Commonwealth Honda can do this to a company that helps them, by getting them more of the vehicles they need, and make money on, I can't imagine the number of customers they screw on a daily basis! Just remember this, TONY GIANNONE, one day soon when your fat ass is laying on the ground having a heart attack, you can consider me PAID IN FULL!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Commonwealth Honda:
a lot of back and forth, cars advertised that they dont have

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Commonwealth Honda:
After having previously bought 2 new chev trucks from Commonwealth several years ago, I was in the marked for a new Honda CRV. They play the typical sales games that have given cars sales people a bad reputation. After insulting me on my trade in value & then expecting I would be stupid enough to pay a few hundred under MSRP we walked out only to receive calls for let's make a deal on Sunday.

That stupid bell they ring after a sale is also annoying & their service department has always left a lot be be desired.

Go to Atamian in Lowell, they are honest & treat you with respect, that's what I did & I am quite happy with my new CRV.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Commonwealth Honda:
I have never been treated this bad by any business. Wallmart and Mcdonalds care more about their customers then these guys do.

Although my salesman Mike McKenna the sales manager Jonathan were friendly and willing to work with my budget, when I made my way to the used car section of commonwealth motors the manager Carlos was very rude and over aggressive. He would not let us leave and insisted that I filled out a credit report even though I did not find a used car to my liking. At this point I still had every intention of buying a new 08 Civic and I wanted to take a quick look at the used cars before I committed to a 5 year loan on a new car. Carlos stalled me for atleast 10 minutes before I could stand up to walk away. I tried to shake his hand and asked that if they found a car for me or my girlfriend (we were looking for either 2 used or 1 new and 1 used) to call me so I could take a look at it. I did not want the kia spectra that he was offering me overpriced. So I shook his hand and said thanks for the offer. As I was leaving he replied, "Oh there is no offer here buddy." and continued with, "you accomplished nothing by walking through that door today." I was shocked and mad my way back to Commonwealth Honda to
Report the way that Carlos had insulted me and my girlfriend.

I found Jonathan and told him that Carlos was very rude to me and that I was taking my business elsewhere. In the middle of my sentence a man that I had never met yelled to Jonathan, Dont worry Jonathan, Carlos wasnt rude. When I tried to explain that I was trying to leave the used car place and buy a new Civic, He cut me of and said, "Buy a car, you couldnt afford it!" I said "F*@k Y#U and walked out the door.

Mike McKenna was new, he started right before presidents day weekend. I had a deal ready and I couldnt wait to sign and drive away with my new car and help out the new guy with a sale, also Jonathan Beaudoin was friendly, a little aggressive but friendly. The other people in the company lost them the sale.

Carlos in used cars should be fired for the way he treats customers.

My girlfriend also had a problem with him years ago.

everyone I talk to and all the reviews paint the same picture.



*** DO NOT TRUST COMMONWEALTH HONDA OR COMMONWEALTH USED CARS ***

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Commonwealth Honda:
I just left Commonwealth Honda with the worst business experience of my life. I have never been treated this poorly buy a company. Walmart and McDonald's care more about their customers than these people do.

I first walked in looking to buy an '08 Civic LX. The salesman was Mike McKenna. He was friendly and patient with my indecisiveness about buying new, leasing or buying used. While going over the details, Mike brought the sales manager Jonathan over to explain. Jonathan was a little bit aggressive but was friendly and willing to work out a deal. I left and went over my budget and returned a few days later to ask a few questions. Mike brought over the internet sales manager Craig. He seemed friendly and once we had worked out an estimated price that sounded reasonable, I was still unsure if it would fit my budget so I went home and returned the next day asking about preowned cars and if I could take a look before I bought the new one.

Mike brought me across the street to the used car section to take a quick look before we finished the deal on the new Civic. He introduced me to Carlos, the manager of used car sales. After looking at the cars available, I decided that I didn't see anything I liked, but he was still trying to get me to fill out a credit report application even though I repeatedly refused because I didn't see a car that I wanted. I stood up to shake his hand and leave and asked him to let me know if he found a car that better fit what I had in mind. I told him thanks for the offer and shook his hand. He replied, "There is no offer here buddy" and said "you accomplished nothing by walking through that door today."

I went back accross the street feeling completely insulted. I found Jonathan and told him that Carlos was so rude to me that I was taking my business elsewere. In the middle of my sentence, some older man with gray hair (not craig) said, "dont worry Jonathan, Carlos wasnt rude." I tried to explain that I was trying to leave the used car office to buy a new 08 Civic from them.... The man cut me off again and said, "BUY A NEW CAR? YOU COULDN'T AFFORD IT!"

The sales manager Jonathan and Mike Mckenna were friendly but I would never recommend buying a car from Commonwealth Honda or Commonwealth used cars. Carlos is very rude, overly aggressive and condescending.

It only takes 1 person to make a crowd look bad.
(in this case 2 people)

*** DO NOT TRUST COMMONWEALTH HONDA OR COMMONWEALTH USED CARS ***

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Commonwealth Honda:
I visited Commonwealth today after a lengthy research process to purchase a 2008 Honda CRV EX-L with navigation. My internet request for a price on the vehicle was responded to with a very aggressive price but conspicuously did not mention the navigation system. I tried several times to get Craig, the internet sales manager on the phone and through email to verify the model he was quoting, he never responded. Today I called the dealership and spoke with a salesman who identified himself as Sam and the sales manager, Jonathan, and verified independantly with each of them that the price was for the model with navigation. I explained I was driving a great distance and wanted to be sure I wasn't wasting my time, they assured me I wasn't and that the price was for the model with navi though Jonathan said that Craig had "left out" destination costs ($635)in his price. When I got there and sat down with Sam, I was told that the quoted price was for a model without navigation. I asked why he and Jonathan both told me something different over the phone this morning, Sam insisted that he never spoke to me on the phone, that it was "Tony" whom I spoke with on the phone and that he heard "Tony" tell me his name was Sam. Not only do they lack honesty and professionalism at this dealership but apparently they also lack maturity. I would NEVER recommend them to anyone for anything.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Commonwealth Honda:
Had been researching 2008 honda civic ex coupe. Had awesome service from Jeff in sales but then the fun began. While getting prices from 5 other dealers (yes you read that correct.. only way to go) we were told yea come on up.. all set to go at 17700 for 2008 honda civic ex coupe.. So I leave work early go up and then after waiting for 20 mins for Jim the mgr to look at paperwork he comes over to my husband and myself (never introduces himself to me..who was the buyer)then they tell me no..cant do that price they would lose $500 bucks. Needless to say I walked out and bought the same car for $17700 at ATAMNIAN HONDA IN TEWKSBURY. No problem... paperwork all ready for me when I got there and was introduced to about 5 employees while there... PLEASE DO NOT GO TO COMMONWEALTH HONDA AS THEY DID THE OLD BAIT & SWITCH

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Commonwealth Honda:
After we requested a quote via the internet we've been getting e-mail from them once a month, sometimes more. I have written to them a number of times and even called twice being very polite. We still get this spam e-mail annoucing sales and discounts. Even though we bought a car six months ago.

I have filled a complaint with the FTC and will be calling the Mass Attorney General in the morning.

STAY AWAY FROM THESE GUYS!!!!!!!!!!!!!!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Commonwealth Honda:
Just Finished up a Lease on a New CR-V. Everything went great and we got to take our vehicle the same day. They took care of everything, even an inspection sticker.
I am sending my brother down to see them as well

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