Community Ford

Very brief visit, test drove around the block. Customer service was very good. Salesman talked while I drove, Customer service was very good. Salesman talked while I drove, More

Working with Don on a new F-150. Very professional and no high pressure sales. Very enjoyable, Don did a great job in explaining everything. Very much recommend Don to anyone interes Very professional and no high pressure sales. Very enjoyable, Don did a great job in explaining everything. Very much recommend Don to anyone interested in purchasing a vehicle. More

Wonderful service! We have a Ford Expedition grand new, but rattle sound problem. We took it to several dealers they never found the error. Until I try Community Ford, Evan Matin- our mechanic found and fi but rattle sound problem. We took it to several dealers they never found the error. Until I try Community Ford, Evan Matin- our mechanic found and fix it quickly. If I know this dealership earlier would safe me time and money. Thank you Evan ! More

I would consider my one and only recent experience with Community Ford less than acceptable and not what I would expect from an actual dealership. In our search for a new vehicle, my wa year old daughte Community Ford less than acceptable and not what I would expect from an actual dealership. In our search for a new vehicle, my wa year old daughter found an ideal one through Community Ford's website and reached out to them immediately to schedule a test drive. After returning from the test drive of a 2013 Honda Civic Si, she pointed out to the salesperson that the TPMS light was on, on the dash. I thought it odd since he indicated they had just installed a couple of new tires however he indicated he would check with the service department. He returned shortly and advised us that the tire just needed air. As we waited, the credit department started the approval process. Unbeknownst to me, they took it upon themselves to run my credit through SEVEN different agencies causing my personal credit score to drop 4 points within an hour. Do to my daughter's financing challenges, we opted to secure financing through our personal bank (with no issues) and returned two days later to purchase the vehicle. At that time, she negotiated $400 off the total price. A.) Because the salesperson tried to initially charge us more for the vehicle then what it was listed for online, B.) Because of the credit department debacle and loss of points on my credit score and C.) I felt they undervalued my daughters trade-in according to KBB. It wasn't until a week later that my daughter discovered that there was more to the issue of the TPMS light being on than the tire simply being low on air. There were actually NO TPMS sensors installed on the vehicle. She immediately contacted her salesperson at the dealership to try to come to some kind of resolution but was advised that there was nothing they could do as they had already taken money off the selling price. At that point, I reviewed the Customer Bill of Rights on their website and opted to contact the general manager. His response was that he considered TPMS sensors on the vehicle as "luxury features" but offered to install four new sensors at the employee discount of a little over $400. Coincidentally, close to the same amount that we negotiated off the selling price. While the staff was friendly and cordial throughout the process, I will not be returning nor would I recommend this dealership to anyone. More

Great customer service I don't normally write reviews, but the GREAT service I received - I felt shouldn't go unnoticed. Don Dorsett was my salesman and made the sale proces I don't normally write reviews, but the GREAT service I received - I felt shouldn't go unnoticed. Don Dorsett was my salesman and made the sale process go smoothly! There was a small imperfection in my vehicle that I wanted corrected -this process turned out to be more than any of us expected. Between Don and Matt they both seen to it that everything was taken care of at Community's expense and even went so far as to personally deliver my van to me with a FULL tank of gas!!! I cant say enough how pleased I am and would Definitely recommend Community Ford to anyone!!!! More