Competition Infiniti

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Competition Infiniti:
I contacted with this dealer for about a month. Finally they offered me an acceptable price OVER THE PHONE. After I said OK, they kept pushing me to pay $2500 deposit with my credit card to reserve that car. I refused to do so, because I want to see the car first to make sure it is exactly the model and the color I want. Today I drove more 50 miles to them, and met with the exact sale man to whom I talked over the phone. To my surprise, he said he never give me that price. Instead he gave me a price that is $500 higher. This really pissed me off, because yesterday I confirmed with him about the price at least twice, and he said yes. Why he changed so fast? Fortunately, I did not pay them the $2500 deposit yesterday.

At last, he lowered the price to $100 higher than he originally gave me over the phone yesterday. I still went away, because as a customer I won't encourage the dealer to play this kind of trick. If he succeed this time, he is going to play the same trick to the next customer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Competition Infiniti:
bought an 03 g35 coupe with scratches on the driver side door.. they were supposed to fix it the first time but they only waxed my car.. the second time i went there they were supposed to fix it.. no... they fixed a barely visible dent.. and i also had a vibrating noise coming from the exhaust that they were supposed to fix... i got the car back last night and the noise is still there.. i will have to go back to those idiots for 3rd time to get this done.... another thing.. they did not send me my plates on time.. they had a F@CKING month do to it.. i called them up on the last day that my temporary plates were valid and guess what.. they were still at the dealership!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Competition Infiniti:
During a routine oil change service visit, Competition Infinti stripped the thread of the oil drain plug on my 2003 Infiniti FX45. I discovered this after I had moved to another state where the local dealer notified me of the damage.

My new Infiniti dealer have been able to repair the damage for several oil change visits since the damage was inflicted by Competition Infiniti. This past week, my local dealer informed me that it was no longer possible to repair the damage.

Competition Infiniti has refused to pay for the damage they have caused. I have tried Infiniti's corporate comsumer affairs office, but they did very little to thelp. The service manager at Competittion Infiniti in Smithtown, Long Island NY (His name is Nick) had told Infiniti's consumer affairs that they would not pay because it was 14 months since they damaged the vehicle.

Competition Infiniti has not responded to me when I have contacted them in writing regarding this problem.

I can not accept that a dealer refuses to pay for damage they have caused, simply because it is 14 months since they caused it. I have the service record for my vehicle with a statement from my new dealer that clearly shows that the damage was caused by Competition Infiniti.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Competition Infiniti:
Gave a deposit and ordered the QX-56 3 to 4 months before QX-56 car came out. Waited 4 months after car was out and still never got SUV. Called at least once a week for months, speaking to both the salesperson and the manager, than gave up and bought the QX-56 at another dealer. I ordered a specific truck and dealer probably sold it to someone else who probably paid MSRP. My order was for less than MSRP. The dealer called me to say my truck was in over 3 months after I was already driving an identical truck which Competition said was not available. I've bought many cars before and have never had this happen. It was dealer was very dishonest, not to mention bad business practice. I would not recommend this dealer to anyone.

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