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Conley Subaru - Service Center

Bradenton, FL

4.5
619 Reviews
Call Service Center (941) 751-9900

619 Reviews of Conley Subaru - Service Center

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July 24, 2023

Useless, the did work on the wrong car, messed up the vin numbers. The GM does not respond, they don’t take responsibility for their work. I’ll drive back to Virginia moving forward. More

by chefschoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Geisel
Report | Print
Jul 27, 2023 -

Conley Subaru responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 27, 2023 -

chefschoon responded

You have had several chances to respond and have not, I have even personally left you voicemails. I have had “parts” ordered since November of last year. I called when you did not properly replace an easy fix on my car. Nothing….now you want to respond. You have my info.

July 21, 2023

I had bad experiences the last two times here. The first time when I picked up the car in had fluid on the passenger side front floor. I had to wait another 45 minutes to have it vacuumed out. Th More

by hhoudini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Reid
Report | Print
Jul 27, 2023 -

Conley Subaru responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 19, 2023

the employees are professional and very nice. very comfortable waiting area. they care about you and your car. More

by heyruth10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Vazquez, James Jones, Jessica Reid
Report | Print
Jul 19, 2023 -

Conley Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Conley Subaru.

July 19, 2023

Jessica was very friendly and welcoming. She explained everything and asked if we had questions or special service needs. More

by romoflorida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Vazquez, Jessica Reid
Report | Print
Jul 19, 2023 -

Conley Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jessica met your expectations. Thank you again for choosing Conley Subaru, we look forward to having you as one of our valued customers for many more years to come!

July 17, 2023

Awesome service and they don't try to rip you off. Professional service and will continue. More

by kellimalley624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
na, James Jones, Jessica Reid
Report | Print
Jul 18, 2023 -

Conley Subaru responded

Thank you so much for your kind words, Kelli, and for taking the time to leave us this wonderful feedback!

July 17, 2023

Great service center at this dealership! Friendly, and very thorough! My car was taken immediately and finished quickly! More

by Janm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Vazquez, James Jones, Jessica Reid
Report | Print
Jul 18, 2023 -

Conley Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 15, 2023

Horrible experience in the service department. Service manager needs anger management classes. Cursed at my wife More

by tbrs97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Reid
Report | Print
Jul 19, 2023 -

Conley Subaru responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 15, 2023

Was treated very good and the entire process was done before I finished my coffee. More

by jmarquet55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Vazquez, Jessica Reid
Report | Print
Jul 15, 2023 -

Conley Subaru responded

Thanks for sharing about your experience with Conley Subaru. We appreciate your business and hope to see you again soon!

July 15, 2023

Every time I go to Conley I am greeted kindly and treated professionally with great customer service. Angel completely answers all my questions as well as explain to me any issue which may arise with any ca More

by JJANDRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Vazquez, Jessica Reid
Report | Print
Jul 15, 2023 -

Conley Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Angel and the team met your expectations. Thank you for choosing Conley Subaru, we look forward to having you as a valued customer for many years to come!

Jul 16, 2023 -

JJANDRIC responded

Thank you to Conley Subaru, great in customer service, kindness and thoughtfulness for customer needs and questions. I enjoy my Forester and appreciate Conley for keeping it going.

July 14, 2023

Good communication during service with frequent updates, friendly staff, and a nice waiting area with good amenities. More

by lumholdthenrik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Jul 15, 2023 -

Conley Subaru responded

Thanks for sharing about your experience with Conley Subaru. We appreciate your business and hope to see you again soon!

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