Conway Heaton Inc.

Scathing Review of Conway Heaton Ford - Bardstown, KY: Disappointing, Dishonest, and Rude Vehicle Interest: 2026 Ford Bronco Badlands (Custom Build Order) I scheduled an appointment with Conway Heat Disappointing, Dishonest, and Rude Vehicle Interest: 2026 Ford Bronco Badlands (Custom Build Order) I scheduled an appointment with Conway Heaton Ford to discuss ordering a custom 2026 Ford Bronco Badlands after building the exact specifications we wanted on the Ford site. We arrived prepared and serious about making a purchase, but the experience was nothing short of a disgrace to the Ford brand. Initial Impressions & Test Drive: We were met by a new sales representative who, despite a firm handshake, was poorly dressed and looked like he was still in high school—a general lack of professionalism that set the tone. During the test drive of a 2025 Badlands, the focus was oddly placed. The representative repeatedly interrupted the experience to talk about the stereo system and played music we explicitly disliked, making the test drive uncomfortable rather than informative. Dealership Environment & Service Attitude: Upon returning, we observed another sales representative openly slouched over his desk watching movies, demonstrating a complete lack of concern for customer presence or professional appearance. When I asked to see the service department, citing service as a crucial factor in our purchasing decision, the sales rep questioned why we would want to see it—a startling display of dismissiveness toward a fundamental aspect of car ownership. The Negotiation—Rude and Dishonest: The negotiation process was where the experience truly collapsed. Despite the fact we were inquiring about a future 2026 model, the sales rep aggressively pushed us to buy a 2025 model and would not accept "no" for an answer. We came prepared with the MSRP and documented invoice prices from two other reputable Ford dealerships. The rep's initial offer was full MSRP. When we presented our competing quotes, the Sales Manager was brought over. Without any attempt to negotiate or show professional courtesy, the manager immediately stated he could not match the invoice prices and rudely walked away. The back-and-forth continued until the sales rep returned and threw the final offer printout onto the desk—listing only the full MSRP again. When asked to clarify the price, he stated, "Full MSRP." The Sales Manager then returned and resorted to outright lies, claiming that he "cannot see invoice prices" for 2026 models because they won't be produced until January 2026. He insisted that if we wanted to order, we would have to pay full MSRP. This is verifiably false and a terrible attempt to justify charging full sticker price. Conclusion: We declined their offer and left, never to return. Both the sales representative and the Sales Manager became noticeably rude and dismissive the moment we said "no thanks." This dealership's management is rude, their negotiation tactics are dishonest, and their sales team lacks basic professional polish. I strongly recommend prospective buyers avoid Conway Heaton Ford. There are a multitude of ethical, reputable Ford dealerships all over Kentucky that prioritize customer experience over misleading practices. This dealership is a disgrace to the Ford brand. More

Drove an hour only to find out the price of the vehicle was $3,500 above the listed price. I talked to the salesman prior to coming and none of this was mentioned. I was then asked to make them an offer a was $3,500 above the listed price. I talked to the salesman prior to coming and none of this was mentioned. I was then asked to make them an offer as they were not going to honor their price posted. Very disappointed, as I wasted 2 hours out of my day. More

Best place in Kentucky to buy new. Was able to use A plan. Bronco Big Bend 2022. Love it 😍. Already ordered recall part for me. Great service dept. Was able to use A plan. Bronco Big Bend 2022. Love it 😍. Already ordered recall part for me. Great service dept. More

Never done business due to all the emails and calls from the sales team. Made me feel pressured the sales team. Made me feel pressured More

Mike in parts went above and beyond to assist with my truck repair! Thank you! truck repair! Thank you! More

I had a fabulous experience working with this dealership! Ann Taylor was my sales person and she was wonderful! She got me the car I had been wanting and waiting for. The experience was quick and painless. Ann Taylor was my sales person and she was wonderful! She got me the car I had been wanting and waiting for. The experience was quick and painless. I would highly recommend them to anyone that values a fast, friendly service with a hometown touch. Thank You, Ann Taylor and Bill Conway!!!! More

2003 ram tune up (hemi) only changed eight plugs not all 16 Caution and beware of a full scam dealership. Would not recommend this place for any vehicle 16 Caution and beware of a full scam dealership. Would not recommend this place for any vehicle More

If you are looking to get a new vehicle, I recommend Conway Heaton. They are friendly, professional, and knowledgeable! They made the process of purchasing super easy and fun. Conway Heaton. They are friendly, professional, and knowledgeable! They made the process of purchasing super easy and fun. More

I went through a tough transition after a car wreck and desperately needed a car. Chuck, Brandy, and John really worked with me and got me into a car with a really low down payment and got me into a 2013 C desperately needed a car. Chuck, Brandy, and John really worked with me and got me into a car with a really low down payment and got me into a 2013 Chevy Malibu. Great people! More

My wife and I started driving on Thursday, 19 Nov 2020, to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about to visit our daughter in Maryland for Thanksgiving. We planned a stop in Bardstown because the Makers Mark barrel I sponsored as an Ambassador about ten years ago is ready and its time to get custom bottles from that batch! Well, the power steering on our 2006 Lincoln Town Car started to fail three hours from our hotel. I stopped for fuel, checked the power steering fluid, and there was a significant loss. I filled it up, we made it to Bardstown, but the power steering was growling and barely working. On the way to our hotel we saw the Conway Heaton Ford dealership just 1/2 mile down the road! What luck! We brought the car there at 0800, explained the situation, and they IMMEDIATELY started working on it. They trobleshot the problem, went to get the parts, and had it fixed by 0930!! We made it to Makers Mark on time, and then hit the road to Maryland on schedule. Carl Childers was the great guy who helped us, and whoever the mechanic was, God Bless him too. I spent 33 years as active duty Air Force and I've been all over this nation in almost every state. In the hundreds of thousands of miles traveled we had the opportunity to use dozens of dealerships, and other mechanics, over the years. Today may be the best service department performance I've ever experienced. No exaggeration. Your service team changed our day from what could have been a disaster, to a blessing. Thanks! Sincerely, Steve Cahanin, Col, USAF (Ret) More