Cook Ford - Service Center

Excellent service at Cook Ford!! The Service Department at Cook Ford is prompt and professional. They go out of the way to make you comfortable while your vehicle is being serviced. The Service Department at Cook Ford is prompt and professional. They go out of the way to make you comfortable while your vehicle is being serviced. More

Awesome Great service and great people great price very quick and very fair. I take all my company vehicles and all my personal vehicles to them no matter wha Great service and great people great price very quick and very fair. I take all my company vehicles and all my personal vehicles to them no matter what More

Resolved a check engine light Took my 2013 Ford Explorer to Cook Ford to resolve a check engine light. They diagnosed it, replaced a purge valve under my extended warranty in one d Took my 2013 Ford Explorer to Cook Ford to resolve a check engine light. They diagnosed it, replaced a purge valve under my extended warranty in one day; so I got my car back the same afternoon. Very happy with the service and timeliness of the repair. More

Awesome service department! I have had many new cars and had warranty work done on all of them but never had the great experience like I have had at Cook Ford! Cook Ford has gon I have had many new cars and had warranty work done on all of them but never had the great experience like I have had at Cook Ford! Cook Ford has gone above and beyond with their friendly staff and they get your vehicle in and out in a timely manner. There are other Ford dealers closer to me but I will make the drive to Cook. More

Last Minute Out of Towner Talk about delivering the way things used to be. I was an out of town visitor who realized at the last minute that I needed an oil change. I called th Talk about delivering the way things used to be. I was an out of town visitor who realized at the last minute that I needed an oil change. I called the dealership and was told they could fit me in, but that I had to be there by 12:15p (it was a Sat.). I hustled down there and made it 12:15p on the dot. To my surprise they took the car in and changed the oil! Nowadays, most places would've passed the buck and told me that it was too late. However, not at Cook! Part of the reason why their treatment was truly appreciated was because this was the first time I had seen my sister in 22 years. And, I had my 16 year old son with me for the ride back home. So, again, thank you Cook for honoring your word. It made all the difference in the world. More

Good and on time The truck was serviced professionally and on time. The service department employees were professional and friendly. The service tech's took care of my The truck was serviced professionally and on time. The service department employees were professional and friendly. The service tech's took care of my truck. I would recommend Cook Ford to everyone. More

Great service Always take my vehicles here. I have for years, ever since they were at Reliance Ford. The guys are honest and fair priced. They always get me fixed u Always take my vehicles here. I have for years, ever since they were at Reliance Ford. The guys are honest and fair priced. They always get me fixed up. I always highly recommend them to anyone who is looking for sercice. Thanks John Hayes More

Poor Service Center service Took my 2009 Ford F-150 to have the oil changed, which I've only had done at Cook Ford. Arrived at 10:15am and was told it would be ready in approxim Took my 2009 Ford F-150 to have the oil changed, which I've only had done at Cook Ford. Arrived at 10:15am and was told it would be ready in approximately 45 minutes, since they were busy. After over an hour of waiting my truck had not moved. Asked why and was told they were busy but not sure whatvthe exact hold-up was. Another customer came in and was turned away because the technicians leave at noon. Asked how my truck would get processed within 30 minutes and they didn't have an answer. I was waiting in the dealership waiting room and never given an update during my wait. Would never recommend a friend or family member to visit these guys again. More

Wonderful people to deal with! When I needed service on my new truck, they immeadatly took care of the problem And went far beyond to please me! my new truck, they immeadatly took care of the problem And went far beyond to please me! More

GREAT PLACE TO GO PLEASE READ!!! I bought my truck GREAT PLACE TO GO PLEASE READ!!! I bought my truck August 31, 2010 and by December had a few problems go wrong with it...the main problem being tha GREAT PLACE TO GO PLEASE READ!!! I bought my truck August 31, 2010 and by December had a few problems go wrong with it...the main problem being that it developed a tick and a misfire. I wanted to wait to see if any other problems came up so i decided to wait before i took it in(also broke :/ ). So I waited till i could take it in this June, well i paid 2000 for a warranty and it didn't want to cover anything...All ill say was Mr. Cook made everything RIGHT! My truck got repaired and i am very happy with the service i received! I would highly recommend this dealer to anyone! I am now a lifetime custom of theirs! THANKS KEDGE!!! Robert More