Copeland Subaru Hyannis - Service Center

Excellent Service My recent visit was a necessary minor recall. As always, the reception by the service team made the whole experience a pleasant one. Not only was my My recent visit was a necessary minor recall. As always, the reception by the service team made the whole experience a pleasant one. Not only was my service rep, Mr. Jim Welch, particularly concerned but he also saw that the work was done in a reasonable period of time. I continue to be a happy Beard Subaru Service customer. More

Best, most thoughtful service experience in many years Timing is everything. We'll almost. I dropped my wife's car a day early because she was in hospital recovering from some pretty scary emergency surger Timing is everything. We'll almost. I dropped my wife's car a day early because she was in hospital recovering from some pretty scary emergency surgery. and I was coming down with a horrible case of the flu. Through the fog of these things, the new Service Manager listened carefully & got everything right. By the time the car was finished everything had been attended to correctly, even a thing that had been attempted several times before. Most of this was at no cost, including a ride from my home to pick up the vehicle. Everyone was friendly, outgoing and helpful. No exceptions. In my experience this is rare and worth noting. More

Superb Service! Jen provided superb service. So much so that I texted my husband while my car was being serviced and said this is a big part of why we have gotten t Jen provided superb service. So much so that I texted my husband while my car was being serviced and said this is a big part of why we have gotten two cars from Beard Subaru--superb service (and our fair salesman, George). I brought my car in for the annual inspection but after inspection, it needed other work. The service department (via Jen) was able to get all the work done before I left for the afternoon at a reasonable price. Thank you, George (our salesman) and Jen (service) for providing fair and superb customer service! More

Service Jennifer went out of her way to help me with my service needs. She did this in a highly professional and friendly manner. She kept me informed at all Jennifer went out of her way to help me with my service needs. She did this in a highly professional and friendly manner. She kept me informed at all times. More

Get me out of here ! Although I was told that my 9:30 appointment would have me out by noon, I wound up spending 4 1/2 hrs in the waiting room. No one checked in with me f Although I was told that my 9:30 appointment would have me out by noon, I wound up spending 4 1/2 hrs in the waiting room. No one checked in with me for an update. I went to the service area to check in with the attendant & found him very off putting and arrogant.The entire time i was conversing with him, he was working on the computer. I stopped talking and stood quietly for about 5-10 minutes at his station, thinking he was looking something up for me. He wasn't. He then looked up and asked me to wait in the waiting room. I will probably not be returning. Manager Jim Mueller was pleasant and helpful when I called after my appointment with some questions. Although I had requested not to have an oil change, which he confirmed was not done, I was charged for oil & a new oil change sticker was put on the windshield. There also was no wiper fluid coming out when I turned on the wipers to check them. So, I thought something went wrong during the wiper recall install. As it turned out, there was no wiper fluid in the reservoir when I checked it on my return home. Fluids are normally topped off during this type of service. More

Satisfied I brought my friend's outback in for oil change and call back item. Vehicle was taken right away and was returned 1 hour later like I was told it woul I brought my friend's outback in for oil change and call back item. Vehicle was taken right away and was returned 1 hour later like I was told it would be. Ms. Brissell was very pleasant and explained the call back procedure. I do not own a Subaru but will consider purchasing one from your dealership next time I need a new car. Sincerely, WB More

It's all about customer service. I drive 2 hours to this dealership because of customer service. My next Subaru will also come from this dealership, even if I move across the countr I drive 2 hours to this dealership because of customer service. My next Subaru will also come from this dealership, even if I move across the country. More

Express service The express service manager was helpful, prompt, and just plain nice. My car was serviced promptly and I was quickly on my way. I will definitely be The express service manager was helpful, prompt, and just plain nice. My car was serviced promptly and I was quickly on my way. I will definitely be back. More

I love the young man in Subaru Service!!! I was a big fan of Terry in service for years...... He retired and they had a scary guy named Mark who should not been there at all. I had many issues I was a big fan of Terry in service for years...... He retired and they had a scary guy named Mark who should not been there at all. I had many issues with him!!! I found out he left and there was a young man in the service are who had a tiny little desk I think his name was Tim. always loved to ask his opinion on my car and what I should get done. I feel like one day Tim will be the next Terry in my opinion!!!! Thank you Tim and the wonderful workers who service my Subaru. PS I like that you have the first desk in the drive in now!!! Thank you young man More

Inept Service - No Sense of Urgency - No Communication Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still Routine service. Didn't xx car for 5 hours. Called 1 hour after car was suppose to be done. Needed a part - told 2 days - called again - parts still not there. Maybe next day. More