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Corwin Buick GMC Cadillac Reno - Service Center
Reno, NV
767 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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767 Reviews of Corwin Buick GMC Cadillac Reno - Service Center
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Verified Customer
July 26, 2025
Overall, I’ve seen lots of improvements over the years in terms of the sales department, the rebranding, everyone in uniforms. The device department has always been first rate. The manager has always gree in terms of the sales department, the rebranding, everyone in uniforms. The device department has always been first rate. The manager has always greeted me by name asking how I am and if there are any issues with my vehicle or the service tech who I’m working with. It’s why I continue to go back. More
by TOMVOLLSTEDT
Employees Worked With
Preston, Zach and Maple
July 26, 2025
everyone that greeted us at the dealership we’re very nice and courteous and friendly. They make it buying a vehicle very easy always willing to negotiate. nice and courteous and friendly. They make it buying a vehicle very easy always willing to negotiate. More
by CASEYPAVING
July 25, 2025
Zackary was my service advisor he was very polite and friendly to work with, he was also very generous and bought me and my 7 year old son an ice cream friendly to work with, he was also very generous and bought me and my 7 year old son an ice cream More
by Melissa A
Employees Worked With
Ben,
July 24, 2025
Everything was good . i can recommend it for sure customer service good.nice waiting area.plenty room and snacks i can recommend it for sure customer service good.nice waiting area.plenty room and snacks More
by ENRIKEMORENO206
Employees Worked With
July 24, 2025
I never dread going in for service at Corwin Cadillac. Cris Ambriez takes the best care of me and my car, He is always quick to respond and gets everything handled timely. Cris Ambriez takes the best care of me and my car, He is always quick to respond and gets everything handled timely. More
by JESMUR33
July 23, 2025
The staff has always worked hard to accommodate our needs. When we have a vehicle out of service, it hurts our production. Getting our trucks back in a timely manner is a big plus. needs. When we have a vehicle out of service, it hurts our production. Getting our trucks back in a timely manner is a big plus. More
by DBROWN57
Employees Worked With
Rachel in the service dept
July 23, 2025
Everything went well. Thank you. All those people who helped me were very professional and clearly stated what I needed to know. Thank you. All those people who helped me were very professional and clearly stated what I needed to know. More
by ANNESTILWILL
Employees Worked With
December 02, 2024
I am writing to formally express my extreme dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been nothing short of appalling, marked by a lack of communication, poor customer service, and failure to meet basic expectations. Initially, I had been trying to obtain a part to fix my truck’s door latch. Despite reaching out multiple times via phone and email, I never received a response or follow-up. I eventually gave up, deciding that the door latch was not critical enough to keep pursuing. However, my frustration reached new levels in September 2024 when I brought my GMC Sierra Duramax Diesel in for its 75,000-mile service and to address a persistent tire pressure sensor issue. After inspection, I was informed by your service representative, Zachary, that it would take ten days to obtain the four required tire pressure sensors. I agreed and waited, but three months passed without any follow-up. During that time, I left numerous messages and even emailed both the General Manager and Service Manager—none of which were ever acknowledged. It was only after I filed a complaint with the Better Business Bureau (BBB) that Preston, the Service Manager, finally reached out to me. I was scheduled to come in today (December 2, 2024) at 7:30 AM to have the tire sensors and door latch replaced. Upon arrival, I discovered there were no notes from Preston regarding my service needs, and the parts could not initially be located. The staff was prepared to send me home without completing the service. After a 30-minute delay, the parts were found. However, I was then told I needed to pay again for the parts I had already paid for months earlier. After clarifying this, I was assured that the work would take one to two hours. Instead, I waited nearly six hours for my truck to be completed. When I finally left the dealership, I discovered that the back tires had been grossly overinflated to 85 psi—well above the maximum of 80 psi. This is a serious safety hazard, and I had to let the air out myself as I refuse to return to your dealership for any corrections. The entire experience has been unacceptable. I will never return to Corwin Buick GMC, Reno, for service or to purchase another vehicle. As I am currently in the market for a new vehicle, I will take my business to Carson City instead. Furthermore, I will be filing a formal complaint with GMC Corporate regarding this ordeal. Your dealership's lack of communication, follow-through, and professionalism is disgraceful. Employees appear disorganized, disengaged, and unmotivated, reflecting a systemic problem that tarnishes the Corwin name. I strongly urge you to address these issues and hold your team accountable for their actions—or lack thereof More
by aeg
