Corwin Buick GMC Cadillac Reno - Service Center

This was my experience. 2 times in a row, I left my car with them all day just to get a call at 4pm telling me that they weren’t going to get to it today. I had appointments 2 times in a row, I left my car with them all day just to get a call at 4pm telling me that they weren’t going to get to it today. I had appointments. I was told that my warranty was out of date when in fact I bought the extended warranty through this dealership. I had to prove that I did my own service even though systems like OnStar track when service is done. The technician assumed that my oil was low and put 2 quarts in without even checking and stated that my engine oil pressure light was on. This was completely false. My CEL was on for an oil pressure solenoid failure, but there was plenty of oil in it because I checked it when I first got the CEL. I later proved that I had sufficient oil when I had them pull the car back around and it was overfilled by at least 1.5 qts. Through this whole process, all service writers from the bottom to the top, questioned my abilities as a car owner even though I offered to show them my 10 years experience as a mechanic. Once proven that their technician screwed up, I asked to have the wording corrected in the service ticket so blame was not put on me. This never happened and when I picked up my car, I was told that the ticket was closed and they could no longer change the wording. I insisted that some additional wording be made which they did. All in all, this dealership painted me in a bad light with respect to the warranty company and did not want to perform any warranty work. Luckily with this digital age, I was able to track down all the necessary receipts. More

The customer service is great. They were very prompt with the service of my Yukon. They were very prompt with the service of my Yukon. More

I know Covid is bad but I had a xxxx of a time trying to reach the dealership, trying to pay the bill, trying to pick up my truck. It felt like my time was unimportant. And I live over an hour away. My tru reach the dealership, trying to pay the bill, trying to pick up my truck. It felt like my time was unimportant. And I live over an hour away. My truck was tied up for weeks. I had to borrow someone else’s vehicle putting them out to boot because my warranty only covered a rental if my labor was over 8 hours. Now that I have my truck back I am noticing some issues the some sensors. I think the dealership screwed them up. Now I have to take it back! More

Great job as always. I wouldn't take my 2021 Yukon anywhere else. I trust them implicitly. anywhere else. I trust them implicitly. More

The give a pretty good service to keep your cars and trucks in a good shape, thanks for their commitment trucks in a good shape, thanks for their commitment More

Service advisors always friendly and helpful. They make sure that you know what they find and your options to fix the issue. Great job. sure that you know what they find and your options to fix the issue. Great job. More

Greg was amazing! He took his time and help my husband and I find exactly what we were looking for. The costumer service I’ve had in years! I will definitely be back and will only work with Greg! and I find exactly what we were looking for. The costumer service I’ve had in years! I will definitely be back and will only work with Greg! More