Corwin Ford of Springfield - Service Center

I was very impressed with their mobile service. We had a recall that was basically a computer update. The service tech came to our home, did the update and was gone in about 25 minutes. That’s cust We had a recall that was basically a computer update. The service tech came to our home, did the update and was gone in about 25 minutes. That’s customer service!! More

We recently purchased a used 2020 Escape from Corwin Dodge and had to bring the car to Corwin Ford to have a recall done. We also had to purchase a second key from an online dealer and had it programme Dodge and had to bring the car to Corwin Ford to have a recall done. We also had to purchase a second key from an online dealer and had it programmed. We feel every vehicle should have a minimum of 2 keys and if not, then it should be part of the dealer's courtesy to provide one whether keyless or keyed. If they don't feel it is their responsibility to do so, then charge the seller at time of trade-in. We had to pay $163.49 to have it programmed, plus the price we paid to purchase it. At the end of the day, we received several sheets of paper being told it was our receipts for recall and key programming. When we got home and started going through all of them, we find a sheet telling us the have found several things that should be addressed immediately or very soon. Nothing was mentioned when they turned the "receipts" over to us! We have since found out from another shop that most of the items are not necessary or do not need to be addressed immediately. More a routine checkup type of list. Nothing was mentioned at the time we picked up the car. If the need was so dire, we would think they would have reviewed it with us at the time. More

They got me in a timely fashion and completed the work when they promised and called me with updates. when they promised and called me with updates. More

Our visit with Corwin's service department was exceptional. This was our first meeting with Kyle Lamb. It was our pleasure working with him. He was knowledgeable, friendly, timely and very easy to exceptional. This was our first meeting with Kyle Lamb. It was our pleasure working with him. He was knowledgeable, friendly, timely and very easy to talk with. More

Kyle Lamb was great to work with. Excellent communication regarding the repair of our vehicle and customer service!!! Very good employee. All of the employees were friendly and helpfu Excellent communication regarding the repair of our vehicle and customer service!!! Very good employee. All of the employees were friendly and helpful. Very efficient group. More

Always professional! I recently had my car in for a routine oil change. They were on time and I was in and out! Thank you Corwin! I recently had my car in for a routine oil change. They were on time and I was in and out! Thank you Corwin! More

Had my 2011 F150 serviced at Corwin Ford and while I did end up with unplanned repairs and charges they were all necessary to keep my truck running in prime performance. The staff kept me informed ever my s end up with unplanned repairs and charges they were all necessary to keep my truck running in prime performance. The staff kept me informed ever my step of the way and made sure they didn’t do anything to the vehicle that wasn’t absolutely needed. I’ll definitely be back. More

Repairs seem to be done properly. However my vehicle was kept for a month because they had trouble finding a transmission. And the price for repairs was too high for my extended warra However my vehicle was kept for a month because they had trouble finding a transmission. And the price for repairs was too high for my extended warranty to cover all of it. I bought the extended warranty that Corwin recommended and then they charged more than the warranty would cover. Not happy about that part! More

Angel in the service department and the rest of the service staff did a great job in responding to our concerns. Thank you Angel! service staff did a great job in responding to our concerns. Thank you Angel! More

Excellent and exceptional service by the whole team involved in getting my recall part replaced. They picked up my vehicle and brought it back to me. I so appreciated that. involved in getting my recall part replaced. They picked up my vehicle and brought it back to me. I so appreciated that. More