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Corwin Ford of Springfield - Service Center

Springfield, MO

4.4
221 Reviews
Call Service Center (417) 883-4330

221 Reviews of Corwin Ford of Springfield - Service Center

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May 02, 2023

Kyle Lamb was my service advisor and resolved my issue! I appreciate his help and professionalism. More

by Lone Ranger
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lamb
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April 27, 2023

They did a great job for me I would use them again if I need anything a does dealership could help with. More

by tturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Burkard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 21, 2023

Great service, didn’t make me wait and kept me updated! ! Thanks Caleb Raby for the great service More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Raby
Report | Print
April 20, 2023

Good communications. Picked up and delivered auto on time. Fixed all available recalls quickly. No Issues! More

by seldonknowles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miranda Butler,
Report | Print
April 18, 2023

Convenient, professional, reps are friendly and efficient. I really like the way they keep their customers informed and updated. More

by swelch0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Scribner
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April 12, 2023

The service dept and Andrea were awesome got me in and out of there She kept me informed of every step in the process of .She was quick and efficient. More

by Daigo14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Burkard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrea, Tim Russell
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April 04, 2023

Great! ! ! Took care of exactly the needed work. Employee was very helpful. Highly recommend Corwin. More

by Coast66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Hinmon
Report | Print
Apr 07, 2023 -

Corwin Ford of Springfield responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2023

Faster than expected. Everyone I talked was super nice and helpful. Did exactly what I wanted More

by Janhill524 jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Burkard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Corwin Ford of Springfield responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 29, 2023

I sure would like to take my truck and get JUST an oil change instead of the barrage of calls/texts saying "We found a problem that should be fixed immediately or you're going to die!" and for only $150.0 More

by Sam385
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
no name
Report | Print
Apr 03, 2023 -

Corwin Ford of Springfield responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Corwin Ford of Springfield. Please reach out to our team at 417-883-4330 we will do our best to make this better. We hope to hear from you soon.

March 24, 2023

Nov 16 2022 dropped off Focus Focus with bad tramsmission. Dec 7, 2022 got an estimate and confirmed bad TCM. Feb 16, 2023 new TCM had arrived at dealership. Feb 22, 2023 informed that the More

by RBBRIGDENJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrienne Elkins,
Report | Print
Mar 26, 2023 -

Corwin Ford of Springfield responded

Mr. Brigden, We genuinely apologize for the length of time your vehicle has been out of service. Unfortunately the parts for the original concern and the secondary concern have been on a backorder. This delay has been compounded by Ford Motor Company working with our team to offer you some financial relief for these repairs. When Ford gets involved the process can certainly slow down. Please know we are doing everything we can to get you back in your vehicle as soon as possible. If you need additional assistance beyond what your Service Consultant is providing please reach out to me or our Customer Service Manager Harley Willadsen.

Mar 27, 2023 -

RBBRIGDENJR responded

How come your service representative has failed to keep me informed. How come your mechanic failed to inspect the clutch mechanism when he found that the TCM was bad ? It took over two weeks just toget the estimate to fix the clutch. Nobody has told me that there would be a delay in getting the parts to fix the clutch. People ask me when I am going to get my car fixed because they see me walking. I tell them how I have been treated by both Ford and Corwin Ford. Are these potential customers impressed by Ford and Corwin Ford. Word of Mouth is quite effective.

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