Corwin Honda Colorado Springs - Service Center

Poor customer service. I had to ask to get explanations on the summary of possible repairs needed. Some proposed repairs had already been done at last service. No follow-up I had to ask to get explanations on the summary of possible repairs needed. Some proposed repairs had already been done at last service. No follow-up from Freedom Honda’s previous work done . The customer service person could not care less. The only reason I gave 3 stars instead of one, is because someone (a real person) answered my call when scheduling the service. More

There were multiple errors within 1 service appointment, and additional damage from the second service appointment. Additionally, 3 of the 5 issues were not resolved within the 2 weeks that Corwin’s service and additional damage from the second service appointment. Additionally, 3 of the 5 issues were not resolved within the 2 weeks that Corwin’s service department had our vehicle. There was a lack of responsibility, communication issues within the workplace, negligence, subpar standards for quality and controls, lack of detail/thoroughness, and an absence of honesty in Corwin’s service department. More

Told we were purchasing full warranty, took car in to be served for sunroof malfunction and were told it was covered under warranty the warranty company denied claim due to not owning the car for 90 days an served for sunroof malfunction and were told it was covered under warranty the warranty company denied claim due to not owning the car for 90 days and the dealership said they would not fix the issue even though it was never disclosed warranty did not start until 90 days after purchasing vehical. More

Corwin Honda in Colorado Springs was very courteous, performed thorough checks, great communication and timely service. performed thorough checks, great communication and timely service. More

Alison was professional and very informative. I will continue to use her for all my service to my multiple Hondas. I will continue to use her for all my service to my multiple Hondas. More

The service was perfect! Love the added inspection video. Roger was also incredibly helpful through the process. Love the added inspection video. Roger was also incredibly helpful through the process. More

Friendly, good knowledge of vehicle Understanding that couldn't afford all the recommended fixes. We bought a new key but the technician didn't get it programmed. I was able to program it myself. couldn't afford all the recommended fixes. We bought a new key but the technician didn't get it programmed. I was able to program it myself. More

Great to work with straightforward and easy process Very nice easy and very helpful answering questions nice easy and very helpful answering questions More

BEWARE, STAY AWAY FROM THE SERVICE DEPARTMENT! ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and ! If I could I would not even give then a star. The whole service department (service workers and service manager) are so incompetent, inadequate and indifferent to customers. Especially the service manager who seemed like she was so important and too busy to be concerned about a customer, me who had to bring my car in 4 times to get the damage THEY did "fixed". By the way, it is still not fixed and I am waiting on back order before it can get fixed. I am so worried that even when the part comes in, the service department does not have the the knowledge, expertise or the capacity to get this fixed. At this point I just pray they either get an expert or have it taken to a professional to get it fix. I have always driven a Honda and they are great cars, but I would advise to everyone, to think twice about Corwin Honda because when your car needs service, you really do not want to come here. More

The customer service was great! Everyone we encountered was friendly, attentive, and professional. Our salesman was Milguel Martinez. We could not have been happier with him, and pl Everyone we encountered was friendly, attentive, and professional. Our salesman was Milguel Martinez. We could not have been happier with him, and plan to request Milguel for our next auto purchase. More