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Costa Mesa GMC

Costa Mesa, CA

1.4
141 Reviews

2600 Harbor Boulevard

Costa Mesa, CA

92626

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Showing 141 reviews

August 23, 2025

Very complicated and disappointing. I've bought so many vehicles in my time and I've never experienced anything like this. It was as if they were doing me a favor. They made my transact More

by ericchanus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't want to name names.
Aug 23, 2025 -

Costa Mesa GMC responded

I'm sorry to hear about your experience. We strive for a smooth and straightforward process, so this feedback is concerning to receive We would like to address any issues you faced directly. Please feel free to reach out at your convenience. Thank you, Thomas Bramble - General Sales Manager - thomasb@cmgmccadillac.com

August 07, 2025

Very rude and unprofessional! Cynthia was a.rude and uncaring as.they come. Unhelpful and uncaring dealership! I would look elsewhere! More

by larryraguilar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cynthia
Aug 07, 2025 -

Costa Mesa GMC responded

Larry, I'm sorry to hear about your experience. We strive for professionalism and care in all interactions, so it's concerning to read this feedback. Please reach out if you'd like us to address any specific concerns or discuss further. Thank you, Debbie Pepper - Customer Support Manager - debbie.pepper@tustingmc.com

Aug 07, 2025 -

larryraguilar responded

I attempted to contact your office by phone, but the call was disconnected. I have already completed all required paperwork and submitted my loan application online in order to proceed with a purchase. However, it appears that no one has access to this information, nor has there been any effort to assist me in locating it. This lack of communication and follow-through is unacceptable and needs to be addressed immediately.

August 05, 2025

Worse dealer. Came here twice for the same car. First they would sale me the car without the 4700 add-on but we couldn't agree on the price. 2nd time came back More

by Kenny
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Don't know their name
Aug 05, 2025 -

Costa Mesa GMC responded

Kenny, I'm sorry to hear about your frustrating experience. We strive for transparency and consistency in our pricing, so it's disappointing to learn that this wasn't the case during your visits. I'd like to help resolve any misunderstandings or concerns you have—please feel free to reach out at your convenience. Thank you, Debbie Pepper - Customer Support Manager - debbie.pepper@tustingmc.com

July 25, 2025

Another 1 star review for this dealership. I was trying to make a quick lease happen on a $100,000 vehicle, but I was met with passive emails from a member of the sales team. They wanted me to More

by BMS
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
I Never Got Their Name
Jul 27, 2025 -

Costa Mesa GMC responded

It's disappointing to hear about your experience with our sales team. We strive for clear and direct communication, so it's concerning that we fell short in this instance. Your feedback is valuable, and we'll work on improving our approach to better meet customer expectations. If there's anything further you'd like to discuss or if you have any questions, please feel free to reach out directly. Thank you for bringing this to our attention. - Thomas Bramble - General Sales Manager - thomasb@cmgmccadillac.com

July 21, 2025

READ THE REVIEWS before you choose to spend your hard earned money on this establishment. I’ve been texting with a salesman from here for a little while now and was very upfront about what I could aff More

by Michael Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kam
Jul 22, 2025 -

Costa Mesa GMC responded

Michael, I'm truly sorry to hear about your experience. It sounds like there was a significant miscommunication regarding the lease terms and budget expectations. We strive for transparency and fairness in all our dealings, so this feedback is concerning. Please feel free to reach out if you'd like to discuss further or have any questions. Thank you, Debbie Pepper - Customer Support Manager - debbie.pepper@tustingmc.com

July 13, 2025

Awful experience! We called as very serious out of state buyers for a 2025 Yukon Denali Ultimate and they pushed us off “stating they were too busy”. They low balled More

by Brook Spangler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fonzi, Erick
Jul 13, 2025 -

Costa Mesa GMC responded

Brook, I'm truly sorry to hear about your experience and the challenges you faced during this process. We strive for excellent customer service and it's clear we fell short here. I would like to address these concerns personally, so please feel free to reach out at your convenience. Thank you, Debbie Pepper - Customer Support Manager - debbie.pepper@tustingmc.com

Jul 13, 2025 -

Brook Spangler responded

This is not okay, Debbie. This was one of the saddest experiences we’ve ever encountered at any GMC dealer. Made us feel completely worthless.

February 18, 2025

It was the most terrible experience I've ever encountered. I bought a 2024 GMC 2500 Denali Ultimate for $115,000 with plans to travel the country using my 2023 Airstream Classic. Unfortunately, p More

by Kurt Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
Feb 18, 2025 -

Costa Mesa GMC responded

Kurt, I'm truly sorry to hear about the ongoing issues you've faced with your truck's trailer brakes. We take safety issues very seriously and are concerned by this feedback. Please reach out directly so we can ensure you receive the proper assistance moving forward. Thank you, Debbie Pepper - Customer Support Manager - debbie.pepper@tustingmc.com

November 07, 2024

I should've read the reviews before visiting this place, and I should've gone with my gut feelings and walk away from this place when I had the chance. Long story short, I purchased a NEW vehicle that cost More

by 101airborne
Recommend Dealer
No
Employees Worked With
Not listed
Nov 07, 2024 -

Costa Mesa GMC responded

I'm sorry to hear about your experience with the missing keys. It's concerning that this issue wasn't addressed promptly, especially given the importance of security for such a significant purchase. We understand how unsettling this situation must be and would like to help resolve it as soon as possible. Please reach out directly so we can address your concerns and find a solution together. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

June 14, 2024

I wish I could leave negative stars for how I am being treated. I purchased a used Yukon from them a month ago. One of the rear entertainment screens was damaged by the previous owner and they said they More

by norcalrunner33
Recommend Dealer
No
Employees Worked With
Kamron, Kian
Jun 16, 2024 -

Costa Mesa GMC responded

I apologize for the frustration and inconvenience you've experienced. It's clear we've fallen short in providing timely updates and proper communication regarding your replacement screen, which is not acceptable. I want to ensure this issue gets resolved promptly; please reach out directly so we can address it immediately. Thank you, Anthony Lucero - General Sales Manager - 657-212-9913

March 03, 2024

Dont buy a car here. customer service is terrible. I bought a 90,000 car here turns out its a lemon. I called to cancel my gap insurance and Reymond hung up on me 2 times More

by jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reymond, Aaron Raymondo
Mar 04, 2024 -

Costa Mesa GMC responded

I'm really sorry to read about your experience. This is not the level of service we aim for and I apologize if you felt misled. I would like to address these concerns as soon as possible - please reach out directly at your convenience. Thank you, Anthony Lucero, General Sales Manager - 657-212-9913

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