Coughlin KIA

Exceptional Sales experience Over the last several months, we have been looking to purchase a new vehicle for my Mother. This was quite the process as it was our goal to get her Over the last several months, we have been looking to purchase a new vehicle for my Mother. This was quite the process as it was our goal to get her into something that would be reliable and long-lasting; as well as affordable that would her without a burden of a car-payment as she nears retirement. We searched many dealerships and options. My main goal was to remain with the Kia Brand. I had a Spectra that I purchased slightly used back in 2008, and it has been the most reliable car that I have ever owned. It is also the vehicle that my Mom has been driving for the past couple of years. What I found during my search was that it was nearly impossible to go look at vehicles without investing an entire day into the process. Time is precious for us all. Looking online, I came across Coughlin of Newark. I sent an inquiry late in the evening; by morning I had an email from Mr. Jim Miller. In my email he stated “I think you’ll be pleased with the Kia Sportage and how I value your time (and money). Having gone through less than favorable experiences, I was hesitant to travel an hour away to look at the car. I could not have been more pleased with my experience and Mr. Miller’s service. I ended up traveling to the dealership twice that same day. Once to go look at the car myself, as I did not want to get my Mom’s hopes up, and again with my Mom. The car was spotless, and it was Cherry Red – her favorite color. The next day, our offer was finalized and Jim worked quick and efficiently to process everything while I worked. I joked that I had a harder time booking a hotel for a work-trip I had coming up that same day! Never have I ever had this type of high-level customer service purchasing a vehicle. He kept true to his initial promise! How often does that happen these days? Anyone going through this process can appreciate someone who truly promises to value their time. The evening we went to sign papers took less than an hour & that was with Jim walking through all the features of Mom’s new car! I highly recommend Jim Miller and his team for anyone looking for a seamless – WOWING – experience. I would work with Jim again in a heartbeat. More

If you are looking at a Kia, go see Jim!!! I just purchased a Kia Sorento and Jim made the experience awesome. He is very knowledgeable and I learned a great deal. Jim made what can be an overw I just purchased a Kia Sorento and Jim made the experience awesome. He is very knowledgeable and I learned a great deal. Jim made what can be an overwhelming and intimidating situation down right fun. I would give the entire dealership an A+. Everyone I came into contact with was very personable and helpful, that includes Jeremy, Larry, and Charlie and all the others. More

Great Service Department, Sales leaves alot to be desired I went to this dealership to buy a Kia Optima because of how I have been treated by their service department. The salesman John came out and greeted m I went to this dealership to buy a Kia Optima because of how I have been treated by their service department. The salesman John came out and greeted me right away, was very knowledgeable, and was extremely helpful throughout the process. John told me that while I was on the test drive that he would have my trade appraised and we could work a deal out then. When I got back my trade was not looked at.(I understand people are busy and he had to take my car to a different department to have this done) John then had my car looked at, collected some more information from me and introduced me to his "Sales Manager" Jason. From the moment I was introduced to Jason he was very off putting. He shook my hand and immediately started arguing with me about my financing decision to the point that I had to explain to him three times that I was setting up my own financing even if it cost me more money. (I work at a bank) Finally, John got his turn to go in and talk to Jason about my deal. I was 10feet outside of Jason's office looking at a car on the showroom and all I heard while they should have been helping me was Jason telling a different salesman that he was "not budging another F*xxxxx 50 dollars on his old Nissan that he paid 40 F*xxxxx thousand dollars for and only had 19 F*xxxxx thousand miles on it" Finally John came out and showed me the numbers that Jason had put together. I felt that we were a few thousand dollars from what I expected but was willing to compromise if the dealership was willing to move a little bit but didn't even get a chance to negotiate with John because the whole time he was presenting the numbers to me I could only focus on hearing Jason now 25feet away from where we were continuing to swear and get upset with his conversation with the other salesman. At the end of the day I feel that Jason cost his salesman a deal and ultimately a commission because it was solely his fault that we could not come to terms on my new car purchase. More

Bought 2015 Kia Optima ex Charlie was a no pressure type of salesman. He was honest and straight. Forward. Jim helped set up the blue tooth and evo systems. Tom was very helpfu Charlie was a no pressure type of salesman. He was honest and straight. Forward. Jim helped set up the blue tooth and evo systems. Tom was very helpful while waiting for finance. More

What a service experience is supposed to be! I arrived five minutes before my appointment. I was checked in right away and the vehicle was taken back on time. The service work was completed (oil I arrived five minutes before my appointment. I was checked in right away and the vehicle was taken back on time. The service work was completed (oil change and vehicle check) quickly and the maintenance sheets were reviewed before I paid the bill. Always a pleasure to have everything go smoothly and the timing was very satisfactory. Great job! More

Fantastic experience!!!! I stopped in to see Jim Miller with a situation I had.. He understood and within a couple of days he helped me figure out what to do. He will work wi I stopped in to see Jim Miller with a situation I had.. He understood and within a couple of days he helped me figure out what to do. He will work with you until you are completely satisfied . His personality is always great and you never feel pressured... He's the best of the best in my book!! More

very pleasant experience My daughter's first car purchase was made pleasant,fun and hassle free. Thanks Chris Green and the finance guys for making her smile so bright with yo My daughter's first car purchase was made pleasant,fun and hassle free. Thanks Chris Green and the finance guys for making her smile so bright with your excellent service. More

Very good experience. We didn't have much time the day we stopped at the Caughlin Dealership, told Jim Miller what we wanted, he worked up a deal for us, and we are very ha We didn't have much time the day we stopped at the Caughlin Dealership, told Jim Miller what we wanted, he worked up a deal for us, and we are very happy with our SUV. This is the second time we dealt with Coughlin;s.. and I am sure they will have our business again. More

Great customer service This dealership provided great and friendly customer service and I will definitely go back for my next vehicle. The salesman, Jim Miller was very hel This dealership provided great and friendly customer service and I will definitely go back for my next vehicle. The salesman, Jim Miller was very helpful and knowledgable and was also a pleasure to work with. Great guy. More

Wonderful! Great experience! From the moment, we walked onto the lot, we knew we were in good hands! Everything went quickly and we drove away happy customers! W Great experience! From the moment, we walked onto the lot, we knew we were in good hands! Everything went quickly and we drove away happy customers! We will definitely be back and will highly recommend Coughlin to everyone we know! More