Courtesy Chrysler Dodge RAM of Superstition Springs - Service Center

Horrible Customer services in the Servicing Department Brad is the worse Unfriendly he needs to be restrained on Customer Services. This is the second time I've been to this Dealership for service same thi Brad is the worse Unfriendly he needs to be restrained on Customer Services. This is the second time I've been to this Dealership for service same thing just a bad Experience. Brad Sucks xxx..... More

Recall related problem with vehicle. Horrible service. Took vehicle to this location due to a recall related problem. First, the vehicle was at the service center all day, and I did not receive an phone c Took vehicle to this location due to a recall related problem. First, the vehicle was at the service center all day, and I did not receive an phone calls or updates, after being told I would be contacted the same day. I had to contact the business at the end of the day, and the service employee was extremely rude over the telephone. I went to the dealership to retrieve my vehicle, after they refused to complete recall work. I dealt with Service Consultant/Assistant Service Manager Amber McFarland. The conversation started out cordial; however, she became very rude and antagonizing within two minutes, refusing to have the service center complete the recall work, and ultimately charging me for "diagnosing" the problem, which according to her there was no problem with my vehicle. Luckily, I called Jeep, and they were able to help me schedule the recall work to be completed in Scottsdale, at a different dealership. I had planned on getting my vehicle fixed, and trading it in for a Jeep Wrangler Unlimited, and at first, after the horrible experience with Amber, I decided not to. If all goes well at the dealership in Scottsdale, they will get my business for a new vehicle purchase. I do not recommend Superstition Springs Chrysler for service whatsoever, and I would not doubt that Amber represents the customer service culture at this particular dealership. Unfortunately, her customer service was extremely poor, and her demeanor was unprofessional. More

Amazing Service Experiance I took my Jeep Wrangler in for a window repair. I had the opportunity to work with Amber McFarland and she is defiantly a huge asset to your company! I took my Jeep Wrangler in for a window repair. I had the opportunity to work with Amber McFarland and she is defiantly a huge asset to your company! Thank you again and see ya next service! More

Fast and friendly! As I pulled up to the service aisle I great by a friendly lady and she introduced me to my advisor. Great customer service! The advisor was courteou As I pulled up to the service aisle I great by a friendly lady and she introduced me to my advisor. Great customer service! The advisor was courteous, listened to me and just over all excellent. More

service horrible , incompetent and careless I bought my first new car. It has been the worst experience for me ..It has been in and out of service for the past year for numerous issues.Mainly tr I bought my first new car. It has been the worst experience for me ..It has been in and out of service for the past year for numerous issues.Mainly transmission problems.They keep telling nothing is wrong with it .They dont want to honor there warrantys purchased and they (in my opinion ) severely damaged my car while doing repairs while the car was in there care..Trying to get it resolved but we keep getting the runaround cant get any information on insurance to file claim for damages .. they offered alot of empty promises and now im left with a mechanically unsound car thats damaged due to there carelessness .Which brings down my car value.I refuse to take it back to them for any kind of service and Im not the only one complaining of damage to my car ..I just want this nightmare over with..Its really sad ..They have ruined my new car buying experience ,dont want to do this ever again More

Horrible Two years ago I went to buy a Cummins 2500 at Superstition Springs. Prices for these trucks were $54,000 at this dealership. When I showed them the Two years ago I went to buy a Cummins 2500 at Superstition Springs. Prices for these trucks were $54,000 at this dealership. When I showed them the same truck at Bill Luke for $36,000, they said I would never get it at that price. I did. Two weeks ago because they are close I took my 2500 in for an oil change, fuel filter change and tire rotation. My wife dropped the truck the next morning and was told it would be ready that afternoon. They later called and said they didn't have the filters so it wouldn't be ready until the next evening. The next morning Brad Bondy called and said it was ready, that he had his guys stay late to get it finished. When my wife picked up the truck the bill was $446.00. When she asked Brad why it was so expensive he told her he had quoted her that price, that he had talked to a man on the phone, which he hadn't, my wife was the only person he had talked to. Had he quoted this price there is no way my wife or I would have agreed to a $446.00 service. When my wife continued to ask, Brad disappeared and my wife was left standing at the counter to pay the bill. Apparently I paid for the service guys to stay late because Brad overbooked. So if you like being lied to and stolen from head on over to Superstition Springs, home of the liars and thieves. More