Courtesy Kia

My wife brought our Kia Sorento in for a oil change about 3 weeks ago when she arrived in Mesa. I flew in Friday and Saturday morning noticed the splash shield was hanging down. When I looked at it I noticed 3 weeks ago when she arrived in Mesa. I flew in Friday and Saturday morning noticed the splash shield was hanging down. When I looked at it I noticed it was missing 4 of the screws that hold it on. I had her call the service department and after the guy gave her a hard time he said to bring it down and they would put the screws in. When we brought it in I let them know it was missing 4 screws that I noticed. The guy ( I believe his name was Johnny) was very rude. But he said to wait in the waiting room, and he would have it fixed. We went to the waiting room. After sitting there a while my wife looked out and said she thought she seen our car in the lot. We sat there about another 15 minutes and went out to look. It was sitting there and looked like the piece was not hanging down anymore. My wife went in to get the keys and was ignored while the service guy was laughing ang talking to another employee. After standing at his desk for a while she finally interrupted him and asked for the keys. Without saying a word he grabbed the keys and rudely handed them to her and we left. When I got home I looked under the car and it was still missing 3 of the screws. I called back and talked to Johney and he said I could bring it back. I asked to talk to the service Manager and he said he was the service manager. We want this fixed and when we purchase our new Sorento in a couple months we will try a different dealer. Thanks More

Jonny was amazing in taking care of our vehicle needs . He is always helping Make sure our car runs perfect . He is always helping Make sure our car runs perfect . More

Dealership is great fast and efficient great service team great dealership nice clean waiting areas if you wanna wait to pick up your car from service very clean property very nice selection of cars if you’r great dealership nice clean waiting areas if you wanna wait to pick up your car from service very clean property very nice selection of cars if you’re interested More

The service Department superb great customer service Davis and Jeremy was very polite and respectful and caring Davis and Jeremy was very polite and respectful and caring More

Best experience. No stress and no pushing. The people are genuinely friendly. Would highly recommend. No stress and no pushing. The people are genuinely friendly. Would highly recommend. More

In the 2 1/2 years of owning my Kia Sportage, all maintenance service has been done at this dealership. The service department has treated me respectfully, professionally, and made sure all concerns maintenance service has been done at this dealership. The service department has treated me respectfully, professionally, and made sure all concerns were addressed. Since I drive a distance, I wait for my Sportage while it's being serviced. I've never had to wait longer than the guesstimated time given and most of the time, service was completed earlier. The waiting area for customers is clean, comfortable and allows work space for those with laptops and tablets. The ladies restroom is clean and not foul smelling. There is a good assortment of foods and beverages to be purchased while waiting or shopping. I don't hesitate to refer others to this dealership for Kia service. More

Everything about our Kia Soul purchase as smooth as silk! So much so, we are going to buy another from James/Courtesy. James, our sales person, is VERY knowledgable about his product, professional, courteous So much so, we are going to buy another from James/Courtesy. James, our sales person, is VERY knowledgable about his product, professional, courteous, and NOT pushy. I prefer communication via txt, and James as great in that regard. More

Dealership was reat to work with. Very Quick service. Sales department was great to work with! Very Quick service. Sales department was great to work with! More

Thanks Donovan and courtesy Kia for keeping the forte running in top condition and I'm always happy with the short wait time visit courtesy kia for all your service needs running in top condition and I'm always happy with the short wait time visit courtesy kia for all your service needs More

They seemed great at first—until they weren’t. After multiple attempts, they failed to fix my tire pressure sensors. Despite that, they refused to offer a refund. Now, the service advisor, Donovan After multiple attempts, they failed to fix my tire pressure sensors. Despite that, they refused to offer a refund. Now, the service advisor, Donovan, won’t even return my calls. Extremely disappointing. I would not recommend this dealership. More