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Courtesy Nissan - Service Center

Richardson, TX

4.6
738 Reviews

738 Reviews of Courtesy Nissan - Service Center

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September 11, 2025

It’s good copretiv persons. Great job no complaints good experience maybe more better servicing More

by alhafeez34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2025 -

Courtesy Nissan responded

We're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Richardson!

September 09, 2025

Customer service is very poor. Few of the sales reps I dealt with were ok. I go there because it’s convenient- close to my office. More

by lamborginc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Courtesy Nissan responded

Thank you for sharing your feedback with us. I’m sorry to hear about your experience with our customer service, that’s not the level of care we strive to provide. While I’m glad our location is convenient for you, I’d like the opportunity to make things right and ensure your future visits are much better. Please feel free to reach out to me directly at 972-792-5657, I'd love to turn this experience around for you!

September 08, 2025

AMAZING! !! Everyone was friendly, Professional, and Shauna my service writer was incredible!!! I will ONLY take my vehicle to this dealership! More

by Alison B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2025 -

Courtesy Nissan responded

Thank you for taking the time to let us know how we did. We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. We hope you have a great day!

September 08, 2025

Courtesy Nissan completed my oil change quicker than I expected. The customer service at this dealership is great! More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2025 -

Courtesy Nissan responded

Greg, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Richardson. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 06, 2025

It was a pleasure to take my car to your facility. I recently moved to the area and I needed to have some maintenance done on my Rogue. Robert made sure that I was well informed about what needed to More

by estradaamh6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2025 -

Courtesy Nissan responded

Thank you for choosing us and welcome to the area! We’re so glad Robert took the time to explain everything clearly and make sure you felt confident in the maintenance on your Rogue. It’s great to hear you had such a positive experience, and we look forward to being your trusted service center for years to come. Thank you again from all of us at Clay Cooley Nissan of Richardson!

September 05, 2025

I am very satisfied with the service from your dealer. You provide good service, good communication, and timely delivery. More

by Khoi Tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akanimoh Inyang
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Sep 09, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you’re very satisfied with our service, communication, and timely delivery. Providing a smooth and positive experience is always our goal, and we look forward to serving you again in the future!

September 05, 2025

Scott was great. We made an appointment that morning and had our car back by noon. More

by kellyorlando4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2025 -

Courtesy Nissan responded

Thank you for sharing your experience! We’re glad to hear Scott was able to take great care of you and get your vehicle back so quickly. We appreciate your business and look forward to seeing you again on your next visit!

September 03, 2025

I would say that the service is good but the wait time is a bit longer than usual. More

by r.abalos19
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2025 -

Courtesy Nissan responded

Thank you for sharing your feedback! We’re glad to know you’re happy with the service you received. We also appreciate your patience regarding the wait time, and we’ll continue working to make your visits quicker and more convenient.

September 01, 2025

Nice and very knowledgeable. Respected the face that I had other plans. Got me in and out very quickly! More

by randlandscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Courtesy Nissan responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 01, 2025

Excellent customer care and service. From the second I walked in till I picked up my car Shana was incredible More

by Alizashmueli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience from start to finish. Shana truly cares about providing excellent customer care, and I’m glad she was able to make your visit such a positive one. We appreciate your feedback and look forward to serving you again in the future!

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