Back

Courtesy Nissan - Service Center

Richardson, TX

4.6
738 Reviews

738 Reviews of Courtesy Nissan - Service Center

Sort by
July 15, 2025

The dealership is clean and the service representatives were friendly. The agent I worked with Shauna was great. She communicated well in letting me know the status and recommendations for my car. She did More

by tamara.c.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Courtesy Nissan responded

Hi Tamara! Thank you for the wonderful review! We're glad you had a great experience with our team and that Shauna took excellent care of you. Clear communication and quality service are what we strive for, and we're happy to hear she delivered both. We'll be sure to share your kind words with her!

July 15, 2025

Scott was great. I appreciate his kindness and he was very thorough. Made sure everything was taken care of. More

by MCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Courtesy Nissan responded

Hello! we're glad to know you had such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

Robert was great ,very helpful and knowledgeable. I was done very quickly and was on my way as promised. More

by rangelone58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Courtesy Nissan responded

Thank you for the kind words! We're happy to hear Robert took great care of you and got you back on the road quickly. We appreciate your business!

July 11, 2025

They get your vehicle taken care of in a timely manner and you on your way with no problems! More

by jordan_jgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Courtesy Nissan responded

Hi Jordan, thank you for the great review! We're glad to hear you had a smooth and timely experience. If there's anything else we can do for you, don't hesitate to reach out!

July 11, 2025

Went to get my car service as the service light AND the wiper fluid lights were on. Once they gave the car back, lights were still on and was told they will go off. Only they didn’t and I found out the win More

by jachara.richmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Courtesy Nissan responded

Hi Jachara! Thank you for bringing this to our attention. I’m sorry to hear about your experience and understand how frustrating that must have been. I’ve left you a voicemail and a text, as I’d really like the opportunity to make this right. Please feel free to reach out at your convenience at 972-792-5657 we’re here to help.

July 06, 2025

Overpriced. Lost my wheel lock key. Incredibly hard to get a hold of once you leave. Incredibly dissatisfied with the service More

by ny4067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AK
Jul 10, 2025 -

Courtesy Nissan responded

We’re very sorry to hear about your experience and truly apologize for the inconvenience. Losing your wheel lock key and having difficulty getting in touch with us is far from ideal, and we understand your frustration. Please reach out to us at 972-792-5657 so we may assist you in moving forward towards a resolution.

July 04, 2025

You will have to follow up on their work. pencil whipping on their service work. More

by cserna3306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Courtesy Nissan responded

Thank you for taking the time to leave us feedback about your experience with us. Please contact us at 972-792-5657 when you have an opportunity, and we will be more than happy to try and turn your experience around.

July 03, 2025

I had a great experience with the service department. Will definitely come back again for service. More

by sylvia9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Courtesy Nissan responded

Hello! thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

i have 3 Nissan cars and i am with courtesy Nissan for 15years.recently i had an offer from courtesy that oil change,vacum,car wash and multi point inspection for $29.99.They did the oil change but not va More

by psluke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Courtesy Nissan responded

Thank you for being a loyal Courtesy Nissan customer for the past 15 years, we truly appreciate your continued trust. We're very sorry to hear about your recent experience and understand how disappointing it must have been, especially after making the long drive from Wylie. We’d be happy to take care of the missed services and look into your back door issue anytime that works for you. Please don’t hesitate to reach out at 972-792-5657 so we can make things right.

July 01, 2025

Very nice place to do your car service, no push around to an extra service. Thank you More

by eskendertewolde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Courtesy Nissan responded

Thank you so much for the kind words! We're glad to hear you had a smooth and pressure-free experience. We truly appreciate your trust and look forward to serving you again in the future!

...
10
...