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Courtesy Nissan - Service Center

Richardson, TX

4.6
738 Reviews

738 Reviews of Courtesy Nissan - Service Center

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September 01, 2025

It was a good experience taking my truck to get work done by kind courteous professional people More

by Ren429166@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2025 -

Courtesy Nissan responded

Thank you for sharing your experience with us! We’re glad to hear that our team provided you with kind, courteous, and professional service while taking care of your truck. We truly appreciate your trust in us and look forward to serving you again!

August 30, 2025

Scott was extremely helpful and courteous. He was very knowledgeable, answered all of my questions and returned my car washed and within an hour. I will definitely ask for him for my next vi More

by judy.buss
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Courtesy Nissan responded

Hi Judy, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 30, 2025

Shauna has given excellent assistance with my car. Very professional and knowledgeable. Also, she followed up with me on my questions and repair issues. Her expertise and prompt responses are gre More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Courtesy Nissan responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 29, 2025

Service was fine and prompt. However, I was appalled when they wanted to charge 3% extra for using my credit card, which is a cost of doing business. Doubtful I will be back. More

by keng19406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Courtesy Nissan responded

Thank you for sharing your feedback. We’re glad to hear your service was prompt, but we’re very sorry for the frustration caused by the credit card surcharge. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us 972-792-5657.

August 29, 2025

They are courteous and friendly. Oil change and tire rotation took less than an hour. More

by Burr
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Schille
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Courtesy Nissan responded

Thank you for your kind words! We’re glad our team could provide you with courteous service and get your oil change and tire rotation completed so quickly. We look forward to seeing you again at your next visit!

August 28, 2025

Robert was extremely helpful! Very knowledgeable and easy to work with. I'd definitely recommend him to anyone. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

Courtesy Nissan responded

Rebecca, thank you so much for the kind words! We’re thrilled to hear Robert was knowledgeable and easy to work with. We’ll be sure to share this with him. If you need anything at all, we’re here to help!

August 28, 2025

Shauna is fast, efficient, pleasant and professional. I will always ask for her when I go in for service. More

by roylyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

Courtesy Nissan responded

We truly appreciate your feedback. Shauna will be delighted to know she provided such efficient and professional service. Thank you for your loyalty, we look forward to serving you in the future.

August 25, 2025

I always get excellent effiicent service from AK and the service department at Courtesy Nissan More

by robinson16046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Aug 27, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Richardson. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 25, 2025

He is a good and supported man, really ii appreciate them and loved them. Thanks. More

by mumtazahmed207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Courtesy Nissan responded

Thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

August 25, 2025

Shauna Harris was a joy to work with. She was very courteous and friendly. Her communication skills was amazing. She made sure we were informed through out the whole experience. More

by wyliemorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Courtesy Nissan responded

We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. If you have any further questions, please don't hesitate to reach out!

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