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Courtesy Nissan - Service Center

Richardson, TX

4.6
738 Reviews

738 Reviews of Courtesy Nissan - Service Center

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August 22, 2025

Courtesy Nissan is one of the best dealerships to purchase and have your car serviced at. Everyone is always so pleasant, polite and helpful. I haven’t had a bad experience yet. I’ll update this if I More

by bri2nye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such great experiences with both sales and service here at Courtesy Nissan. Our team truly values making every visit pleasant and helpful. We look forward to continuing to serve you, and we’ll work hard to make sure you never have to update that review!

August 20, 2025

The service department was able to complete the services I needed within a timely manner More

by tim.hart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Courtesy Nissan responded

Thank you for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 20, 2025

Customer service is great with a friendly environment. My advisor Scott walked me through the process with ease. More

by Deshon Layton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Courtesy Nissan responded

Hi Deshon, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 19, 2025

Bad service, in service department, they could not find my warranty and did not care about it. employees don’t care for their customers, hope I can go to trophy Nissan in mesquite. I requested a copy of m More

by zoilabedoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Courtesy Nissan responded

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m truly sorry to hear about your experience with our service department and the frustration it caused. It’s never our intention for a customer to feel that their concerns or requests are not taken seriously. I’d like to personally look into your warranty information and make sure you receive the copy you requested. Please reach out to me directly at 972-792-5657 so I can assist you right away and work to resolve this matter. We value your feedback and would appreciate the opportunity to regain your trust.

August 19, 2025

Rcvd email from Nissan Corp stating need Rogue in for recall... called Shauna And she confirmed ..when arrived appt last Friday 7 a m . Shauna said Corp has Not confirmed... wasted my morning More

by rbirchler63
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Courtesy Nissan responded

Hi there, this is Angela, Owner Loyalty Manager at Courtesy Nissan. I’m really sorry for the inconvenience and frustration this caused. It sounds like there was a disconnect between the Nissan notice and our appointment confirmation, and I apologize that you made an early trip only to find we didn’t have the recall approved on our end. I’d like to make this right and get your Rogue taken care of as soon as possible. Please contact me directly at 469-655-6745 or 972-792-5657. Thank you for bringing this to our attention and we would love the chance to make this right.

August 19, 2025

The guy was great working to get my vehicle ready for me when I really needed it he was very helpful More

by monaburchfield13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Courtesy Nissan responded

Thank you so much for your positive comments about Clay Cooley Nissan Richardson! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 19, 2025

Work went as well planned. Scott was very knowledgeable and helpful. He communicated with me before, during g and after the work was completed. More

by hardwired2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Courtesy Nissan responded

Hi there, thank you for taking the time to share your feedback. We’re glad to hear Scott was knowledgeable, helpful, and kept you informed throughout the process. We appreciate your kind words about his service. Since you rated us 3 stars, we’d love to learn what we could have done better to turn your experience into a 5-star visit. Please feel free to reach out to me directly at 972-792-5657, your feedback is valuable to us, and we’d like the chance to improve.

August 19, 2025

The service department was able to complete the services I needed within a quick time frame. Friendly service. More

by SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Courtesy Nissan responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2025

It was a better sevice this time, Im glad they fix the problems of my car More

by carlosmurillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Courtesy Nissan responded

Carlos, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 18, 2025

Scott was really knowledgeable and super helpful, first time at this dealer and will come back because of him. More

by pjoseline23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Richardson. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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