Courtesy Nissan - Service Center

Courtesy Nissan responded

We’re sorry to hear about your experience and the frustration it caused. That’s certainly not the level of service we aim to provide, and we appreciate you bringing this to our attention. We understand your concern regarding the warranty cancellation timing and would like to take a closer look to ensure everything is handled properly. Please feel free to call me directly at 972-792-5657 or 469-655-6745 so we can review the details and work toward a resolution. Your satisfaction is important to us, and I’d like the opportunity to personally make this right. — Angela, Owner Loyalty Manager

Courtesy Nissan responded

Thank you so much for the great review! We're happy to hear you enjoy using our online appointment system and that our team is taking great care of your vehicle. Your trust and support mean a lot to us — we look forward to seeing you at your next service visit!

Courtesy Nissan responded

Thank you for the great feedback! We’re so glad to hear that Shauna provided you with honest, no-pressure service. She’s a true asset to our team, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again!

Courtesy Nissan responded

Thank you so much for the love! We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan Richardson. We’ll be sure to share your kind words with her! Let us know if there’s anything else we can do for you.

Courtesy Nissan responded

Thank you for the awesome review! We’re so glad to hear that Shauna took great care of you and got everything resolved. She truly goes above and beyond for our customers, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to seeing you again!

kbecherer18 responded

It’s very refreshing to work with Shauna. I have never likedf taking my car to any dealership to have anything done on my car. Shauna makes it easy to work with and has changed my feeling about dealership service departments. Customers come first with her and that us refreshing ! She is a valuable member of your staff.. Be sure you take good care of her!

Courtesy Nissan responded

Thank you for the kind words! We’re so glad you had a positive experience with our team and felt comfortable during your visit. It's always great to hear that our guests enjoy the space while their vehicle is being serviced. We look forward to serving you again!

Courtesy Nissan responded

Thank you so much for your kind words and five-star review! We're thrilled to hear that you had a great experience and felt genuinely cared for. Providing excellent service and treating our customers with respect is what we strive for every day. We truly appreciate your support and look forward to serving you again in the future!

Courtesy Nissan responded

Thank you so much for the awesome review! We’re thrilled to hear how much you appreciate Shauna, she truly does go above and beyond for our customers. We’ll make sure she sees your kind words! We’re lucky to have her on our team, and we’re grateful for your continued trust and support. We look forward to seeing you again!

Courtesy Nissan responded

Thank you for the great feedback! We're so glad your first experience with us left a positive impression. It was a pleasure having you, and we look forward to welcoming you back in the future!

Courtesy Nissan responded

Thank you for the kind words! We're glad to hear Merari took great care of you and respected your time. We’ll be sure to pass along your feedback to him. We look forward to seeing you again when you’re due for your next service!