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Courtesy Nissan - Service Center

Richardson, TX

4.6
738 Reviews

738 Reviews of Courtesy Nissan - Service Center

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August 04, 2025

My representative Michael made sure I was taken care of and answered all my questions. More

by Keona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Courtesy Nissan responded

Thank you for your feedback! We're glad to hear that Michael provided you with attentive service and took the time to answer all your questions. We appreciate your trust and look forward to assisting you again in the future!

August 04, 2025

I've been a client of Courtesy Nissan for many years, in it is the first time that I'm very disappointed, the service was incomplete, did not rotate the tires, the washing of the car was bad, the dashboard More

by carlosmurillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micheal Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2025 -

Courtesy Nissan responded

Thank you so much for being a loyal customer over the years, we truly appreciate you. I’m really sorry to hear your recent visit didn’t go as expected. That’s not the level of service we want for you. I gave you a call but wasn’t able to reach you. When you have a moment, I’d love to connect and make things right. Please call me at 972-792-5657.

August 02, 2025

Michael has been so helpful! He has now helped with both of my kids Nissan Rouges. He is great at communicating and really makes us feel like he cares. Thank you so much! More

by kris10l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Richardson. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 02, 2025

Scott was very clear in terms of what needs to be done and what can wait. I had worked with him couple of times in the past and the experience has always been wonderful with him More

by joshi.ketan20390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Courtesy Nissan responded

Thank you so much for the kind words! We're thrilled to hear that Scott has consistently provided you with clear, trustworthy guidance and a great experience. We'll be sure to pass along your feedback to him—he'll really appreciate it. We look forward to continuing to serve you in the future!

August 02, 2025

service guy was amazing explained things in terms I could understand Great guy, very helpful More

by sandymdavenport
Recommend Dealer
Yes
Employees Worked With
Don’t have my paperwork with me. Please look it up.
Aug 03, 2025 -

Courtesy Nissan responded

Thank you for the great feedback! We're glad to hear our service advisor took the time to explain everything clearly and made your visit a positive one. We’ll be sure to pass along your kind words, he’ll really appreciate it!

August 01, 2025

All I had was an oil & filter change (plus car wash), and it book 2 hrs. 15 min.--way too long. More

by marilynrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Courtesy Nissan responded

Thank you for your feedback. We apologize for the extended wait time during your recent visit. While we aim to provide thorough service, we understand that 2 hours and 15 minutes for an oil and filter change is longer than expected. Your time is valuable, and we’re actively working on improving our efficiency. We appreciate your patience and hope to provide a faster experience next time.

August 01, 2025

Staff was efficient and very friendly. No pressure on additional services but very knowledgeable. Great Service! More

by mdlbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Courtesy Nissan responded

Thank you for the great feedback! We’re so glad to hear that our team provided efficient, friendly, and pressure-free service. Our goal is always to offer knowledgeable support and a comfortable experience. We truly appreciate your visit and look forward to seeing you again!

July 31, 2025

I explained to Robert that my vehicle had insurance covering repairs and there was a $100 deductible that I would pay. Robert contacted the insurance company and explained what repair was needed and t More

by jlhitt1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Courtesy Nissan responded

Thank you for sharing your experience! We're glad to hear that Robert took the time to coordinate with your insurance company, clearly communicated the repair process, and ensured everything—from the approved repairs to the oil change and inspection—was handled smoothly. We truly appreciate your trust in us and are happy Robert kept you informed every step of the way. We look forward to serving you again in the future!

July 31, 2025

AK is very professional advisor and did his best with both communication and making sure service was performed satisfactorily More

by saleem.siddiqui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Akanimoh
Aug 02, 2025 -

Courtesy Nissan responded

Thank you for your kind words! We're so glad to hear that AK provided you with excellent service and clear communication throughout your visit. He’s dedicated to ensuring every customer leaves satisfied, and we truly appreciate you recognizing his efforts. We look forward to seeing you again!

July 31, 2025

Scott is aways amazing, I had been out of town with an emergency, I had no appointment, Scott got me in and out quickly and is very trustworthy! More

by Lollarlita68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Courtesy Nissan responded

Thank you for sharing your experience! We’re so glad Scott was able to assist you during a stressful time and get you taken care of quickly. His dedication and trustworthiness truly make a difference, and we’re grateful to have him on our team. We appreciate your loyalty and look forward to your next visit!

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