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Courtesy Nissan - Service Center

Richardson, TX

4.6
738 Reviews

738 Reviews of Courtesy Nissan - Service Center

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July 31, 2025

Worked with Shauna. She is amazing. I called her about my horn not working and the car only being 1.5 years old... She was able to get me in the next day with a loaner a More

by jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2025 -

Courtesy Nissan responded

Thank you so much for the amazing feedback! We're thrilled to hear that Shauna was able to step in and take care of everything quickly and smoothly. It’s great to know she and the Courtesy team could deliver the service and support you needed when others couldn’t. We truly appreciate your kind words and look forward to helping you again in the future!

July 30, 2025

Communication was seamelss, the waiting area was clean and comfortable. . Friendly service. Thank you Shauna! I appreciate your assistance. More

by Srod911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2025 -

Courtesy Nissan responded

Thank you so much for the great feedback! We’re happy to hear that your experience was smooth and comfortable. Shauna will be thrilled to know her friendly service made a difference. We truly appreciate your visit and look forward to serving you again soon!

July 30, 2025

Other than too much time every thing is very good. Robert is very professional agent and did his best More

by rabil63
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2025 -

Courtesy Nissan responded

Thank you for your honest feedback! We’re glad to hear that Robert provided you with excellent service and professionalism. We do apologize for the time it took and truly appreciate your patience. We're always looking for ways to improve, and we hope to make your next visit even more efficient. Thanks again for choosing us!

July 29, 2025

I have not had any issues with this dealership. Ms. Harris has been the best service advisor I have ever had dealing with at Courtesy Nissan Richardson, TX. More

by mstzred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that Ms. Harris has provided such an exceptional experience. She truly cares about every customer, and it means a lot to know her efforts have made a lasting impression. We appreciate your continued trust in Courtesy Nissan of Richardson!

July 28, 2025

Shauna Harris is a beast handing all of her customers, on the phone and in the facility as well I will tell everyone with a Nissan to come to her. More

by PORTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Courtesy Nissan responded

Thank you so much for the amazing review! We’re thrilled to hear how impressed you were with Shauna’s service, she truly goes above and beyond for every customer. We appreciate you recommending her and look forward to welcoming anyone you send our way. Thanks again for being part of the Courtesy Nissan family!

July 28, 2025

Michael is a pleasure to work with. He keeps us informed of what we need to keep our vehicle running. More

by loraymontgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Courtesy Nissan responded

Thank you for the kind words! We're so glad to hear that Michael has been such a pleasure to work with. Keeping our customers informed and their vehicles running smoothly is what we strive for. We appreciate your trust and look forward to seeing you again!

July 28, 2025

They felt really confused and al over the place. Couldn’t answer simple maintenance questions regarding their own product. I lost all trust in Nissan and want to sell my car really badly now. They More

by abdullahrafiq71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Schille
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2025 -

Courtesy Nissan responded

Thank you for taking the time to leave a review. We’re sorry to hear you’re still feeling frustrated, especially since we’ve already worked with you directly to find a resolution. We always aim to provide clear and accurate service, and we regret that your experience didn’t meet those expectations initially. If there’s anything further we can assist you with, please don’t hesitate to reach out, we're here to help.

July 27, 2025

All I can say is always professional, always patient (with a senior) and Scott is always a wonderful representative. More

by dlglover622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words! We're honored to have earned your trust, and we're especially glad to hear that Scott continues to provide professional and patient service. We truly appreciate you and look forward to welcoming you back anytime!

July 25, 2025

Very fast and friendly service! Merari Blanco did a great job in explaining the services performed. More

by cindy38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merari Blanco
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Jul 28, 2025 -

Courtesy Nissan responded

We are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

July 25, 2025

25K Service Window Scott was amiable, communicative, and transparent. Would 10/10 recommend to a friend. More

by nathanlwatson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Courtesy Nissan responded

Thank you so much for your kind words! We're thrilled to hear that Scott provided an excellent experience during your 25K service. We truly appreciate your recommendation and look forward to serving you again in the future. Safe driving!

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