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Courtesy Nissan - Service Center

Richardson, TX

4.6
738 Reviews

738 Reviews of Courtesy Nissan - Service Center

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July 21, 2025

The main complain I have is that I received a quote to execute a job (VTC flush) for 303 USD, then a week later I’ve got a coupon for 15% off. I went to the dealer to perform the job and I ended up paying More

by frannyjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Courtesy Nissan responded

Hi Franny, this is Angela, I'm the Owner Loyalty Manager here at Courtesy Nissan. Thank you for taking the time to share your feedback. We're glad to hear you were satisfied with the service overall, but we sincerely apologize for the frustration regarding the pricing. We understand how important transparency is, and it’s never our intention to make you feel disrespected. Additional fees and taxes can sometimes impact the final amount, but we agree that it should have been communicated more clearly. We appreciate you bringing this to our attention and will use your feedback to improve how we present pricing in the future. If you’d like to speak further about your experience, please don’t hesitate to reach out at 972-792-5657.

July 21, 2025

Scott was professional and knowledgeable. My questions were answered and he did not pressure me for any repaired that my car needs. More

by lamin14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Courtesy Nissan responded

Thank you for the great feedback! We're glad to hear that Scott provided you with a professional and pressure-free experience. It's important to us that our customers feel informed and comfortable throughout their visit. We appreciate your trust and hope to see you again soon!

July 18, 2025

Staff is always friendly and helpful. Low pressure and sometimes they even go out of their way to help you. More

by davidmbradford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2025 -

Courtesy Nissan responded

Hello Davidmbradford, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 17, 2025

They were great my service writer was great she listen to my problem and got on it and got everything fixed she was super More

by monaburchfield13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Courtesy Nissan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Courtesy Nissan. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 17, 2025

They are amazing help. Knowledgeable, quick, nice. I love going to this location. Will be back. More

by salinas.josemario23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Courtesy Nissan responded

Salinas.josemario23, we are so pleased you enjoyed your visit to Courtesy Nissan! We hope to be of service to you again in the future. Best wishes, Courtesy Nissan

July 17, 2025

Fast, friendly, focused, and professional. No up pricing nor pressures. Glad to see an improvement. More

by robles0396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Courtesy Nissan responded

Hello Robles0396, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

July 17, 2025

Great service, great communication. Good customer experience, will continue to do business with courtesy Nissan More

by Kbootx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2025 -

Courtesy Nissan responded

Hi Kbootx, thank you for taking the time to leave a review for us at Courtesy Nissan. We're happy we could meet your expectations! We hope to see you soon!

July 16, 2025

Michael is a wonderful representative, he text me all the details of what I need to do for my car I told all my friends about it More

by MR_PETERNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Courtesy Nissan responded

Hello! thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 15, 2025

Louis was great. You demanded 15 words. word, word word word, word word word, word More

by jim.greenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis
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Jul 18, 2025 -

Courtesy Nissan responded

Hi Jim! we're happy you found our staff to be so supportive during your experience here at Courtesy Nissan. Thanks for the recommendation, and have an amazing day!

July 15, 2025

Love going to Richardson Nissan to get my car serviced. Everyone is great. However there is too many Nissan surveys to fill out. Please change this Nissan More

by elizabeth.guia11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Courtesy Nissan responded

Hi Elizabeth! We're glad to hear we delivered such a great experience and thank you for your honest feedback about surveys. If there's anything further we can do for you, we are happy to help!

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