Courtesy Subaru of Chico

I recently purchased from Alan and Bill. I had a great experience and would recomend them to anybody! They are fair and friendly! I got a great deal! And the used car selection was HUGE! experience and would recomend them to anybody! They are fair and friendly! I got a great deal! And the used car selection was HUGE! More

Courtesy Motors service department is extremely mediocre at best. The workers are rude and slow. They don't give a hoot how long you've been waiting. Most expensive place in town for any sort of work. Al at best. The workers are rude and slow. They don't give a hoot how long you've been waiting. Most expensive place in town for any sort of work. Also not open on the weekends. More

The kid that helped me out didn't seem to know much about people skills, sales skills, or even the car he was trying to pitch. He didn't know anything about the Subaru's and never even asked for our informat people skills, sales skills, or even the car he was trying to pitch. He didn't know anything about the Subaru's and never even asked for our information. More

I was treated very professional from the minute I walked in the door. They worked a trade in for me that allowed me to lease a new vehicle. The truck I wanted. The GM got involved and made me feel like I in the door. They worked a trade in for me that allowed me to lease a new vehicle. The truck I wanted. The GM got involved and made me feel like I was the best client they have had. I would highly recommend them to anyone buying a new vehicle. More

My wife and I recently purchased a new Buick Regal turbo from Alan Ramos and Courtesy Motors-Chico and we were very pleased with the experience. Alan was polite, courteous, very helpful and most of all not from Alan Ramos and Courtesy Motors-Chico and we were very pleased with the experience. Alan was polite, courteous, very helpful and most of all not pushy. I will not hesitate to recommend Alan or this dealership to anyone interested in buying a car. I've purchased several new cars in my life and this was the best experience of all of them. Thank-you Alan and Courtesy Motors! We love the Regal! More

This dealership has to have been the least friendly and helpful dealerships I have ever been to. I have come in multiple times and never left satisfied. I ordered a part here and they told me it would be helpful dealerships I have ever been to. I have come in multiple times and never left satisfied. I ordered a part here and they told me it would be ready the next week but when I called they said they didn't have the part and they would call me when it was in but they never called me back and two weeks had gone by without a phone call so I called again and they made me feel like it was my problem. Another time I went in regarding warranting something on my Subaru and they were no help at all and said that they could not help me which was complete bs because it was a pretty general problem. I would not recommend anyone to even bother with their service department. I am even gonna drive to the Roseville service center because its not even worth giving this lousy dealership any business. Another note to add is that none of their staff and personnel look like they enjoy their jobs nor are they passionate or helpful with anything. This is why I believe they are a VERY BAD dealership. More

We used a well regarded and competent broker to purchase a Yukon XL Denali from Courtesy Motors. We went to exhaustive lengths to ensure our final order would be accurate. Five weeks later and ready to sp a Yukon XL Denali from Courtesy Motors. We went to exhaustive lengths to ensure our final order would be accurate. Five weeks later and ready to spend $66K, our vehicle arrived without the wheels we had ordered. To add insult to injury, the driver who delivered our new vhicle, Tom was kind enough to eat fast food in the vehicle on the way to our home and didn't know anything about the vehicle and so was unable to answer even basic questions. Keith Excel took responsibility for the innacurate order as did Rick Yorton stating it was a simple error as they input the order to GMC. We appreciate that people can make errors and wanted desperately to get the car we need for our family. However, while this debacle may have started innocently it cascaded through through Courtesy Motor's incompetenceand unwillingness to make good on a very bad situation which they created and we had to suffer through. Courtesy Motors incompetence meant I had to re-insure my old vehicle and that I will have to re-do loan paperwork with USAA. Perhaps, Courtesy Motors sells a great number of these vehicles every month and our business is of little specific interest, but it’s a lot of money in our world and Courtesy Motors owed us a clean and professional transaction that we could feel good about. CM does not understand attention to detail, customer service or loyalty to the GMC brand and so, to our continued detriment and disappointment, we are voting with our feet. More

My family and I have been customers of Courtesy Motors My family and I have been customers of Courtesy Motors for over 25 years. I am very surprised to see negative ratings on this dealership because that My family and I have been customers of Courtesy Motors for over 25 years. I am very surprised to see negative ratings on this dealership because that has not been oue experience wuth them in many interactions with sales and service. We have alwayus found them to be honest and straight forward as well as friendly which has caused us to feel very comfortable whenever we utilize their services. I can only say you need to try them for yourself and make up your own mind. More

I purchased my BMW through a car broker who referred me to this dealership and I still regret going with the offer because of $200 savings over a local Bayarea dealer. In retrospect I would have rather pai to this dealership and I still regret going with the offer because of $200 savings over a local Bayarea dealer. In retrospect I would have rather paid $500 more just to avoid dealing with the people at CourtesyMotors. The buying experience with Courtesy Motors was the worst. I will probably not buy a BMW anymore simply because of the horrible experience I had so here is my story: After ordering my new car from the factory (through CourtesyMotors) I did not hear back from the dealership at all. I did not have an order confirmation or any other paperwork. When I called a month after ordering they just said: "Yes we ordered it but we don't know anything about the status." They promised to get back to me when they knew something so I waited another month before I called again just to hear that the car had shipped from Spartanburg and was on its way. Why don't I receive a call about that?? 9 weeks after ordering and they don't feel like it is time to give their customer an update? You have to beg for everything at CourtesyMotors and when they say they will get back to you it will never happen - one way communication. Not a single time has anybody at Courtesy (that includes sales, parts, and finance) who promised to call me back actually followed up on their promise - very disappointing. When they delivered the car to me they were in a big rush and so we were not walked through the contract but had to sign on the spot more or less. A big mistake as the price on the contract was NOT the negotiated price from the order. I got lucky because I had a car broker involved who clarified things for me. It still required countless emails and phone calls with Courtesy Motors where they tried to make it appear as if the overcharge were normal fees. Also, now that the car was sold the tone on these calls was a lot more rude than before. In the end a new contract was written and submitted to the financing bank. I am still waiting for the bank to lower my loan amount. I am not sure if these 'mistakes' are normal with car dealers in the US (my first new car here) so I can only suggest to anybody buying a new car out there to diligently compare ALL numbers on the order with the numbers on the contract. I am certainly done with BMW let alone CourtesyMotors! More