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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
207 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 207 reviews

May 23, 2025

The dealership is new, the staff were friendly & helpful. We have had a good experience so far. More

by Tawnafree
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025

Spent a little more time in waiting then the wife wanted, between operations.. With no trade in and paying cash, it could of been faster. More

by fredjm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025

From start to finish, was a good experience. Love the car, looking forward to working with the service people in the future More

by jackcurtis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott mullican
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May 10, 2025

Best auto purchase ever! Juan Carlos DeLeon provided outstanding sales support and expertise, as did the rest of the team. He was very courteous and ensured the purchase proc More

by ijackson3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Carlos DeLeon
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May 16, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear that Juan Carlos DeLeon and the rest of the team at Covert Cadillac Bee Cave made this your best auto purchase ever. Juan Carlos takes great pride in providing expert guidance and a smooth, courteous experience from start to finish. We truly appreciate your trust in us and look forward to helping you again when you're ready for your next vehicle! – The Covert Cadillac Bee Cave Team

May 06, 2025

I am satisfied. The last service was great!! I had an unsatisfied service before but you guys made an effort and fixed the issue. That’s why I return to you guys aga More

by ROMONENA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 16, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your honest and thoughtful review! We’re glad to hear that your most recent visit to Covert Cadillac Bee Cave was a great one and that our team was able to make things right after your previous experience. Your trust and continued business mean a lot to us, and we're committed to providing the quality service you deserve every time. Thanks again for giving us the opportunity to earn back your confidence—we truly appreciate it! – The Covert Cadillac Bee Cave Team

May 06, 2025

LET DOWN once again 6 months after repurchase once again still dealing with Cadillac has been a frustrating just buy this vehicle back and save me the trouble every week I get a phone call from Cadillac rep More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your experience. We understand how frustrating and exhausting it can be to deal with ongoing issues, especially when you've tried to be proactive by documenting and reporting them. It’s clear that this situation has caused you a great deal of inconvenience, and we’re sorry you’ve been left feeling this way. While we can’t change what’s already happened, we encourage you to continue working with Cadillac directly regarding the recall and any potential buyback options. They are best positioned to evaluate and resolve concerns at that level. We appreciate you taking the time to voice your concerns and hope you receive a resolution soon.

May 03, 2025

Great staff, courteous, easy in and out, comfortable waiting room area! Great drinks options, It could be better if some healthy snack options or some fruits in waiting area like oranges or apples. It c More

by CCHAKIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham service manager
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May 05, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the thoughtful review! We’re so glad to hear you had a positive experience at Covert Cadillac Bee Cave and that Wade Higginbotham provided you with excellent, courteous service—he’s a valued part of our team. We also appreciate your suggestion about adding healthy snack options like fruits to the waiting area—that’s a great idea and exactly the kind of feedback that helps us improve. Thank you again for your kind words and for choosing us!

April 29, 2025

It was good but definitely could be better. I had some issues because it was a bad communication. Salesman was very good, but the issue was on the Managment responsibility. More

by mygenieangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adler Guinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience. We’re happy to hear that your salesperson took good care of you, but we’re sorry to learn that communication issues affected the rest of your visit. Your feedback is valuable and will be shared with the management team to help ensure better communication moving forward. We appreciate your honesty and the opportunity to improve.

April 28, 2025

Highly Recommend! Alexander Davis was great to work with and went above and beyond to ensure we selected the best car for our family and also got the best deal possibl More

by SDB1995
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexander Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for the great review and recommendation! We are thrilled to hear that Alexander Davis made your experience at Covert Cadillac Bee Cave so positive. Our team is committed to helping every customer feel comfortable and confident throughout the car-buying process, and we’re glad Alexander went above and beyond to assist your family in finding the perfect vehicle. We appreciate your trust in us and look forward to serving you again in the future!

April 26, 2025

Salesman, Adler did good and was professional just missed to tell me something about transportation of my vehicle. I know this is the upper management decision (bad decision!) More

by mygenieangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adler Guinn
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. We’re glad to hear that Adler provided you with professional service. We do apologize for the miscommunication regarding the transportation of your vehicle and understand how frustrating that must have been. Your comments are important to us, and we will be sure to review this situation with our management team to help ensure better communication moving forward. We appreciate your business and the opportunity to improve.

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