Covert Chrysler Dodge Jeep RAM Bee Cave

Extreme Disappointment with Covert Ram in Bee Cave, TX I'm writing this review to share my firsthand experience with Covert Ram in Bee Cave, and to caution others considering purchasing a vehicle fr TX I'm writing this review to share my firsthand experience with Covert Ram in Bee Cave, and to caution others considering purchasing a vehicle from this dealership. I could leave no stars for this review I would. We purchased a used Audi Q7 on March 14, 2025, after being assured it had passed a rigorous multi-point inspection. We were also explicitly told we had 30 days to have the vehicle independently inspected, and that any mechanical issues discovered during that time would be covered and repaired by Covert--a key factor in our decision to proceed with the purchase. Within days of the purchase, we took the vehicle to a highly reputable European auto specialist. They found leaking motor mounts and cracked upper control arm bushings--significant issues that, in our opinion, should have been identified during any legitimate pre-sale inspection. We immediately returned the vehicle on March 19 and were assured by our salesperson, Kody K., that repairs would be completed quickly under the 30-day guarantee. What followed was weeks of frustrating back-and-forth. Covert could not determine internally which department would pay for the repairs--a baffling situation given the clear warranty terms we were promised. Ultimately, some of the repairs were completed, but only after significant delays and under our extended warranty, not the 30-day guarantee. This raises a troubling question: what would have happened had we not purchased the additional coverage? To make matters worse, we were told at the time of sale that a second key existed, but it would be held by the dealership until the insurance check cleared, and final paperwork was completed. When we picked up the vehicle from service on April 15, we were told the key could not be located but that a mobile locksmith would contact us the following week to provide a replacement. It's now July 1, and despite three separate follow-up attempts by phone and email, we have received no response and no spare key. The lack of accountability, poor communication, and broken promises have made this one of the most disappointing dealership experiences we've ever had. I strongly urge potential buyers to do their homework and consider other options before doing business with Covert CDJR. More

Shelby is awesome, always communicates updates, returns calls, always there for questions. She has done a great job to make sure all of my questions and needs are answered and addressed in a timely manner. calls, always there for questions. She has done a great job to make sure all of my questions and needs are answered and addressed in a timely manner. Thank you. More

Justin Brown was extremely helpful, and not pushy at all. By far the best truck buying experience I’ve had in the last 15 years. I will continue to buy from covert for all of our business needs. By far the best truck buying experience I’ve had in the last 15 years. I will continue to buy from covert for all of our business needs. More

Great service as usual. My favorite dealership in the area to get my car serviced. My favorite dealership in the area to get my car serviced. More

Have an issue with a RAM truck. Take it here. I did. Difficult cruise control issue. Service was excellent in every aspect. I’ll be back again when needed Take it here. I did. Difficult cruise control issue. Service was excellent in every aspect. I’ll be back again when needed More

Very good support in explaining the issue and how to correct. Easy to schedule appointments. correct. Easy to schedule appointments. More

Great customer service and completed the service in a timely manner. All employees were extremely professional and helpful. I will be coming back. timely manner. All employees were extremely professional and helpful. I will be coming back. More

This was an easy, quick transaction for a Jeep that we love. Customer service was excellent and was easy to work with. love. Customer service was excellent and was easy to work with. More

The service rep was awesome and looked for solutions. Responded to my request very fast. Responded to my request very fast. More

I recently purchased a pre-owned 2019 Lexus GX from Covert CDJR, and the entire experience exceeded expectations. The dealership was straightforward, honest, and a breath of fresh air—no tricks, no pre Covert CDJR, and the entire experience exceeded expectations. The dealership was straightforward, honest, and a breath of fresh air—no tricks, no pressure, and absolutely no xx. It’s rare to say buying a car was actually fun, but Covert made that happen. A special shoutout goes to my sales rep, Jesus Rodriguez. He was outstanding—professional, kind, and genuinely supportive throughout the process. He took the time to answer all my questions, made sure I felt confident in my decision, and continued to be helpful even after the sale. His friendly and easygoing manner made the experience feel more like working with a trusted advisor than a typical car salesman. If you're looking for a dealership that treats you with respect and transparency, Covert CDJR is it. And if you can, ask for Jesus Rodriguez—you’ll be in great hands. More